Panasonic Communication Systems KXTVS Voice Processing System Training

Panasonic Communication Systems KX-TVS Voice Processing System Training 1

Voice Mail Integration • The purpose of Voice Mail integration is to allow the Voice Processing System and the Super Hybrid System to communicate with each other. • Three types of integration are available: Digital(Out of Band for KX-TD systems), Analog (In-band integration for all other systems with In-band integration capability), and APITS for the KX -TA 624 -1 2

Analog Integration Wiring CO Card To Tip and Ring of SLT extension ports 1 2 3

Introducing the KX-TVS 50…. • …the newest addition to the KX-TVS line of Voice Processing Systems (VPS) • 2 ports, 2 hours voice storage, expandable to 4 hours of voice storage • The 2 hours of voice storage will be reduced by recording User Prompts • If all System Prompts were to be recorded by the user, voice storage would be reduced by approximately 40 minutes 4

KX-TVS 50 Specifications • Increasing the voice storage from the initial 2 hours up to 4 hours is accomplished by adding an optional KX-TVS 52 Flash Memory Expansion card • 30 mailboxes, 2 manager mailboxes, utilizing Flash Memory with 7. 2 Kbps voice compression • New features include A-PITS integration with KXTA 624 -1, Caller ID Routing, System and Station Caller ID Name Announce, and Personal Greeting for Caller ID 5

So what is Flash Memory? • Definition-A solid-state mass-storage device that emulates a hard-disk drive • This type of mass-storage device is suitable for portable computers, personal digital assistants (PDA), digital still cameras, MP 3 players and other devices requiring highdensity non-volatile data storage 6

What are the advantages? • The advantages of this type of storage device is that it is: – extremely rugged and reliable – compact – fast sustainable read/write capability – much less expensive than hard-disk drives – and has low single-voltage power requirements 7

KX-TVS 50 Specifications • The KX-TVS 50 comes with 2 Flash memory chips, one for 2 hours of voice storage, the other for system prompts and programming storage. • The KX-TVS 52 Flash Memory Expansion card has one Flash memory chip for an additional 2 hours of voice storage 8

KX-TVS 50 Specifications • The KX-TVS 50’s appearance is very similar to the KX-TVS 75, with two noticeable differences – A 4 position dip switch is used to determine the system mode rather than a rotary switch – The system upper chassis has a built-in ferrite core used to reduce noise and other spurious oscillations from being introduced into the system through station cabling 9

10

11

Mode Switch Positions • Mode Switch Positions – – – – 0000 1000 0100 1010 0101 1101 Normal operation position Initializes RS-232 C parameters D-PITS Auto Configuration for AA service 1 D-PITS Auto Configuration for VM service 1 Initializes VPS. Clears all data and messages Flash memory Read/Write test A-PITS Auto Configuration for AA service 2 A-PITS Auto Configuration for VM service 2 Used for KX-TD D-PITS integration only 2 Used for KX-TA A-PITS integration only 1 12

Some New Terminology • To date, two types of Voice Processing System integration were available in the KX-TVS line of VPS’s, In-band D-PITS • A-PITS - Analog Proprietary Integrated Telephone NEW System • A-PITS Integration - A proprietary 4 -wire out of band Voice Processing System integration supported by the KX-TVS 50 and KX-TA 624 -1 13

A-PITS • Signaling and control information is transmitted and received between the 624 and 50 across the D 1 and D 2 pair of an extension port • Voice is provided by the Tip and Ring pair for that extension port • Each A-PITS integrated port supports one VPS port (Unlike D-PITS integration which provides two VPS ports per station ports) 14

Integration • The KX-TVS 50 supports: – In-band with telephone systems providing In-band integration – D-PITS with KX-TD 308/816/1232/500 – A-PITS with the KX-TA 624 -1 15

System Administration • Programming and administration can be accomplished by using either a dumb terminal program (i. e. . Hyper. Terminal) or any other communication software (i. e. Procomm. Plus) • Programming menus are the same as the other KX -TVS models with additional programming added for the new features - System Caller ID Name Announce & Caller ID Call Routing 16

System Administration Laptop with a Modem Program such as Hyperterminal, Procomm for Windows Programming RS-232 C ` Null Modem Cable If your Laptop has a DB-9 serial connector use: Radio Shack Cable (DB-9 to DB-25) Cat. No. 26 -269 Radio Shack Null Modem Adapter (25 pin) Cat. No. 26 -1496 B or Radio Shack Null Modem Adapter (9 pin) Cat. No. 26 -264 A 17

New KX-TVS 50 Features • These features are supported by A-PITS or D-PITS integration – System Caller ID Name Announce – Station Caller ID Name Announce – Personnel Greetings for Caller ID – Caller ID Routing • Caller ID card(s) are required for these features to operate KX-TD 193 or KXTA 62493 18

System Caller ID Name Announce • 120 Caller ID Numbers (20 digit max. ) can be entered into system programming via programming terminal – System Parameter Setting-System Caller ID Announce • A name can be recorded for each of the 120 Caller ID numbers by the Message Manager in mailbox 998 – *998 -5 -8 for System Caller ID Name Announce recording 19

System Caller ID Name Announce • So how does this work? – An incoming Caller ID call arrives at CO port of phone system that is programmed to ring to a VPS port – Caller ID information is transmitted to VPS via A-PITS or D-PITS link. – VPS answers, plays prompts, caller dials digits to transfer call to an extension – When extension answers, the user is given a prompt with states “You have a call from (recorded name). To answer the call press one, otherwise press 2 and hang up. 20

System Caller ID Name Announce • If no Caller ID is provided, private, out of area, or the number is not registered, the normal transfer sequence occurs without announcement 21

Station Caller ID Name Announce • Functions in the same way as System Caller ID Name announce • 30 Personal Caller ID Name Announce entries can be entered per mailbox – *MB 5 -5 for Station Caller ID Name Announce programming • System Caller ID Name Announce has priority over Station Caller ID Name Announce 22

Caller ID Personal Greeting • Up to four personalized mailbox greetings can be recorded in addition to the normal busy, no answer, and after-hours greetings • Each of the personalized greetings can have up to eight Caller ID numbers assigned to it – * can be used as a wildcard when entering the Caller ID numbers – *MB 5 -1 -4 for Caller ID Personal Greeting programming 23

Caller ID Personal Greeting • When an outside caller with a Caller ID number that has been assigned in the mailbox enters the mailbox, a custom greeting for that caller will be played 24

Caller ID Routing • Caller ID Routing allows an incoming caller to be routed to a specific location or service based on the Caller ID number provided • Calls can be routed to a mailbox, extension, or Custom Service 25

Caller ID Routing • Up to 120 Caller ID numbers can be entered into the system – – – Service Setting - Caller ID Routing Caller ID number can be up to 20 digits * can be used as wildcard O or P can be entered for Out of Area & Private A route description up to 20 characters can be entered • This feature can operate in conjunction with the System & Personal Caller ID Name Announce features 26

What else is new in KX-TVS 50? • New factory default voice prompts – Faster cadence & less pause time between prompts • Improved Installation Manual provided on CD-ROM – Improved organization – Includes the KX-TA and KX-TD phone system programming related to VPS integration 27

What else is new in KX-TVS 50? • Screened transfer with Call ID is now supported • Company Greetings have been removed • The KX-TVS 50 does not support the Two. Way Record and Two-Way Transfer features. 28

Lab KX-TA 624 Setup • SYSTEM PROGRAMMING • System Program 130 for Jack 07 or 07 & 08 • System Program 131 for Jack 15 or 15 & 16 • Use a four conductor line cord to KX-TVS 50 for each port (jack 07 to port one of KX-TVS 50, etc) • System Program 000 to set the time • System Program 900 to enable CID • System Program 414 for Day Ring • System Program 415 for Night Ring • System Program 416 for Lunch Ring 29

Lab Cont’d Station Programming • • CID Button- Press CO, press 6, Store (CID Transmitted through TVS) CID Selection- Press CO, press 7, Store LCS- Press CO, dial 92, Store LCS Cancel- Press CO, dial 93, Store LCS Password- Intercom 77* _ _ _ # Hands Free- Station Program #11 Store Private- Station Program #12 Store VTR- Press CO, dial 94: 107, Store Call Forward ALL Calls- Intercom 711 107# Call Forward Busy, No Answer- Intercom 712 107# Call Forward Cancel- Intercom 710# 30

Lab Cont’d for the KX-TA 624 -1 / KX-TVS 50 • Connect the computer to the KX-TVS 50 prior to initializing. • Using Hyperterminal, Procomm Plus for Windows, or any dumb terminal, have the settings at 9600, N, 8, 1 and set for VT 100 • Connect the KX-TVS 50 to the computer with a null modem cable. • Set the Dip Switch on the KX-TVS 50 to 1010 • Plug the power cord to the KX-TVS 50 and wait for screen to tell you to reset the switched to 0000 • Go through Quick Setup, choosing the “KX-TA” for the Telephone 31

Lab Cont’d • No Company Greetings • De-Activate the Following Greeting from the Message Manager by calling 107, #6*998, 5, 6, 1, enter Prompt Number, press 3 – – 248 “Good Afternoon” 249 “Good Evening” 250 “Good Morning” 819 “Welcome to the Voice Processing System” – Record the entire Greeting in the Custom Service by dialing #6*998, 5, 4, 1. Record a greeting that states “ You have reached the Smith residence. For Sue press 1, for Johnny press 2, for mom and dad press 3” – Assign the Port on the Computer to use the corresponding Custom Service for Day and Night Mode. 1, 3, 1 32

TVS 50 Lab cont. • Program the following into Custom Service – assign 1 to ring at extension 103 – assign 2 to ring at extension 101 – assign 3 to ring at extension 102 33

VS 50 Lab cont. • Setup the following mailboxes and record greetings: – 101 – 102 – 103 Extension 101 Extension 102 Extension 103 34

• Caller ID Routing • Program Received caller ID ____number to be directed to mailbox 101 • Personal Greetings for CID – Four Personal Greeting with 8 telephone numbers each – Go into Mailbox, dial 5, 1, 4 to assign Greetings and Numbers • Station CID Name Announce – Assign up to 30 CID Numbers per Mailbox and record a name for each number. Recorded name is heard when listening to messages or calls have been transferred from the VPS – Go into Mailbox, dial 5, 5 record a name with caller ID number 35

• System CID Name Announce – Up to 120 CID numbers with names recorded. These will be played when calls are transferred through the VPS. (CID Screening). Names will also be heard when using the intercom paging features – Enable in the COS – Can be used Call Screening, Intercom Paging in Call Transfer Service or in Incomplete Call Handling • System Administration 1, 5, 6, 1 to enter numbers • Message Manager to record names #6*998, 5, 8 36

Parameter Save • Save the system programming parameters to your PC’s HDD or floppy disk drive using Procom Plus. – From the System Administration Top menu type 3 for Utility Command – Type SAVE and press ENTER – Press 2 and ENTER for Parameters – Press ENTER again – Press PAGE DOWN – Press X for XMODEM download protocol – Type the file name (i. e. PARA. BAK or CUSTOMER. PAR) – Wait approximately 6 minutes while data is transferred 37

Parameter Load • Load the system programming parameters from your PC’s HDD or floppy disk drive using Procom Plus. – From the System Administration Top menu type 3 for Utility Command – Type LOAD and press ENTER – Press 2 and ENTER for Parameters – Press ENTER again – Wait for “CCC” to appear on PC’s screen – Press PAGE UP – Press X for XMODEM download protocol – Type the file name – Wait approximately 6 minutes while data is transferred 38