Pager Duty Integrations Rey Ong March 2013 Business

Pager. Duty Integrations Rey Ong March 2013

Business Value Copyright © 2013 App. Dynamics. All rights reserved.

Advanced Alerts Orchestration App. Dynamics Only App. Dynamics With Pager. Duty Email notification to a fixed set of emails Email notification to a on-call duty schedule that can be overridden for emergency Email notification has no notion of date or time On-call duty schedule has awareness of days of week and hour of day for rotations Policies can fire and notifications sent during maintenance time Notion of maintenance time to ignore bogus incidents Incidents are not escalated and simply continues to fire incidents Escalation policies automatically reassign incidents and escalate incidents Notifications are sent without a way Dashboard of incidents with of tracking the status of the event assignment and status SMS requires per SMS recipient setup SMS capability to 170 countries without configuration OOTB Copyright © 2013 App. Dynamics. All rights reserved. 3

Value to Customers • Enterprise-grade alerting with personal preferences of contact methods • Advanced orchestration features • Automatic escalation management • Built in maintenance time to block false positive incidents • Integrates with multiple monitoring tools to form a single alert management interface Copyright © 2013 App. Dynamics. All rights reserved. 4

What it looks like Copyright © 2013 App. Dynamics. All rights reserved.

Incident Dashboard Copyright © 2013 App. Dynamics. All rights reserved.

Escalation Policy Copyright © 2013 App. Dynamics. All rights reserved.

On-call Duty Schedule: Multiple Rotating Teams Copyright © 2013 App. Dynamics. All rights reserved.

On-call Duty Schedule: Schedule Preview Copyright © 2013 App. Dynamics. All rights reserved.

Personalized Notification Rules and Methods Copyright © 2013 App. Dynamics. All rights reserved.

Incident Details: Acknowledge, Reassign, and Resolve Copyright © 2013 App. Dynamics. All rights reserved.

Integration Copyright © 2013 App. Dynamics. All rights reserved.

Integration Package Pager. Duty integration in Docs: http: //docs. appdynamics. com/display/ACE/Pager. Duty Copyright © 2013 App. Dynamics. All rights reserved.

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