P I P Performance Improvement Project Performance Improvement

P. I. P. Performance Improvement Project

Performance Improvement Project By the end of this module you will become familiar with the change project form & its usefulness as a: • • Detailed record of process improvement projects. Tool for assigning actions and accountability. Communication tool. Quality Assurance audit tool.

Performance Improvement Project Alignment The content in this module aligns with the objectives of the collaborative in the following ways • Synthesizing what you have learned in the past two days. • You will also learn how to create an aim statement and define measures… which is necessary in order to determine what changes to make.

Performance Improvement Project To be successful in this module, you will need to complete the following tasks: • Use the form, no shortcuts! • Review aim statement with your coach.

Strategic Vantage Point of Leadership

Model for Improvement 1. What are we trying to accomplish? 2. How will we know that a change is an improvement? 3. What changes can we make that will result in an improvement? A P S D Reference: Langley, Nolan, Norman, & Provost. The Improvement Guide

Before we start problem solving Pick an Important Problem

Base your change project on 5 Questions 1. What is it like to be our customer? Walk-through, empathy map, focus groups 2. What are we trying to accomplish? Aim Statement 3. How will we know if the change is an improvement? Data 4. What changes can we test that may result in an improvement? PDSA Rapid Cycle Testing 5. How can we sustain the improvement? Create a dashboard, assign a sustain leader, policy and procedure.

Questions?

Focus on One Aim What are you trying to accomplish? An aim is the defined target of your change project. A clear, measurable goal.

Who is on the team? Page 1

Performance Improvement Template DATA Anticipated Impact Milestones PDSA Cycles Evaluation and Sustain Plan Impact Next Steps

Performance Improvement Project How to apply this back in the office Where you can apply or practice what you just learned: • Practice defining aims and using data to measure outcomes. If you do you will know if you are making changes or making improvements! • Communicate with staff about what you are trying to do, ask them to provide input and insight. • Hold yourself and your team accountable for completing action items. • Keep a record of improvement efforts and have on hand for audits.

Questions?