Overview of Communication Axioms of Communication Symbolic Meanings

Overview of Communication

Axioms of Communication • • Symbolic Meanings people, not words Dynamic Process Requires negotiation Tends persuasive Irreversible Cannot “not” communicate

Defined Communication • • Info transfer Person Using shared symbols Considered “successful” if all understand

Miscommunication - Symbols

Misunderstanding/ Miscommunication

Basic Concepts • Message • Meta-message • Meta-communication

Linear Model

Interactional Model NOISE Sender & Receiver Communication Receiver & Sender Field of Experience NOISE

Transactional Model NOISE Communication Sender & Receiver Shared Field of Experience Receiver & Sender Field of Experience Communication NOISE

Transactional/Interpersonal Model • • • Feedback verbal & NV Behav. intentional OR unintentional Send/receive simultaneously Comm WITH other, not TO them Relational comm unique

• I see my good friend, Joe, in the parking lot. I wave at Joe, but he’s not looking so he doesn’t see me. – Am I communicating to Joe? – Is he communicating to me? – Is communication even occurring? • Standing in line at the movies, Dr. Wiss overhears a couple yelling angrily, standing behind her. A loud sigh escaping her mouth, Dr. Wiss thinks about how rude they’re being! – Is the couple communicating to Dr. Wiss? – Is she communicating to them? • Dave (my husband) meets me for lunch & listens closely as I bitch about work. At one point, I unconsciously touch his hand. Dave sees my touch as a “sure sign” that I want to have a “quickie” with him during lunch hour. – Have I communicated this message to Dave? – What if we weren’t in a relationship? Just friends?