Overview n Organizational development is n organizational wide

Overview n Organizational development is. . . n organizational wide n planned intervention n managed from the top n aimed at increasing an organization’s health & effectiveness n using behavioral science knowledge

The Need for Development n Changing nature of the workforce n Rapidly changing technology n Economic changes n Changes in social trends

Steps in the Planned Change Process n Anticipating change n Developing consultant-client relationships n Diagnosis n Planning n Action n Evaluating & Stabilizing

Intervention Strategies and Techniques n Behavioral n Sensitivity Training n Survey Feedback n Process Consultation n Team Building n Structural n Redesigning the organization n Technical n Redesigning the way work is done

Ingredients for Successful Change n Readiness for change n High-quality solution n Solution is acceptable to members n Determined by n n Process by which change is introduced Adequacy of solution Individual resistance Systematic resistance

Outcomes of OD Efforts n No change occurred 25% to 50% of the time n Difficult to measure change accurately n n n Criterion selection Criterion contamination Difficult to overcome resistance to change

Overcoming Resistance to Change n Education and Communication n Create a vision n Participation and Involvement n Facilitation and Support n Negotiation and Agreement n Manipulation and Co-optation n Reward and Coercion

Organizational Development

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