Overview Guide to Developing Safety Improvement Plan Enhanced

Overview – Guide to Developing Safety Improvement Plan Enhanced RESAP: Guide for Developing Safety Improvement Plans – update: 12 -27 -2010 1

Safety Improvement Plan - Overview Why do it? ► A safety improvement plan helps formalize planned improvement efforts into an on-going safety improvement cycle to address and monitor progress in key focus areas ► As with other critical performing areas, improving safety performance requires a planned, disciplined and managed approach. This is facilitated from an effective and structured safety improvement plan. ü Establishes incremental improvement milestones for achievement between the full assessment cycle; ü Engages leadership to focus on the critical barriers and priorities hindering safety performance; Safety improvement plan benefits ü Demonstrates leadership commitment and accountability to achieve planned safety improvement; ü Provides the means to monitor and review progress on safety improvement efforts; ü Provides a mechanism to increase employee involvement in safety improvement activities; and, ü Fosters employee communication by providing a common direction and commitment to achieving safety improvement initiatives. Enhanced RESAP: Guide for Developing Safety Improvement Plans – update: 12 -27 -2010 2

Building a Safety Improvement Plan ü Mission ü Principles & Purpose ü Success Drivers ü Priority Initiatives ü Responsibilities ü Schedule ü Follow up 1. 2. 3. 4. Current State 1. 2. 3. 4. Desired State Clear direction Leadership expectations Measurement structure Continuous improvement process Honest assessment of the current state Review performance measures Assessment of risk Employee feedback Enhanced RESAP: Guide for Developing Safety Improvement Plans – update: 12 -27 -2010 3

Preparing for the Plan ► Consider how the annual plan will be prepared • Decide on a planning process? ► Who will be involved in the plan development • Who will guide and champion the effort? ► Decide when will the planning process occur • Annually • Comprehensive view after full three-year assessment ► What help do we need? Key Guidelines ü Ensure leadership engagement in the plan development ü Focus on what is important ü Keep it simple – focus on achieving sustain improvement ü Involve employee participation ü Apply a collaborate approach ü Create buy-in and support ü Give attention on achieving measurable results ü Build discipline in execution ü Monitor and communicate progress Enhanced RESAP: Guide for Developing Safety Improvement Plans – update: 12 -27 -2010 4

Scan Opportunities for Improvement Sources for Safety Improvement Plan Enhance leadership & culture • How effective are our leadership practices? • What is the current state of our organization culture? • How does our leadership and culture impact safety? Address key attention areas (assessment process results) • What have we learned about the current state from the assessment results? • What is our current safety performance and how do we compare? • How can we strengthen our current safety practices ? Safety Improvement Plan Increase safety knowledge and awareness Strengthen safety practices (best practices) • What are the critical knowledge gaps we need to address? • What areas do our formal & self assessments show need improvement? • What safety best practices can we apply? • What are leading safety cooperatives doing that we are not doing? Enhanced RESAP: Guide for Developing Safety Improvement Plans – update: 12 -27 -2010 5

Key Steps 1. Recognize opportunities for improvement 6. Communicate the safety improvement plan 2. Identify high level goals Key steps for developing a safety improvement plan 3. Identify and prioritize safety improvement initiatives 5. Define a process to monitor progress 4. Organize a plan for action Enhanced RESAP: Guide for Developing Safety Improvement Plans – update: 12 -27 -2010 6

Safety Improvement Plan – Resources Static web-based portal Safety Improvement Plan Resource support materials On-line System Leadership Commitment Application On-site Observation plate m e T an on Pl Safety Improvement Plan Link to separate static webbased portal as an optional resource for completing the safety improvement plan Initial phase: static Future phase: interactive Acti q q q Download Save Submit Enhanced RESAP: Guide for Developing Safety Improvement Plans – update: 12 -27 -2010 7

1 On-line resource tools (or available documented support materials): ► Guiding questions to help build effective safety improvement plan ► Example safety improvement plans ► Assessment summary for possible initiatives ► Safety system elements and best practices ► Other helpful links Recommended Format for Safety Improvement Plan (Optional): 2 Three-year goal(s): 1. Strengthen safety leadership culture 2. Enhance safety support systems and training 3. Improve DART rate to below 2 Broad high level goals covering three-period (to the next full assessment) 3 Annual objectives: 1. Assess leadership safety culture 2. Develop and implement a first phase employee safety training program 3. Improve incident reporting and analysis 4 Planned Initiative Owner Annual objectives: what do we want to accomplish for this year? Timeframe Comments A. Conduct a safety culture assessment GM and Executive Staff Q 1 2011 Seek option ideas from Area Administrator B. Assess training needs and develop first level safety training plan Operations Manager and Safety Coordinator Q 2 2011 Emphasize key safety concepts C. Analyze DART trends and causes and identify prevention strategies Safety Committee Q 3 2011 Gather 10 year history data D. Design a incident reporting system and process for analysis and follow-up Safety Committee Q 4 2011 Encourage employees to report incidents E. Conduct self assessment targeting line supervisions interaction and coaching Operations Manager Q 2 2011 Identify other self assessment areas. Simple format to outline safety improvement plan initiatives or actions Enhanced RESAP: Guide for Developing Safety Improvement Plans – update: 12 -27 -2010 8

Key questions to consider for evaluating Safety Culture (DRAFT) 1. Do actions and behaviors here demonstrate safety as a core value? 2. Is safety recognized as equal to cost, customer service and quality? 3. Do people feel comfortable approaching a co-worker who is committing an unsafe act? 4. Does it motivate employees towards hiding unsafe behavior or motivate them towards increasing safe behavior? 5. Is it punitive (control emphasis) or positive (people engaged and involved)? 6. Does it focus on mandates & regulations or identifying exposure to risk? 7. Does it encourage fault finding or constructive coaching? 8. Management's actions contribute to a positive work environment. 9. Is top management visibly committed? 10. Is middle management actively involved? 11. Does management takes action when employees express concerns, problems, or meaningful ideas? 12. Do you receive feedback from my supervisor on my safety performance on a regular basis? 13. Is supervision performance-focused? 14. Do front line employees actively participate? Resources: Attributes / questions to evaluate key areas for safety improvement Safety Culture Front Line Supervisor Safety Committee Tail boards Incident reporting Accident investigation (root cause analysis) • Employee engagement • HR processes • Prevention-based system / processes • • • 15. Do people perceive they are treated fairly? Enhanced RESAP: Guide for Developing Safety Improvement Plans – update: 12 -27 -2010 9