OVERVIEW 2 NL 911 A notforprofit corporation established
OVERVIEW 2
NL 911 A not-for-profit corporation established through the Emergency 911 Act.
MANDATE To establish, implement and operate a province wide emergency 911 telephone service.
BOARD OF DIRECTORS Provides oversight, direction and governance to NL 911.
ORGANIZATIONAL CHART Board of Directors SJ PSAP Program Analyst Executive Director Accounting Office Manager CB PSAP Technology Analyst (GIS) Technology Analyst (IT)
OPERATIONS AND FINANCE Operation Administration Service Enhancements NL 911 Fund
HOW IT WORKS 8
NL 911 SERVICE • Reliable, easy, recognizable, three-digit emergency response service. • Available throughout the province. • Provides 911 callers with access to emergency responders at any time.
NEWFOUNDLAND & LABRADOR NL 911 Call Distribution Boundary CLARENVILLE GOOBIES SUNNYSIDE ARNOLD’S COVE CORNER BROOK PSAP BELLEVUE BEACH ST. JOHN’S PSAP
NL 911 SERVICE • 911 Call Taker requests; • type of emergency (i. e. Police, Fire, Ambulance) • phone number • location of the emergency (i. e. Town, Highway) • Caller is transferred to emergency service provider.
NL 911 SERVICE • Assists callers who have trouble communicating. • Provides help when the local 7 -digit emergency response number is unknown. • Easy number to remember in panic situations. • Provides multi-agency notification. • Captures data related to 911 call usage.
NL 911 SERVICE • PSAPs are redundant to each other: • Phone routing system • Data • Tested annually – mock evacuation exercises • Power source back-ups
HIGHLIGHTS AND ACCOMPLISHMENTS 14
911 OPERATIONS • Standard Operating Policies and Procedures (SOPPs) • Quality Control • Business Continuity Reviews • Language Line Service Established
EDUCATION AND AWARENESS • NL 911 website launched – www. nl 911. ca • Stakeholder Engagement Meetings • 911 Decals Initiative • Media Campaign
PARTNERSHIPS • NL Association of Fire Services (NLAFS) and the Learn Not to Burn Program, • Emergency Service Agencies, • Municipalities NL, • Education Partners: Autism Society Red Cross MADD St. John Ambulance Adventure Smart
911 CALL STATISTICS
CALLS PER MONTH APRIL 2016 to MARCH 2017 10000 8, 902 9000 8, 188 8, 842 8, 173 7, 837 7, 471 8, 468 8, 282 7, 896 7, 502 7, 170 7000 6, 243 6000 5000 4000 3000 2000 1000 0 APR MAY JUN JUL AUG 2016 SEP OCT NOV DEC JAN FEB 2017 MAR
CALL DISTRIBUTION APRIL 2016–MARCH 2017 Police Ambulance 31% 23% Fire 10% Non-Transferred* 36% <1% Other**
OPPORTUNITIES 22
FUTURE PLANNING • Enhanced 911 (E 911) project approved. • Requirements: • Technical Infrastructure • Civic Addressing • Telecommunications Data • GIS Data – mapping
EDUCATION AND AWARENESS Continued focus on education and awareness related to: • 911 service availability, • proper use of the 911 service, and • how the 911 service operates.
OUR FOCUS Our focus is to operate a province-wide emergency 911 telephone service that is efficient, cost-effective and is flexible and responsive to changing technologies. We will continue to focus our efforts on meeting our mandate and provide a service that is reliable, essential, local and forward thinking.
FINANCIAL AUDIT • Independent auditors report (pg 2) • Statement of Financial Position (pg 4) • Statement of Operations and Change in Accumulat Surplus (pg 5) • Schedule of Expenses (pg 13) 26
QUESTIONS? 27
- Slides: 27