Overview 1 Assessment commercial business writing tests 2

Overview 1. Assessment: commercial business writing tests 2. Curriculum/Syllabus design BREAK 3. Major business correspondence 4. Sample lessons and student writings 5. Q & A

1. 1 Assessment BULATS Business Language Testing Service (University of Cambridge, ESOL) New TOEIC (Educational Testing Service, USA)

1. 2 Assessment BULATS Writing Test: Part I— 15 min. , students are asked to write a fax/email/short letter Part II— 30 min. , write a mini report or regular business letter

BULATS Writing Test (Part I): You work in the human resources department, and have received the email. From: Amanda Pearson Subject: Job Interview Dear Sir/Madam I should be attending an interview at your company for the job of office assistant on Friday at 3 pm, but I have been ill this week. I am writing to ask if it is possible to re-arrange the interview for a later date. I am available any day next week. Best regards Amanda Pearson

BULATS Writing Test (Part I): Write an email to Ms Pearson: ● thank her for her email; ● tell her a new interview day; ● ask her to bring a copy of CV. (Use about 50 -60 words)

BULATS Writing Test (Part II): You group manager has asked you to write a report about office space in your department. Write a report to the group manager about: ● the problems of space in your department; ● the effects of this on your department; ● your recommendations for improving. Write about 180~200 words.

New TOEIC Directions: Read the email and write an email back, making at least 2 requests for information. From: Dale City Welcome Committee To: New Dale City Residents Subject: Welcome to your new home! Welcome! We would like to be the first to welcome you to Dale City. We know that there are many things to do when you move, from finding your way around to setting up your utilities. Please contact us if you need any help at all.

2. 1 Curriculum/Syllabus Design

2. 2. 2 Curriculum/Syllabus Design 情境學習模式 (Contextual Learning): (1) 個人情境 (personal context) (2) 社會情境 (social context) (3) 實體情境 (physical context)

2. 2. 3 Curriculum/Syllabus Design 實作學習模式 (Apprenticeship Learning): 2 key components— (1)真實性練習 (authentic) e. g. , resume, autobiography, evergreen application form (2) 計畫性學習活動 (project-based) e. g. , interview-based presentation

2. 2. 4 Curriculum/Syllabus Design 課堂活動 Peer reviewing (on last week’s Hour 1 letter/document writing) Follow-up discussion on the writing Hour 2 Student group presentation on a new chapter Instructor’s follow-up explanation Hour 3 In-class writing test

3. Major business correspondences I. Personal Documents/Daily Routines 1. Letter format (see Live ABC) 2. Resume (Chinese and English) 3. Job application letter 4. Email, fax, memo 5. Letter of complaint

3. Major business correspondences II. Company to company routines 1. Sales letter 2. Letter of inquiry & reply 3. Quotation & Order 4. Shipping & Collecting 5. Goodwill

3. Major business correspondences 搶救上班族英語 商業寫作 (Live ABC, 2006)

3. Major business correspondences 1. 中英對照 2. 簡潔明瞭 3. 單價較低 4. 學生自修可能

3. Major business correspondences Oxford handbook of commercial correspondence (Ashley, 2003)

3. Major business correspondences 1. 豐富文件樣本 2. 實際國貿案例 3. Workbook 練習作業多元

3. Major business correspondences Company to company (Littlejohn, 2005)

4. Sample Lessons & Student Writings I. 搶救上班族英語商業寫作 II. Oxford Handbook III. Company to company IV. Resume V. Student writings

Before I wrap up, a few words to share… 32