Overseas Student Health Cover OSHC Agenda What RMIT

Overseas Student Health Cover OSHC

Agenda • What RMIT want from OSHC for their students • What students want from OSHC • Comprehensive OSHC for RMIT students • Support for RMIT students from Medibank • RMIT and Medibank Partnership Working • Quiz time • Medibank Competition 2

What do RMIT want OSHC to provide for their students? • High level of cover within their OSHC policy • Accessible, reliable support and guidance for students when they need it • Peace of mind that if the students are ill, the health provider cares and provides access to the help they student needs when they need it 3

What do the students want from OSHC? • Don’t know what OSHC is • Student Visa Condition • Rely on trusted advisor 4

Comprehensive OSHC for RMIT Students

Medibank Comprehensive OSHC 6

Support for students to Access and Understand their policy

Specialist Information and Advice 24 hours a day 365 days a year • 24/7 Student Health and Support Line. • Dedicated Students Support line 134 148 • 14 different languages are spoken within • the team. 8

Keeping the cost of seeing a Doctor affordable for Students 9

RMIT and Medibank OSHC Partnership 2018

Accessible OSHC Information and Advice at RMIT Orientation and Welcome Events. • All students are sent a Welcome email to their RMIT email address with their policy certificate, membership number and link to activate their cover 11

Dedicated On-going Support for students from Medibank Advisors on Campus at RMIT 12

Supporting the Student Experience beyond OSHC Cover 13

OSHC for RMIT Students – Next Steps 14 • The OSHC quote for single cover is included on the offer letter and acceptance • RMIT Admissions will create the Co. E with the OSHC dates shown • RMIT Admissions team will create the policy • The student will receive their policy certificate to their RMIT email within seconds

Our research shows students do not understand the Australian health system… do you?

Australian Health System – Quiz time 16

Question 1 Imagine… you are at walking through Melbourne city centre, after a long day shopping and drinking coffee. You are day dreaming looking forward to going to see a show this evening. You are crossing the road when you suddenly hear a loud horn…. oh no it’s a tram, you run to get out of its way, trip and fall. You bang your head and maybe broken your leg, you need an Ambulance. What number will you call? 17

Question 2 • The Ambulance comes and takes you to the hospital. Your broken leg is put in a cast and you are discharged. When leaving hospital the doctors advises you should visit a GP if you have any worries or questions. • Who or what is a GP? 18

Question 3 You now know a GP is another name for a doctor who works in the community not at the hospital as it is short for General Practitioner. You also know you will find one at a surgery or clinic. You wake up the next morning, your eyes are itchy, your nose is running, you feel short of breath, you keep sneezing. • What is wrong with you? • Who should you visit to get advice and some medicine to make you feel better? 19

Question 4 You have been to see the doctor or GP, as you know the hospital is for emergencies, specialists or surgery. She has advised you need some anti-histamine for your hay-fever. She gives you a piece of paper, which she calls a prescription, with the name a drug on it. • What should you do with this prescription? • Where are you going to go to get your medicines? 20

Question 5 • The lady at the pharmacy, tells you to claim back some of the cost of the anti-histamine from Medibank. She says this will lower your out of pocket. • What does out of pocket mean? • Who can help you make your claim? 21

Competition • In 50 words or less, tell us how Medibank could make OSHC better for YOU and YOUR students? • Prizes – 3 X health insurance cover • Winners to be announced in the next Medibank Webinar 22

Thanks