Over 141 500 ovens built installed and supported

Over 141, 500 ovens built, installed, and supported in over 90 countries.

History

Questions 1. How many ovens has Turbo. Chef built and installed since its inception? a. b. c. d. 2. Which of these customers are NOT a Turbo. Chef customer? a. b. c. d. 3. 50, 000 90, 000 100, 000 Over 140, 000 SUBWAY Restaurants Starbucks Dunkin’ Donuts None of the Above What are the key technologies of a Turbo. Chef oven? a. b. c. d. Steam, convection, infrared, microwave Impingement, infrared, microwave Conduction, microwave, steam, and induction Microwave, Impingement, Infrared, and catalytic conversion

Why is ventless so important? − Turbo. Chef’s patented catalytic conversion process allows Turbo. Chef ovens to be installed without type I or type II hoods − All Turbo. Chef Ventless ovens are UL certified to UL KNLZ − Internal catalyst(s) destroy grease, smoke, and odors as they are recirculated in the oven − Turbo. Chef will defend all ventless installations in any jurisdiction as long as the application conforms to our recommendations (email ventless. help@turbochef. com) − Catalyst requires no maintenance, but operators are required to use approved Turbo. Chef chemicals − Proven technology – Turbo. Chef’s history of producing and supporting ventless ovens dates back to 1995 − Turbo. Chef maintains a perfect safety record relative to its ventless operation Turbo. Chef ovens are well below the EPA, NFPA, and UL limit for emissions requiring a vent hood.

Questions 1. How do you ask Turbo. Chef for ventless assistance? a. b. c. d. 2. What technology makes the ovens ventless? a. b. c. d. 3. Call Write a letter Beg Send an email to ventless. help@turbochef. com Charcoal filter Grease traps Catalytic filtration Catalytic conversion About how much can Turbo. Chef save you in operating and capital cost by installing a Turbo. Chef oven in the first year? a. b. c. d. $10, 000 There is no savings $5, 000 $12, 000

Questions 1. How many unique product platforms does Turbo. Chef now have: a. b. c. d. 2 4 1 5 2. What is the key technology difference between the i-Series and Encore ovens? a. b. c. d. The i-Series has independently controlled top and bottom blowers and the Encore has one blower for top and bottom airflow. The i-Series launches microwave from the top of the cavity and the Encore launches microwave from the sides. The i-Series cooks up to 10 times faster and the Encore cooks up to 15 times faster. All the above 3. The Sota oven is also know as the: a. b. c. d. i 5 i 3 i 1 Hh. B 2 4. The Waterless Steamer has the ability to replace what traditional cooking appliance? a. b. c. d. Counter steamer Toaster oven Convection oven All the above 5. The Turbo. Chef Panini oven requires: a. b. c. d. Type I Ventilation Type II ventilation More counter space than a Panini grill None of the above

Sales Structure Domestic – USA and Canada − Six Turbo. Chef Regional Sales Directors (RSDs) manage rep partners in their region − 25 MAFSI Manufacturer’s Representatives work with end-users or chains to develop sales opportunities − FCSI Food Service Consultants specify equipment for end-users − Commercial equipment dealers sell product to end-users International − Turbo. Chef UK: Sell and support U. K. and Europe − Middleby Worldwide (MWW): Spain, Brazil, Asia, Middle East, and U. K. − 28 In-country Distributors: Supported by Turbo. Chef and MWW sales representatives

Value Proposition − Return on Investment • Top Line Growth • • Bottom Line Growth • Lowest cost solution for operators entering the hot food arena compared to conventional solutions • Minimal training and skill level required to operate ovens. Ovens only require operators to press two buttons in order to • • − − − Reduced cook times allows for more throughput, shorter lines, and more sales Adds flexibility and freedom to menu – speed of service no longer has to dictate menu offering The rapid cook and ventless countertop design allow for the oven to be installed virtually anywhere, thus allowing for foodservice expansion in non-traditional areas. cook. Food waste is minimized due to smaller and faster batches. Little to no construction is required since ovens can be installed virtually anywhere. Ventless Cooking • No Type I or II hood required – typically a minimum of $10 k saved on capital expenses • Saves energy due to lack of hood and the utility required to operate the hood and offset HVAC loss • TC ovens require only a few dollars per day (or less) to operate • Eliminate hood maintenance, cleaning expenses, and quarterly inspections • Lack of hood also reduces fire risk, which results in reduced insurance premiums • Enable foodservice in any venue Sustainable Cooking • Energy savings ($2/day vs $10/day to operate) • If replacing a steamer, save up to 300, 000 gallons of water • If replacing a fryer, eliminate cost of fryer shortening 360 Degree Support • Turbo. Chef offers comprehensive customer support to assist in creating and implementing your new rapid cook • platform Turbo. Chef service department receives and dispatches service calls 364 days per year

Software Solutions − Chef. Comm Pro/Chef. Comm Limited • Quickly input and lay out cook settings and download menus from the Turbo. Chef online cookbook − Turbo. Chef Connect • Optional technology for the Sota oven that makes using the oven easier, faster, and safer. Scan, cook, and download. − Oven Connect • Upload new menu settings and remotely manage multiple communities of ovens at the same time via the internet − Online Cookbook • Access and download thousands of recipes developed by the Turbo. Chef culinary team

Software – Chef. Comm Pro/Chef. Comm Limited − Create, edit, and lay out cook settings for any Turbo. Chef oven using your PC − Easy one-step integration of thousands of recipes developed by our expert culinary staff − Simple interface allows you to drag and drop ready- tocook recipes into and out of your menu − Preview feature allows you to see what your recipe names will look like on a simulated oven screen − Side-by-side menu compare feature quickly identifies differences in menus − Also supports programming of smart cards for oven firmware updates − Available in full-edit version or Chef. Comm Limited no-edit version − Compatible with all Turbo. Chef ovens − For use with Windows® OS − USB smart card reader/writer and 5 blank cards included

Software – Turbo. Chef Connect − Patented technology solution from Turbo. Chef and partner Ovenfeast® that makes using the Sota oven easier, faster, and safer. Simply scan, cook, and download.

Software – Turbo. Chef Connect

Software – Oven Connect − Manage a population of ovens through one or multiple oven communities all connected via LAN − Each community can have unique menus and/or oven types − Remotely upload new menu settings to one or multiple ovens (through a community) at the same time − User-defined update times for automated operation by community or individual oven − Centralize and improve visibility on oven diagnostic reporting − Establish maintenance triggers to alert of impending problems − Easy-to-use data reporting templates : cooks, oven timers, fault logs, etc. − Allows for mass importing of oven information for quick startup − Compatible with Chef. Comm Pro menu-builder software − Compatible with Turbo. Chef Encore, Sota, i 3, and i 5 ovens connected via LAN

Software – Oven Connect

Turbo. Chef Cookbook − The online cookbook gives you access to over 2, 000 recipes specifically developed for all Turbo. Chef ovens by the culinary experts at Turbo. Chef − Quickly cut development time by accessing recipes for download or use settings as a starting point − All recipes are available via smart card or Chef. Comm Pro, making it easy to add them to any Turbo. Chef oven

Culinary Support − Rapid cook ovens require thorough culinary support in order to be successfully implemented − Culinary department works with the sales team to support every potential or existing sale − Our classically-trained chefs will advise/assist in development of cook settings and menu development to ensure quality and speed are optimized − Well-connected to major food manufacturers for assistance in sourcing specific products − Culinary support NEVER stops - we support what we sell

Internal Sales and Support − Supports all outsides sales for ovens, consumables, and service worldwide − Domestic and international groups ensure each order is expertly managed regardless of region − Manage • • End-user trial requests Demo oven sales Freight quotes Order status updates

Sales Order Flow Chart Purchase Order (PO) submitted and reviewed for accuracy. If a freight quote is needed, submit the quote form at this time. Standard lead time is 2 weeks for all ovens except Quick-ship program. PO and Commission Sheet sent to RSD for approval Order confirmation with estimated ship date is sent to customer, RSD, and representative. If required, wait for signed order confirmation. Typical lead time is 24 -72 hours. The events below delay an order. • Commissions not signed/approved • Freight quote • Order inaccurate • Order not confirmed • Credit hold • FOB resolution Credit Hold Order submitted to production. RSD and account receivable notified of credit hold. Orders pulled based on stock and manufacturing lead times. Credit hold is resolved. Order is packaged and scheduled for shipping. Packaged is picked up. Shipping details are sent to the customer, RSD, and reps. Invoice is generated and sent to the customer, RSD, and reps.

End User Trial Oven Program Turbo. Chef understands that some customers like to evaluate ovens before making a purchasing decision. The End User Trial Oven Program was created for this reason. − RSD, rep, or end user must submit the End User Trial Oven Agreement Form (DOC-1108) for consideration. − Trial periods will be 90 days max beginning the day the oven is shipped to the end user. − All requests will be filled with new or refurbished oven(s). − Turbo. Chef will do everything it can to expedite demo oven requests, but lead-times may impact availability. − At the end of the 90 -day trial period, the end user may opt to purchase the oven or return it. Depending on conditions of the agreement, the end user pays for return freight if they choose to return the oven.

Demo Ovens for Turbo. Chef Partners − New demo ovens are available for purchase by any of the following groups: • Turbo. Chef Rep Partners • Turbo. Chef Dealers that demo and/or display ovens • Food Manufacturers − Partners may purchase one oven per model per year per demoing location. − Demo ovens are offered at 50% off list – standard terms and conditions apply. − Demo ovens come with a two-year OEM warranty. − A partner may opt to sell their demo oven at the end of one year. At this point, the oven will have a full one-year warranty for the purchaser.

Quick-ship Program − Program designed to create an expedited purchase decision to the customer on a number of Turbo. Chef general market ovens. − Guaranteed 24 -hour shipping on select ovens, or Turbo. Chef will give the customer a case of oven cleaner and guard*. − Eligible Turbo. Chef ovens: • • • Sota (i 1 -9500 -1) Tornado 2 (NGC-1280 -1) Hh. C 2020 • • • Single belt/standard (HCT-4215 -1) Single belt/ventless (HCT-4215 -1 -V) High h Batch 2 (HHB-8603 -1) − Orders that include items other than or in addition to the ovens listed above (e. g. consumables and accessories, etc. ) are not eligible. − Orders must be submitted to Turbo. Chef by Noon CST to ship the next business day. *See full terms and conditions.

Internal Sales – Key Contacts − Turbo. Chef Main Line: +1 214. 379. 6000 • Domestic oven order processing - orders@turbochef. com or call: • Deb Stenhouse x 6103 • Donna Cromer x 6057 • Consumables & accessories and service parts - parts@turbochef. com or call: • Diane Campbell or Shawn La. Tona – option 3 • International orders - internationalorders@turbochef. com or call: • Adam Bowden x 6139 • Yogini Patel x 6134 • Invoicing – paola. baron@turbochef. com or call: • Paola Baron x 6104 • Management • Traci Kirkpatrick x 6060 or traci. kirkpatrick@turbochef. com • Rusty Rose x 6024 or rusty. rose@turbochef. com • Account Status – credit@turbochef. com • Commission Payments – natalie. crittenden@turbochef. com

Service and Support Turbo. Chef’s Technical Service manages our worldwide population of over 140 K ovens. − We understand that supporting what we sell is our best selling tool. − Customer Service and Technical Help Desk are in place to ensure 24 -hour resolution to all service issues and 90% + first time fix rate. − Service is managed by Turbo. Chef through our Authorized Service Agent network within the USA and Canada and by our Distributor partners everywhere else in the world.

Technical Service – Call Center − All domestic (and international) calls will be answered live by one of six Customer Service Agents between: • • Mon – Fri: 7 a. m. – 6 p. m. CDT Sat – Sun: 9 a. m. – 6 p. m. CDT Holidays: 9 a. m. – 5 p. m. CDT After Hours: Leave a voicemail • All after hours calls will be followed-up the next business day by 11: 00 a. m. − Technicians are on-call and available 24/7 − Call statistics: • Manage 300 calls/day • Average speed of answer is 15 seconds YTD • Average call length is 2: 30

Technical Service – Help Desk Technical Help Desk − Manages 504 domestic/105 international service agents − Conduct service training − Monitor parts inventories − Communicate with agents regarding their performance − Handle all technical aspects of the claim − Provide step-by-step guidance to on-site technician − Record findings in Warranty Central database − Ensure agents order warranty parts appropriately − Provides troubleshooting for out-of-warranty ovens though Authorized Service Agents only.

Technical Service – Warranty Central – The Best Defense is a Good Offense − EVERY service claim is managed 100% within Warranty Central – all warranty providers are required to use this system − Each call is reviewed weekly to determine root cause while also looking for adverse service trends − Data for every oven can be pulled analyzed to determine warranty performance − Provides Turbo. Chef with a comprehensive view of its warranty obligation oven-by-oven or customer-by-customer − Turbo. Chef offers to send “larger” customers monthly service reports so they can see how their ovens are performing − Ad hoc reports are done as needed

The End − Turbo. Chef’s world class Customer Service is here to support every opportunity and existing sales though its lifetime – this is our commitment. − Sales, Culinary, Engineering, Manufacturing/Logistics, Internal Sales, and Technical Service work in concert to deliver on this promise.