Outline A Introduction definitions and background Components of

Outline… • A. Introduction, definitions and background • Components of a programme MIS • Functions of a programme MIS • Social protection registries information systems • B. Integrated Social Protection Information System • Social Registries • Integrated Beneficiary Registries • Examples of Integrated SP Registry models (Kenya, Turkey, Chile, South Africa and Indonesia) • C. Requirements for establishment of integrated SP MIS • Policy requirements • Operational needs

A (i). Components of a Program Management Information System. . . More than hardware and software: • Comprises the capture, transmission, management and analysis of data MIS officers, data-entry clerks Servers, computers, tablets Local data entry or initially via paper Hardware Software/ Database Brainware Mobile phone network, vehicles Transmission mechanisms

A (ii). Functions of a Programme MIS… MISs should support the following: 1. Registration and assessment. Selection and registration of recipients; 2. Beneficiary Management. Enrolment of recipients, update of beneficiary information (e. g. changes to recipients, changes of beneficiary information, Identification of those to be removed from scheme; 3. Complaints & grievances. Management of Grievance Mechanism i. e. registration and resolution of complaints; 4. Payments and Disbursements. Production of payment lists & Reconciliation of payment lists; 5. Monitoring & Reporting. Notification to programme managers when different processes have happened or should happen; and Provision of reports for management and monitoring. MIS

A (iii). Social Protection Registries Information Systems… Registrat ion & Assessm ent Monito ring and Reporti ng A Registry is more than any other programme MIS: • A special purpose national information system managed by dedicated institutions and underpinned by a legal framework – policies, decrees, acts of parliament etc - to be systematically used by multiple programmes for limited nonoperational functions Benefic iary Manag ement Who is getting, what benefit, where and when? Programme Compla ints MIS and Payme nts and Disbur semen ts Grieva nces What segment of the population need benefits? Integrated Beneficiary Registry Social Registry

B. (i) POTENTIAL ELEMENTS OF AN INTEGRATED SOCIAL PROTECTION INFORMATION SYSTEM… SOCIAL PROTECTIONS REGISTRIES PROGRAMME MIS FUNCTIONS CORE SERVICES Registration & Assessment Payments & Disbursements Monitoring & Reporting ADDITIONAL SERVICES Registration feedback Integrated beneficiary registry Programme update GIS Coordination Conditions & Compliance Referrals National Registration Bureau Prepopulate - update Capture manage track update Shock Responsive Services Complementary Services Nexus of Information Interoperability Layer Complaints & Grievances Social Registry Analysis and Reporting Interoperability Layer Beneficiary Management Register applicants BROADER SECTOR REGISTRIES AND INFORMATION SYSTEMS National Identification & Registration System Civil Registry (Birth, Death) Disability Registry Income Tax Registry Education Health Social Services Payments Gateway e Wallet

SOCIAL PROTECTION REGISTRIES Register applicants Social Registry What segment of the population need benefits? Prepopulate - update Analysis and Reporting Registration feedback Integrated beneficiary registry Programme update GIS Coordination Capture manage track update Shock Responsive Services Capture manage track update Complementary Services Nexus of Information Interoperability Layer ADDITIONAL SERVICES SOCIAL PROTECTIONS REGISTRIES Interoperability Layer A Registry is more than any other programme MIS: A special purpose national information system managed by dedicated CORE institutions and SERVICES underpinned by a legal framework – policies, decrees, acts of parliament etc - to be systematically used by multiple programmes for limited non -operational functions Who is getting what benefit, where and when?

FUNCTIONS OF A SOCIAL PROTECTION PROGRAMME MIS FUNCTIONS CORE SERVICES ADDITIONAL SERVICES Registration & Assessment Selection and registration of recipients

FUNCTIONS OF A SOCIAL PROTECTION PROGRAMME MIS FUNCTIONS CORE SERVICES ADDITIONAL SERVICES Beneficiary Management Enrolment of recipients, update of beneficiary information (e. g. changes to recipients, changes of beneficiary information, Identification of those to be removed from scheme

COMPONENTS OF A SOCIAL REGISTRY INFORMATION SYSTEM SOCIAL PROTECTIONS REGISTRIES PROGRAMME MIS FUNCTIONS OPTIONA L RANKING SERVICE CORE SERVICES EXCEL/CD Social Registry Prpopulate - update DATA COLLECTION ADDITIONAL SERVICES TABLET USER WEB ENTRY PAPER Interoperability Layer Register applicants BROADER SECTOR REGISTRIES AND INFORMATION SYSTEMS

BROADER NATIONAL REGISTRIES CORE SERVICES 2. Functional IDs. Can be generated by social protection programmes and referenced nationally in countries that lack the foundational IDs ADDITIONAL SERVICES BROADER SECTOR REGISTRIES AND INFORMATION SYSTEMS National Registration Bureau Interoperability Layer 1. Foundation IDs – such as birth certificates, national IDs, death certificates - are increasingly linked to the social protection systems for verification of the applicant’s authenticity National Identification & Registration System Civil Registry (Birth, Death)

BROADER NATIONAL REGISTRIES BROADER SECTOR REGISTRIES AND INFORMATION SYSTEMS CORE SERVICES Interoperability Layer ADDITIONAL SERVICES Disability agencies can establish a disability registry, which can hold a register of persons with disabilities in, including the result of a disability assessment. Potentially, this database could be linked to Social and/or Integrated Beneficiary Registries and by extension programme MISs in order to enable social protection schemes to mainstream support to disabled persons. Disability Registry

B. (ii) COMPONENTS OF A SOCIAL REGISTRY INFORMATION SYSTEM… Examples: Pakistan’s BISP – 27. 5 million households, Indonesia's UDB – 25. 7 Million Households DATA COLLECTION REPORTING AND ANALYTICS DATA SHARING PROGRAMME MISs TABLET EXCEL/CD PAPER USER WEB ENTRY OPTIONAL RANKING SERVICE Exposed Web. Service

B. (iii) COMPONENTS OF AN INTEGRATED BENEFICIARY INFORMATION SYSTEM… Examples: Kenya’s Single Registry – warehouse of 1. 6 million beneficiary households from five social protection programmes PROGRAMME MISs REPORTING AND ANALYTICS DATA SHARING EXCEL/CD DOUBLE DIPPING & COMPLEMENTARY SERVICE Exposed Web. Service

B. (iv) BROADER NATIONAL REGISTRIES… Examples: INDIA’S ADHAAR 1. 14 BILLION PEOPLE! 1. Foundation IDs – such as birth certificates, national IDs, death certificates - are increasingly linked to the social protection systems for verification of the applicant’s authenticity 2. Functional IDs. Can be generated by social protection programmes and referenced nationally in countries that lack the foundational IDs Disability agencies can establish a disability registry, which can hold a register of persons with disabilities in, including the result of a disability assessment. Potentially, this database could be linked to Social and/or Integrated Beneficiary Registries and by extension programme MISs in order to enable social protection schemes to mainstream support to disabled persons. Social protection programmes that depend on income as a key proxy for determination of eligibility, a cross reference against a tax database to assess the veracity of an income declaration. Examples South Africa, Brazil, Sey chelles, Mauritius

REQUIREMENTS PILLARS C. REQUIREMENTS OF AN INTEGRATED SOCIAL PROTECTION MIS… Phase 4 Policy Requirements Legislative and institutional framework and broader egovernment systems National Social Protection Policies, Strategies Governance Frameworks Budgets (hardware, software, Operational Requirements Operational Capacity (Promotion, Research, Information Technology) Hardware (Tablets, Desktops, Servers etc) Software (Custom Off the Shelf Solutions, Bespoke Solutions) operational expenses and long-term expenses) Foundational Civil Registration Systems Operational Guidelines/ Technology Frameworks/Manuals