OSS OneStopShop Simplification for business startups and development

OSS (One-Stop-Shop) Simplification for business start-ups and development REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it

Premesse The widened global competition produces the following effects: high pressure on production costs reduction of national barriers of protection uncertainty and instability For this reason, enterprises, mostly small companies, need for external economies and collective goods, as for example: • quality of human capital available in the territory, in terms of specialist skills and devotion to work • infrastructures • Public Administration support to enterprises REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it

Premesse Administration simplification is a primary theme of the regional strategy. Doing business 82 Setting up a company 52 Obtaining the licence 104 study “Doing Business”, which analysis Employing worker 101 the costs indicators of doing business, Registering property 53 Italy holds back (ranking on 82° over the Getting credit 65 Protecting investors 83 Paying taxes 117 Trading across border 110 Enforcing trading contracts 141 Closing a business 49 According to the rankings of the World Bank 170 countries analysed), mostly in some specific areas dealing with administrative fulfilments for enterprises. REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it

Activity undertaken by the Department of Industry IT tools The Region of Sardinia promoted and coordinated the set up and implementation of OSSes. There 53 OSSes in Sardinia (10 run by single municipalities and 43 run by small associations of municipalities), 348 Municipalities were involved. On the website of the Sardinia Region there is a section dedicated to the OSS with a link to thematic website (www. sardegnasuap. it). The forms of the proceedings have been standardised. A knowledge-management information platform with a discussion forum for the staff of OSSe and third bodies has been developed. A software enables the entrepreneur to entry the application (within the platform of Comunas) online and to check via internet the progress of the proceeding. REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it

The online portal THEMATIC SITE www. suapsardegna. it REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it

The online portal – the OSS sections INFORMATION SERVICES PUBLIC DATA BASES RESERVED AREA REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it

The online portal – the OSS’ sections Setting up an enterprise: ACCESS TO THE SINGLE ITER OF THE PROCEEDING REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it

The online portal – the OSS’ sections SETTING UP AN ENTERPRISE: DOWNLOADING THE NORMATIVE BY SECTOR REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it

Software that enables to entry the application online (1) Use of the electronic protocol and optical archiving ENTRY THE APPLICATION REGIONE AUTONOMA DELLA SARDEGNA Inquiry for integrative documentation Submission of Documentation Use of digital signature by certified electronic mail Preliminary exam of the application Forwarding requests for clearance www. sardegnasuap. it

Software that enables to entry the application online(2) FORWARDING REQUESTS OF CLEARANCE TECHNICAL OFFICE TRADE OFFICE COMUNAS PUBLIC HEALTH AGENCY FIRE DEPARTMENT MUNICIPAL POLICE OFFICE COMUNAS REGIONE AUTONOMA DELLA SARDEGNA Regional network of OSSes www. sardegnasuap. it

Software that enables to entry the application online(3) Regional network of OSSes Analysis of the clearances received Denial of the authorization Use of digital signature by Issuance of the Monitoring the application certified electronic mail Authorization Closing the proceeding and starting up the business activity REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it

Activities undertaken by the Department of Industry Administrative Activities In 2005 it was made an agreement with the Administrations involved in the issuance of the authorizations for the applications submitted to the OSS. Municipalities were provided with a qualified technical assistance when the regional network of OSSes was being created. Personnel responsible for OSSes was trained by the regional agency Sardegna. IT to the use of the software which enables the entry of the application by Internet. REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it

Activities undertaken by the Regional Department for Industry Actions taken to achieve the administrative simplification The whole legislation in force (laws, regulations, regional laws, acts, etc. ) regarding the OSS has been collected, in a coordinated way, into an operational manual for the Industry sector. The Single Text containing the regional laws in matter of Tourism and Handicraft have been updated and a coordinated Text for Trade (with regional and national legislation) was prepared. With the Financial Law n. 3/ 2008 (art. 1) it was approved a simplification rule regarding the OSS which completely changed the procedures for the authorizations of the enterprise activities start-up issued the Public Administration. With the decision 22/1 of 11. 04. 2008 it was approved the act for the application of the rule approved through the Financial Law. REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it

Activities undertaken by the Regional Department for Industry Simplification of procedures in force with art. 1 of Law n. 3/2008 Radical shift of the authorizations procedures to start a business An important shift was made thanks to the planning and programming activity of the territory and sector undertaken in 2004 which set: Ø clear and definite rules Ø protection of the public interest Ø certainty for the productive sector New relations between Public Administration and Enterprises with a strong sense of accountability of both parts within a context of collaboration and trust. REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it

Activities undertaken by the Regional Department for Industry Simplification of procedures in force with art. 1 of Law n. 3/2008 The OSS (SUAP) is responsible for all the administrative proceedings related to the economic activities for the production of goods and services. The would-be entrepreneur doesn’t have to wait for the authorization of the Public Administration. PA and enterprises are now more aware and responsible for dealing with this issues (it is foreseen a compensation for the enterprise). The OSS (SUAP) is the only interlocutor of the entrepreneur in the all phases of business, the applications submitted to the other Administrations will not be accepted whether they are under the competence of the OSS. To access to the services delivered by the OSS the would-be entrepreneur has to submit a selfcertification. REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it

Activities undertaken by the Regional Department for Industry Simplification of procedures - the self-certification The self-certification allows the entrepreneur to start the business or the construction: so that it is not important for the entrepreneur the time needed for the administrative proceeding, because of the submission of the self-declaration enables him/her to start the activity after 20 days. In case of construction, the professionals who have prepared the statement (self-certification) are responsible for that – within 20 days it is possible to immediately start the business. The documentation related to the new business activity will be submitted by the OSS, in 2 days, to the other Public Administrations involved in the proceeding (by Internet), further integrations can be required by 7 days and by 15 days it is possible to call for a meeting to have some clarifications concerning the technical normative and the characteristics of the installation (the call for the meeting doesn’t entail an interruption of the business activities already started). REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it

Activities undertaken by the Regional Department for Industry Simplification of procedures – Meeting with Public Authorities involved In case of a discretional assessment by the Public Administration relating to specific aspects, as stated in art. 1, point 24 of the Regional Law n. 3/2008 (in compliance with the landscape, historicalartistic, archaeological and hydrologic requirements, environmental audits, installations to be checked with regard to the danger of relevant accidents or the norms related to the prevention and reduction of pollution), a meeting (Conference of Services) is convened by 7 days, and it takes place by 15 days (except in the case further documents are required), in case the authorities do not send their opinions within the deadline, they are considered as positively expressed. The Conference ends with the approval of the final act of the proceeding as a result of the prevalent positions expressed. The final act substitutes, to all intents, any authorizations, permits or other acts of the Administration participating in the Conference REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it

Activities undertaken by the Regional Department for Industry Simplification of procedures – Conclusion of works The communication of the conclusions of works sent by the entrepreneur closes the proceeding. The Communication includes a certification of the person responsible for the construction who states the conformity of the project and its fitness for use. Where it is necessary, a test is made by a professional or by an authorized technician. The certification of the test allows the start-up of the installation. In the case, the P. A. has not made the control by 60 days from the communication of the conclusion of works and it is necessary to stop the business because some irregularities were found, the entrepreneur has the right to obtain a compensation. REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it

Activities undertaken by the Regional Department for Industry Monitoring of the regionl law n. 3/2008 > Municipalities which have adhered to the regional information system: 225 > OSSes : 53 (around 95% of the municipalities within the Region) ( cific are a(DUAAP) managed through activities Self-declarations specific > for which enables the interoperability between the Public Administrations involved in the proceeding: nearly 900 > Municipalities beneficiaries of training and tutoring: 329 > Sample monitoring in the OSSes of Cagliari, Sassari, Nuoro and Association of Municipalities of Parteolla: Self-declarations accepted (DUAAP): nearly 800 Self-declarations (DUAAP) with permit of construction accepted: nearly 350 REGIONE AUTONOMA DELLA SARDEGNA www. sardegnasuap. it