OSS One Stop Solution About OSS One Stop
OSS One Stop Solution
About OSS One Stop Solution OSS is an interactive web-based Application Solution which is used to keep track of job requests and monitor both staff performances and hotel fault analysis.
Scenario with Manual dispatch of Jobs
Workflow Overview
Workflow Mobile Solution
Features Ability to handle job request/fault & emergency messages Ability to schedule job timing for immediate or future action Alert Notification (Screen pop-up) for new or unacknowledged job Ascending escalation alert to hierarchy chain of supervisor for pending or unacknowledged job Comprehensive Reports (Daily Job List / Staff Performance / Trend Analysis) Ease of Dispatch / Acknowledge / Update Jobs No capping on user licence.
Benefits Go GREEN: Eliminate labourous manual task and paperwork. Streamline operations for efficiency Guest Service Level: (Guest Experience) • Red Flag Alert for recurring Faults • Escalation for various kinds of Alert Notifications • Improved response time to handling Customers Call Knowledge Based database for Equipping and Training purpose Reporting: Fault/Request Analysis, Staff /Department Performance Department Meetings with access to On-line Information from NGB OSS Portal for discussion, review and follow up
Workflow Job Sheet
Workflow Job Console
Workflow Severity & Escalation Ability to set Variable Severity and Escalation alerts for each Job Category
Workflow Reports Able to filter & select specific fields to generate different report types
Workflow Customized Reports Group Analysis Report
Workflow Customized Reports Department Summary Report
Workflow Job Statistics At a Glance Top Ten Common Requests / Faults
Workflow Trend Analysis This report allows for Trend Pattern Analysis of a particular fault.
Emergency Notification System equips the Management with a Communication Tool to seamlessly notify personnel in the event of Emergency.
Workflow Staff Mobile Apps
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