Organizational Learning Knowledge Management Prof Bharat Nadkarni Organisational

Organizational Learning & Knowledge Management Prof Bharat Nadkarni

Organisational Learning and Knowledge Management OL & KM are crucial in today’s complex, rapidly changing environments. They can be a source of strategic renewal, and they can enable organizations to acquire and apply knowledge more quickly and effectively than competitors, thus establishing a sustained competitive advantage. Moreover, when knowledge is translated into new products and services, it can become a key source of wealth creation for organizations. OL & KM are among the most widespread and fastest growing interventions in OD. OL & KM interventions help organizations develop and use knowledge to change and improve themselves continually. OL interventions address how organizations can be designed to promote effective learning processes and how those learning processes themselves can be improved. An organization designed to promote learning over a sustained period of time is called a learning organization. KM focuses on how that knowledge can be organized and used to improve organization performance.

Organization Learning Organization Characteristics: • Structure • Information system • HR practices • Culture • Leadership Knowledge Management Organization Learning Process: • discovery • invention • innovation • production • generalization Competitive Strategy Organizational Knowledge: • Tacit • Explicit Organizational Performance How Organization Learning affects Organizational performance

Communication Skills KM Process 1. Generating knowledge 2. Organizing knowledge 3. Distributing knowledge Organizational Knowledge Sharing in Tata power. (A Fortune 500 company) • K – Hub • Internet site – Sangam • News clips through e-mails • In-house news Magazine – “Transmission Lines”.

Communication Skills • • • Divisional internal newsletters – ‘Trombay News’, ‘Asanji Shakti’, ‘Tarang’, ‘ujala’, etc. Divisional/ Departmental meetings – experience sharing and learnings from ongoing and completed projects of past. In-house seminars / CIGRE/ Power Talk/ Overseas & domestic Seminars. Industrial visits, Business visits. Participations in exhibitions at national and international levels Customer, Shareholder, Supplier, Communities Meets. Shadowing (WINGS) – capturing knowledge from departing employees. Key note addresses from experts and consultants. FIBRES – Fact & Information based reverse engineering of strategy

Communication Skills Creating a Learning Organization 1. Sharing from print media. a. about your organization b. about your industry c. about your competitors d. about opportunities 2. Sharing of financial and other results, business developments, personal achievements. 3. Developing an internal knowledge sharing portal. a. Problem solving b. Technology and developments c. Markets, Customers, Communities, Partners etc d. Making the process motivational.

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