Organizational Behaviour Oxford Fajar Sdn Bhd 008974 T

Chapter 1 INTRODUCTION TO ORGANIZATIONAL BEHAVIOUR Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974

LEARNING OUTCOMES q q q Define organizational behaviour Explain the goals and forces of organizational behaviour Understand the evolution and fundamental concepts of organizational behaviour Explain the distinction between theories of organizational behaviour Understand the major approaches of organizational behaviour Discuss the response of organizational behaviour on globalization, diversification and advancement in technology Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974 -T), 2013 All Rights Reserved 1– 3

INTRODUCTION q Understanding organizational behaviour allows the managers to better manage employeemanager relations, improves job satisfaction, and stimulates innovation and creativity thus guiding him into creating a dynamic working climate. Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974 -T), 2013 All Rights Reserved 1– 4

DEFINITION According to Gary Johns, "Organizations are social inventions for accomplishing goals through group efforts". q Organizational behaviour is concerned with people's thoughts, feelings, emotions and actions in setting up a work. q Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974 -T), 2013 All Rights Reserved 1– 5

GOALS OF ORGANIZATIONAL BEHAVIOUR Describe – Describe systematically how people behave under a variety of conditions. q Understand – Understand why people behave as they do. q Predict – The managers would have the capacity to predict which employees might be dedicated and productive or which ones might cause problems. q Control – Managers need to be able to improve results through the actions they and their employees take, and organizational behaviour can aid them in their pursuit of this goal. q Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974 -T), 2013 All Rights Reserved 1– 6

THE IMPORTANCE OF ORGANIZATIONAL BEHAVIOUR Sharpening and Refining Our Decisions and Actions q Personal Development through Organizational Behaviour q Achieving Organizational and Individual Effectiveness q Developing Interpersonal Skills q Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974 -T), 2013 All Rights Reserved 1– 7

FORCES OR ELEMENTS OF ORGANIZATIONAL BEHAVIOUR People: People make up the internal social system in the organization. They consist of individuals and groups. q Structure: Structure defines the formal relationship and use of people in the organization. q Technology: The technology imparts the physical and economic conditions within which people work. q Social System: The social system provides external environment within which the organization operates. q Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974 -T), 2013 All Rights Reserved 1– 8

EVOLUTION OF ORGANIZATIONAL BEHAVIOUR Scientific Management Approach q Bureaucratic Approach q Hawthorne Studies q Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974 -T), 2013 All Rights Reserved 1– 9

BASIC MODELS OF ORGANIZATIONAL BEHAVIOUR q q q The System Model The Custodial Model The Supportive Model The Collegial Model The Autocratic Model Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974 -T), 2013 All Rights Reserved 1– 10

FUNDAMENTAL CONCEPTS OF ORGANIZATIONAL BEHAVIOUR Nature of People q Nature of Organization q Organizational

NATURE OF PEOPLE Individual Differences q A Whole Person q Motivated Behaviour q Human Dignity/Value of the Person q Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974 -T), 2013 All Rights Reserved 1– 12

NATURE OF ORGANIZATION Social System q Mutual Interest q Organizational Behaviour © Oxford Fajar

APPROACHES TO ORGANIZATIONAL BEHAVIOUR q q q Interdisciplinary Approach A Contingency Approach Productivity Approach Systems Approach Human Resources Approach Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974 -T), 2013 All Rights Reserved 1– 14

RESPONSE OF ORGANIZATIONAL BEHAVIOUR ON GLOBALIZATION AND DIVERSIFICATION q q q Social Conditions Political Conditions Economic Conditions Organizational Culture Differences Workforce Diversification Organizational Behaviour © Oxford Fajar Sdn. Bhd. (008974 -T), 2013 All Rights Reserved 1– 15