ORGANIZATIONAL BEHAVIOR Chapter 1 The Dynamics Of People

ORGANIZATIONAL BEHAVIOR Chapter 1 The Dynamics Of People and Organizations Finance & Banking Jahangirnagar University Mahfuza Khatun Lecturer, F & B, JU

OBJECTIVES LEARNING AFTER STUDYING THIS CHAPTER, YOU SHOULD BE ABLE TO UNDERSTAND: 1. The Meaning of Organizational Behavior (OB). 2. The Key Goals and Forces with which it is concerned 3. Fundamental Concepts of Organizational Behavior 4. Explain The Need for The Four Basic Approaches to The Study of OB 5. Limitations of Organizational Behavior Finance & Banking Jahangirnagar University Mahfuza Khatun Lecturer, F & B, JU

ORGANIZATIONAL BEHAVIOR(OB) Organizational Behavior (OB) is the systematic study and careful application of knowledge about how peopleas individuals and groups act within organizations. Organizational Behavior (OB): A field study that investigates the impact that individuals, groups and structure have on behavior within organization for the purpose of applying such knowledge toward improving an organization’s effectiveness. q It applies broadly to the people in all types of Organizations Finance & Banking Jahangirnagar University Mahfuza Khatun Lecturer, F & B, JU

Five Level of Analysis Organizational Behavior provides a useful set of tools at many level of analysis. 1. It helps manager look at the behavior of individuals within an organization 2. It also aids there understanding of the complexities involved interpersonal relations 3. It examine the dynamics of relationships within small groups both formal teams and informal groups Finance & Banking Jahangirnagar University Mahfuza Khatun Lecturer, F & B, JU

Five Level of Analysis 4. When two or more people need to coordinate their efforts , managers become interested in the intergroup relations 5. Organizations also can be viewed and managed as whole systems that have interorganizational relationships Finance & Banking Jahangirnagar University Mahfuza Khatun Lecturer, F & B, JU

Goals of organizational behavior - Describe - Understand - Predict - Control Finance & Banking Jahangirnagar University Mahfuza Khatun Lecturer, F & B, JU

Key Elements of Organizational Behavior (OB) There are Four Forces of Organizational Behavior (OB). q People q Structure q Technology q Environment Finance & Banking Jahangirnagar University LEARNING OBJECTI Mahfuza Khatun Lecturer, F & B, JU

Key Elements of Organizational Behavior (OB) Figure 1 -1: Key forces affecting organizational LEARNING OBJECTI behavior Finance & Banking Jahangirnagar University Mahfuza Khatun Lecturer, F & B, JU

Fundamental concepts of Organizational Behavior (OB) The Nature of People q Individual difference q Perception q A whole person LEARNING q Motivational behavior q Desire for Involvement q Value of the person Finance & Banking Jahangirnagar University OBJECTI Mahfuza Khatun Lecturer, F & B, JU

Fundamental concept of Organizational Behavior (OB) The Nature of Organization q Social system q Mutual interest q Ethics LEARNING Finance & Banking Jahangirnagar University OBJECTI Mahfuza Khatun Lecturer, F & B, JU

Fundamental concept of Organizational Behavior (OB) Figure 1 -4 Mutual interest provides a super ordinate goal for employees, the organization, and society LEARNING Finance & Banking Jahangirnagar University OBJECTI Mahfuza Khatun Lecturer, F & B, JU

Four basic approach of Organizational Behavior (OB) 1. 2. 3. • • A Human Resource (Supportive ) Approach A Contingency Approach A Results-Orientated Approach Productivity Approach Total quality management (TQM) 4. • • A System Approach Holistic organizational behavior Cost-benefit analysis Finance & Banking Jahangirnagar University Mahfuza Khatun Lecturer, F & B, JU

Four basic approach of Organizational Behavior (OB) Figure 1 -7 Cost-benefit analysis of organizational behavior options LEARNING Finance & Banking Jahangirnagar University OBJECTI Mahfuza Khatun Lecturer, F & B, JU

Limitations of Organizational Behavior • Behavioral Bias • Law of Diminishing Returns • Unethical Manipulation of People - Ethical leadership 1. Social responsibility 2. Open communication 3. Cost-benefit analysis Finance & Banking Jahangirnagar University Mahfuza Khatun Lecturer, F & B, JU

Questions Finance & Banking Jahangirnagar University Mahfuza Khatun Lecturer, F & B, JU