Organization A systematic arrangement of people brought together

Organization A systematic arrangement of people brought together to accomplish some specific purpose Operatives People who work directly on a job or task and have no responsibility for overseeing the work of others Managers People in an organization who direct the activities of others Top Managers People who are responsible for making decisions about the direction of an organization and establishing policies that affect all organization members Middle Managers Individuals at levels of management between the first-line manager and top management First- Line Managers Supervisors responsible for directing the day-to-day activities of operative employees Management The process of getting things done effectively and efficiently, through and with other people Efficiency Doing a task correctly Effectiveness Doing the right task

Managers work in organizations Organizations are made up of people grouped in some fashion and have a specific purpose

The process of getting things done effectively and efficiently, through and with other people The process of deciding how best to use a business’s resources to produce goods or provide services (A business’s resources include its employees, equipment and money)

It’s easier to be effective if one ignores efficiency Example: A company could produce longer-lasting toner cartridges if it disregarded labour and material input costs This is effective but not efficient

Managers in all organizations – from small businesses to large companies – engage in some basic activities or tasks

Planning: setting goals and actions For example: a CEO sets a goal to increase sales by 10% in the next year by developing a new software program Organizing: grouping activities and assigning them to employees to be performed For example: a manager sets up a team of employees to restock an aisle in a grocery store

Leading: providing the guidance employees need to perform their tasks For example: keeping the lines of communication open, holding regular staff meetings where employees can ask questions Controlling: measuring how the business performs to ensure financial goals are met For example: analyzing accounting records and making changes if financial standards are not being met