ORGANISATION STRUCTURE Directorate Strategy and Business Director of

ORGANISATION STRUCTURE Directorate – Strategy and Business Director of Strategy and Business Development PA to Director Assistant Director IM&T Head of Business Planning and Performance Contact Centre Manager 111 Implementation Manager 17 May 2011

ORGANISATION STRUCTURE Directorate – Strategy and Business Director of Strategy and Business Development Assistant Director IM&T Admin IT Systems Manager Network & Telephony Manager Radio Manager IT Officer Network & Telephony Officer Senior Electronics Technicians IT Analyst (Systems) IT Technician IT Analyst (Service Desk) IT Technician IT Analyst (Network & Telephony) Electronics Technician Informatics Manager Information Development Manager Senior Information Analyst Information Assistant (0. 5 wte) Service Modelling Analyst Senior Information Analyst Information Governance Manager Development Manager Data Analyst Development Officer (fixed term until 2012) Information Analysts (fixed term to 31/08/11) (0. 75 wte) 24 May 2011

ORGANISATION STRUCTURE Directorate – Strategy and Business Director of Strategy and Business Development Head of Business Planning and Performance Admin Assistant Business Planning and Performance Manager (2 wte) Business Planning Support Officer Programme Manager Project Manager (4. 6 wte) Monitoring & Compliance Officer Admin Assistant Local Capacity Manager Apprentice Long Term Conditions Manager (12 months fixed term) 1 7 May 2011

ORGANISATION STRUCTURE Directorate – Strategy and Business Director of Strategy and Business Development Contact Centre Manager PTS Manager (Seconded) PTS Planning and Control Manager Planning and Day Control Supervisor Planning and Day Control Staff A&E Manager (Seconded) Duty Managers Newburn Dispatchers A&E Call Takers Newburn 111 Manager (Seconded) Duty Managers Hebburn A&E Call Takers Hebburn 111 Supervisors Newburn 111 Call Takers Newburn Clinical Manager (Seconded) 111 Supervisors Hebburn 111 Call Takers Hebburn Contact Centre Trainers (4 wte) Clinical Supervisors Clinicians Radio Operators PTS Planning and Control Manager Planning and Day Control Supervisor ALAs 17 May 2011