Oregon School Certifying Officials State of the State

Oregon School Certifying Officials State of the State VETERANS BENEFITS ADMINISTRATION April 18, 2013

Survey Results • • • 5 – 2500 student certifications per year Average time to certify a student in Ch 33 – 15 min Let’s discuss how to cut down cert time by implementing new processes FTE per student – average is 1 irrespective of # of students Work Study, and Work Study & VA-ONCE SCO SOP – why do you need one Phone time with Muskogee and/or Debt Management Outside duties 15/34 reported above average understanding of SCO duties 10/34 reported zero to extremely minimal understanding Busiest times – M/T Slowest months – February, June, November VETERANS BENEFITS ADMINISTRATION 1

Main Complaints Regarding Muskogee • Inconsistent Information • Availability • Inexperience with VA-ONCE • Inexperience • Customer Service VETERANS BENEFITS ADMINISTRATION 2

Main SCO Challenges • • • Understaffed and over-worked Internal Communication Changing Policies Changing Processes SCO Training and Support for the Mission …remember compliance, Kate TOP LDA VRAP Students VETERANS BENEFITS ADMINISTRATION 3

What Is Working • • • Support SCO Hotline Internal Communication Organization Established and Proven Processes Great Teams VETERANS BENEFITS ADMINISTRATION 4

Wish List • SUPPORT • A Raise!!! • More Training • Hawaiian Vacation VETERANS BENEFITS ADMINISTRATION 5

Tools for Success So…who wants to host next year’s conference? VETERANS BENEFITS ADMINISTRATION 6