Oral and Written Communication T Oral Communication A

Oral and Written Communication T

Oral Communication A responsible speaker who wants to be understood strives to send a clear message to the listener. Important communication skills to master when speaking include: q Use correct, standard English rather than slang or casual expressions others may not understand. Use standard grammar and develop a broad vocabulary. T

Oral Communication q Organize the information to be presented in a logical manner to help facilitate understanding. T

Oral Communication q Speak to the listener(s). Look directly at the listener and establish eye contact. Eye contact shows the listener that the speaker is interested in talking. T

Oral Communication q Speak clearly and distinctly. Avoid running words together, mumbling, talking too fast or too slow, speaking away from the listener, and speaking too softly or loudly. T

Oral Communication q Use a courteous and friendly tone of voice when speaking. Be tolerant of the other individual’s points of view and avoid complaining and arguing. T

Oral Communication q Avoid monopolizing a conversation by telling every detail of a story. T

Written Communication Written communication is important for school, work, and everyday activities. In the workplace, written communication skills are needed for writing e-mails, office memos, reports, and business letters. Some people have difficulty putting their thoughts into words. Other people find it easier to communicate by using written communication skills. Written communication skills can be improved through practice. Reading newspapers and books may help improve writing skills. T

Oral Communication A responsible speaker who wants to be understood strives to send a clear message to the listener. Important communication skills to master when speaking include the following: q Use correct, standard English rather than slang or casual expressions others may not understand. Use standard grammar and develop a broad vocabulary. q Organize the information to be presented in a logical manner to help facilitate understanding. q Speak to the listener(s). Look directly at the listener and establish eye contact. Eye contact shows the listener that the speaker is interested in talking. q Speak clearly and distinctly. Avoid running words together, mumbling, talking too fast or too slow, speaking away from the listener, and speaking too softly or loudly. q Use a courteous and friendly tone of voice when speaking. Be tolerant of the other individual’s points of view and avoid complaining and arguing. q Avoid monopolizing a conversation by telling every detail of a story. T