Oracle Waste Management an Integrated Solution to Optimise

Oracle Waste Management an Integrated Solution to Optimise Your Business Oracle & GMT

Robert Heuser Director GMT Europe & Henk Tiesma Account manager Oracle Corporation

The world we are facing 1 Ÿ 2 billion tones of waste produced by EU member states – set to rise by 10% annually Ÿ Protection of the environment is therefore considered as one of the major issues facing Europe – European Commission April 2002 Ÿ EU Directives - “duty of care” on Municipalities/local Authorities

The world we are facing 2 Ÿ EU’s policy involves three complementary strategies: – Eliminating waste at source – Recycling and re-use of waste – Reducing pollution Ÿ Continued Pressure from Society Ÿ More uniform market conditions

Industry Trends Ÿ Upwards trend in revenue growth – sales € 32 bn in 2002 to € 38 bn at the end of 2009 – Frost & Sullivan, August 2002 about Municipal Solid Waste Ÿ Added value <> Volume only Ÿ Need for further integration of services >> more consolidation Ÿ More Professionalism

Industry Trends – cont’d Ÿ To remain competitive companies must seek to refine their business strategies – downstream and upstream activities Ÿ Rising of private sector companies Ÿ Operators “margins” being squeezed - it’s recognised as a low margin industry Ÿ More pre-treatment, more processing, less Landfill

Challenges Waste Industry Ÿ Ÿ Ÿ Ÿ Ÿ Efficient order processing Minimize admin. burden Optimise equipment Customer know-how Low margins Better customer contact Increasing # rules Many, many sites Does my IT system help?

So why Oracle? Ÿ Need for Integrated Solution Ÿ Industry specific Ÿ Changing Regulations call for Flexible Software Ÿ Demand for international Support Ÿ Low margins force to look for: – IT systems that help to work efficiently – More intelligent decision making Ÿ Partnering with GMT Europe>> Expertise

Introduction GMT Ÿ 14+ years experience in Waste Management Ÿ Specialist Services: – – – Projects Legal issues Waste Logistics Ÿ Focussed on Waste Industry Ÿ Recognised as Marketleader (CLEAR® Solution)

Model for the waste industry Transport and Scheduling Support of legislations Weigh bridge connection PAPIERGLAS Max. 2000 t CLEAR® Printing of Weigh bills and consignment notes Registration of waste flows Financial handling Waste disposal, dump waste and recycling Personnel and hour registration

GMT’s Experience Ÿ More than 110 implementations world-wide Ÿ More than 350 Weigh-bridges Connected Ÿ More than 45. 000 Invoices a year Ÿ More than 1. 200. 000 households in Benelux served with the DIFTAR concept Ÿ over $ 500 million revenue generated by the system each month Ÿ More than 700 on-board computers connected

Industry Specific Oracle Waste Management Oracle Waste Collection Oracle Waste Processing Other processes>> standard EBS

OWM solution: Main Flow Telesales Contracts Support Service Order Intake Route planning Collection Weighing Invoicing Shipping Inventory Management Legal requirements Accept Recipe Management Financials Processing Quality control

Business Flow: Waste Collection Customer Service Contract Negotiation Planning Weighing Completion Invoicing Truck Planning Completion Customer Create Service Request & Tasks Weighing Day Planning Invoicing Wasteflow Number Route Planning Collection

Oracle Waste Collection (OWC) supports: Ÿ Industrial Waste Ÿ Municipal Waste Ÿ Hazardous waste Ÿ Recycling Ÿ Landfills Ÿ Pre-Processing

Why does OWC supports your Business: Ÿ GMT’ s extensive experience Ÿ Contracts Ÿ Service Request Handling Ÿ CRM Ÿ Costprice and Margin Ÿ Plan your business Ÿ Built-in regulation Ÿ Workflows

OWC add ons (from GMT) Ÿ On board computer solutions Ÿ Weigh scale solutions Ÿ Legal support Ÿ Cash customers Ÿ GPRS support Ÿ Access/traffic control

Business Flow Waste Processing Customer Service Requirements Declaration Quotation & Contract Planning Execution Collection Quality Control Check Capacity Weighing Debriefing Service Request Invoicing Inventory Location Management Completion Processing Sell End Product(s) Purchase External Capacity Optimize Process Invoice End Products Processing Purchasing

Oracle Waste Processing (OWP) supports: Ÿ Sorting Ÿ Recylcing Ÿ Incineration Ÿ Composting Ÿ Co- and By Products Ÿ Landfill Ÿ Resell

Why does OWP support your business? Ÿ Formula Based Routing Ÿ Quality Management Ÿ Tracking & Tracing Ÿ Multi U-o-M Ÿ Production Planning Ÿ Regulatory Management Ÿ Divergent Processes

Projects: 360° View Customers People Customer Intelligence HR Intelligence Opportunity Management Resource Management Projects Project Accounting Project Intelligence Money Project Collaboration Knowledge management Knowledge

Oracle Waste Management Is it Totally new?

Oracle e. Business Suite Foundation One Integrated Datamodel Open Intelligent Flexible Configuration

Oracle Waste Management in practice! Ÿ Ÿ Ÿ Ÿ Ÿ Extensive contracts support Automated invoicing Efficient handling of service requests Self Service f. Customers and Employees Rules compliancy Integration with external devices One database>> one source of truth More Intelligence at fingertips Tracking and Tracing Total Chain

Implementation & Support

Oracle Flows method Ÿ Business flow Global vision actors and functions (ex: skip on call service) – Ÿ Process flow Autonomous function described through actors, screens and controls (ex: contract-service request) – => validation for design Ÿ Procedure – Detailed navigations and controls Help-on-line and Training

Support Ÿ Worldwide standards for the sales of products and services Ÿ Competence Center with GMT Ÿ Transparent support information for Customer and Oracle Ÿ Use the Internet Ÿ Partnership with Customers

Challenges Waste Industry (RECAP) Ÿ Ÿ Ÿ Ÿ Ÿ Efficient orderprocessing Minimize admin. burden Optimize equipment Customer know-how Low margins Better customer contact Increasing # rules Many, many sites Does my IT system help?

Why should prospects choose Oracle Ÿ OWM covers specific needs of the industry Ÿ Operates together with the Experts=GMT ( industry understanding) Ÿ Helps to act as an integrated business Ÿ Automate processes > drive cost down Ÿ Coverage in many countries Ÿ Simple tool for low-end User Ÿ All normal EBS & BI advantages

Q& A QUESTIONS ANSWERS

Information Ÿ Collateral Ÿ Henk Tiesma Account manager Oracle henk. tiesma@oracle. com +31 30 6698759 Ÿ Robert Heuser Director GMT Rheuser@gmt. nl +31 20 6005151

NO TIME TO WASTE!