Optimizing Patient Safety Assistant Utilization Members Christine Andre

Optimizing Patient Safety Assistant Utilization

Members Christine Andre, MD, Assistant Professor, Division of Hospital Medicine Michelle Ryerson, DNP, RN, NEA-BC, VP of Clinical Operations, University Health System David Paul, MBA, Director Fiscal Management, University Health System Our Sponsors Division of Hospital Medicine, Department of Medicine, UTHSCSA - Dr. Luci Leykum University Health System – Christann Vasquez, Chief Operating Officer, University Health System – Tim Brierty, Chief Executive Officer, University Hospital – Nancy Ray, Chief Nursing Officer, University Health System

AIM STATEMENT To decrease the overutilization of patient sitters 100% by introducing a standardized protocol and implementing alternative patient safety plans on the 9 th floor Medicine unit at University Hospital by August 31, 2011. The goal was to accomplish this without compromising patient safety as measured by the rate of falls, falls with injury, and elopement. 3

Hospital Situation/Background • Patient sitters for all indications were physician driven • No consideration was given to sitter alternatives • Adverse events occurred even with sitters @ bedside • Inadequate Nursing leadership oversight of sitter utilization • Literature review – no improvement in pt outcomes • Networked with other Magnet Hospitals – similar challenges • Process Analysis – Fishbone and As-Is Flowchart

Patient Sitter Costs Over-Budgeted $1. 5 M/FY 2011 Projected $2. 3 M/2011 based on YTD trend (-$800, 000) 12000 10000 Hours Hospital-wide negative financial trend for patient sitters 14000 Home Unit 8000 STARS 6000 Other Units Total 4000 Linear(Total) 2000 0 Jan Feb Mar Apr Month May June

9 Medicine Unit Background The 9 th floor Medicine unit was the largest consumer of patient safety sitter hours 58 bed unit - patient sitters used for small group had negative impact on nursing skill mix for all other patients on unit Average Patient Sitter cost: • Base pay @ approximately $11/hr • Average cost of filling patient sitter shift increased to $16/hr - High volume of requests/unmet demands - Shifts often filled with med/surg techs (higher pay rate) working overtime Use of sitters became an expectation of physicians, nurses and families

How Would We Know That a Change was an Improvement? Decrease in total number of PSA’s used per day Decrease in total hours of PSA’s used per month Decrease in overtime hours Indications for PSA’s deemed appropriate by team No increase from baseline in the volume of falls, falls with injury, and elopements

PLAN Change “sitters” to “patient safety assistants (PSA)” Update PSA job description Implement decision-making algorithm for front-line teams Institute PSA bedside observation documentation log Establish nurse leader/MDs rounds on close observation patients @ least daily to address patient safety plan Provide access to patient safety equipment/supplies 24/7 • Low boy beds, bed enclosures, appropriate nurse call notification/alarms • Patient immobilization devices (elbow immobilizers/mittens) Institute lightening rounds (q 15 min) when needed

Selected Decision Making Tools PATIENT SAFETY ASSISTANT LOG (Close Observation for Patient Safety Issues) Time Behav iors/A ctivity Interventions/Response Vital Signs: Temp, HR, RR, BP, O 2 Sat, Accu- Check, I&O Initials 0700 0800 0900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 2400 0100 0200 0300 0400 0500 0600 Hours of uninterrupted night sleep: _____________ Early awakening Difficulty falling asleep Interrupted sleep Restlessness Sedation Awakens feeling rested Other ______________ Patient Safety Plan Days (0700 -1900) Initials Signature Nights (1900 -0700) Initials Signature

DO - Intervention We piloted a decision-making algorithm and a paper observation documentation log with clinical teams to identify alternatives to Patient Safety Assistants for patient safety related issues on the 9 th floor Medicine Unit during July 2011.

Implemented the Change Daily rounding • • Put algorithm into practice Reviewed observation logs Brainstormed/coached teams Discussed alternatives to PSA’s • Cohorting/proximity to nurses’ station • Special equipment • Frequent checks by clinical staff (e. g. lightening rounds) Real-time feedback was given to staff on outcomes

CHECK Patient Safety Assistant Utilization 9 Medicine 4485. 2 3985. 2 UCL 3695. 6 CL 2901. 4 LCL 2107. 3 3485. 2 Total Hrs 2985. 2 2485. 2 1985. 2 1485. 2 985. 2 485. 2 -14. 8 Jan Feb Mar Apr May Month 2011 Jun Jul Aug Sept Pilot Start Date July 5 th

9 Medicine Fall Volume & Falls with Injury Trend 2011 14 12 Falls 10 Totals Major Injury 8 Mod Injury Minor Injury 6 Linear(Falls ) 4 2 0 Jan Feb Mar Apr May 2011 Month Jun Jul Aug Sept

2011 Elopements 9 Medicine 3. 5 3. 0 Total Number 2. 5 2. 0 1. 5 1. 0 0. 5 0. 0 Jan Feb Mar Apr May Month 2011 Jun Jul Aug Sep

Project Return on Investment (ROI) Annual Project Costs • Projected labor cost: $49, 002 • Sustainment cost: $97, 000 Annual Projected Savings • Hard Savings: $576, 000 Projected Annual Net Savings • $479, 000 ROI 295%

Expansion of Our Implementation Act Adopted a Nursing PSA Utilization Policy Revised Patient Safety Assistant Job Description • Standardized skill level to Med/Surgical technician • Enhancing Training to include Cognitive Coaching and Therapeutic Interactions Held Patient Safety Equipment Fair and training Continuing efforts to improve inter-professional communication Modified electronic MD orders – to reflect updated safety precautions Rolled program to all other inpatient areas of hospital

Conclusion/What’s Next Intra-disciplinary communication and problem-solving are key to improving patient safety and appropriate utilization of resources Day to day front-line nursing leadership is critical to appropriate resource utilization Current efforts and future plans • Pilot/Implement Falls Risk Assessment/Risk of Injury tool • Develop and Implement Elopement Prevention Guideline • Med/Surg Tech (PSA) Cognitive Coaching/Therapeutic Communication Training • Improve the plan of care for acute brain injured patients in the intermediate care setting

Thank you!