Optimizing Candidate Experience A Compelling Business Necessity DefinitionChallenge

Optimizing Candidate Experience A Compelling Business Necessity

Definition/Challenge Candidate Experience… - …is the individual and collective perception of every one who has expressed an interest in joining an organization about how they have been treated during the recruitment process. - Outcomes are what make candidate experience a compelling business necessity… the measurable attitudes and subsequent behavior of individuals and the impact they have on the performance of the function as well as the company. 2011 - 2018 http: //www. thetalentboard. org 2

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80% of your candidates’ experience… (and the rating they will give you) … 5 practices 5

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Source: Career. Xroads Candidate Experience monograph, March, 2011

Accountable (Measure and reward) Fairness (Influence Perception) Closure (Respond) Expectations (Set & Deliver) Accountable (Measure & Reward) Listen (Demonstrate) Fairness (Influence Perception) Closure (Employer Response) 8

#1 MAP YOUR CANDIDATE’S TOUCHPOINTS SELECTED Employee Disposition ENGAGED CAPABLE/ QUALIFIED CANDIDATE Disposition COMPETITIVE CANDIDATE Dispos ition PROSPECT Disposition AWARE PROSPECT Disposi tion INTEREST ED Candidate Journey a roadmap 9

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SERVING ALL STAKEHOLDERS INCLUDING THE CANDIDATE WILL BECOME TA’s PRIMARY ROLE. Technology is NOT a solution. It enables and scales YOUR solutions. RELATIONSHIPS ARE BUILT ON GOOD DECISIONS MADE BY BOTH PARTIES

#2 WALK IN YOUR CANDIDATE’S SHOES 14

#3 ACT Expectations (Set & Deliver) Listen (Demonstrate you have) Accountable (Measure & Reward) Fairness (Influence Perception) Closure (Employer Response) 15

#4 BALANCE STAKEHOLDER NEEDS 16

#5 CHOOSE 17

Good Hunting! Thank you