Ops B Evolution and Upgrade Agenda Todays Operations

Ops. B Evolution and Upgrade

Agenda Today’s Operations Bridge Evolve Operations Bridge Upgrade Options

Operations Bridge Automated monitoring and remediation for applications and infrastructure across cloud, container, and traditional environment Customizable Dashboards and Reporting Automated Hybrid IT Discovery & Monitoring Actionable real-time insights, align IT to business objectives Across physical, virtualized, public & private cloud estates Artificial Intelligence for IT Operations 50+ patents built on Vertica, improve RCA by 70% AIOps Consolidated Performance & Event Mgmt. All data types from 200+ domains, 90% event reduction Artificial Intelligence for IT Operations Automated Remediation and Chat. Ops 8 K+ OOTB workflows, Chatbots, improve MTTR by 60% Application Health and UX Mgmt. Data insight to understand health of any app, any platform Innovations to drive AI Ops across the Ops Bridge & ITOM portfolio 3

Single hop upgrade to get current & flash free Maintain user experience and thus protect customers staffing investment Flash removal is an industry wide event • Adobe announced Flash EOL on July 25, 2017 • Apple, Google, Microsoft and Mozilla plan to remove ability to run Adobe Flash in their browsers after Jan 1, 2021 Products that used flash in Ops. B • OBM /OMi • APM • CO Products that did not use Flash: • Site. Scope • OM • OBR, BVD and OBA 4 Single Hop upgrades Advantages OBM 2020. 10 and APM 9. 51 • Get current with Ops Bridge & start to leverage innovations Event Analytics, Dashboards, Cloud, Compliance, … 1 OBM 2020. 05 Operations GUI (Optional) Simple Single HOP • • • Cloud Content Streaming Agent Closed & open events combined CICD ready APIs Auto AI Event Correlation Assisted • Take advantage of the assisted upgrade package No Impact • Stay current with simplified upgrade process PS Package Min downtime OBM 10. 12 & APM 9. 3 or newer • Get future safe by removing need for flash from your operators and administrators

OBM upgrades are straight forward § Investment done to reduce effort of upgrades § § Changes of OBM focused on GUI, keeping CMDB version & backend on 2019. 11 status § Focus on changing only OBM version in the customer environment § § 5 prereq. validation, silent upgrades, avoid service restarts, … supporting same support matrix as OBM 10. 12 as much as possible Recent upgrades at large customers have shown good execution A large US retailer 21 OBM servers in 7 environments, with 75 k agents, upgraded to 2018. 11 in 2 weeks Service provider in Germany Upgraded the OBM instance to 2018. 11 in production within 1 month in spring 2019 Large telco in Spain Upgraded to 2019. 05 within 3 month with planning & testing incl. on the flight change from OBM 2018. 11 to 2019. 05. Follow on upgrade on other systems took 1 month

Call us today for assistance Does your customer need help to upgrade to the latest & greatest version? § PS packages are available to assist customers in upgrade program § § § In case of an open transaction with the customer, the upgrade services costs (remote or on-site) could be discounted To understand exact conditions, please contact Ops. BEvolution@microfocus. com Sales Advice Quickly notify Product Management team if upgrades become a deal blocker Be involved in customer upgrade discussions 6 Internal slide only

Assets available on the Sales portal § Single place on Sales portal with additional assets <Link from Wes> § Additional information about the program will be published there (i. e. FAQ) § In case of questions please contact Ops. BEvolution@microfocus. com Calling Script 7 Drawer Statements Internal slide only Customer Presentation

Evolution Programs are aligned with FY 2020 GTM Objectives INSTALLED BASE SALES MODEL Systematic Path to Revenue 5. New Logo Selling 4. Cross-Sell Across PGs 8 3. Cross-Sell Within PG Potential Portfolio X-sell opportunities 2. Sell More Capacity into the Base Upsell Ops. B/NOM with new capacity through big deals (ELA’s) 1. Protect the Foundation…Ensure the Renewal Retain our existing Ops. B/NOM accounts through continuous renewal Internal slide only

Backup

Released version Ops. Bridge classic deployment upgrade paths Upgrade OBM; APM – Single-hop or double-hop Upgrade Operation Bridge Manager (OBM) Application Performance Manager (APM) Operations Bridge Manager (OBM) – Flash free APM 9. 51 (Nov 2019) 2 H FY 20 Administrative GUI In place Zero Downtime 1 H FY 20 Operations Bridge Manager (OBM) – Flash free Operational GUI 1 OBM/OMi 10. 12/ OBM 10. 63/ OBM 2018. 05, 2018. 11/ OBM 2019. 05, 2019. 11 10 2 2 1 1 APM 9. 3 1 BSM 9. 25/ BSM 9. 26 APM 9. 3/9. 4/9. 5 Note: All base versions with latest IP/Patch at the time of upgrade

Proposed Upgrade paths – some considerations § Zero downtime upgrade is applicable for OBM deployment in a high availability setup § Expect for older versions to have a side by side upgrade § § This allows customer to upgrade OS or DB as part of the move § Refer to the latest support matrix of OBM for supported OS, DB and other components versions - https: //softwaresupport. softwaregrp. com/doc/KM 323488 Customers may have to upgrade to an integrated product already now § 11 Please refer to the recommended integration version matrix on the next slide

Ops. Bridge 2020. 05 Integration Version Matrix Integrated Product Lowest supported version Recommended minimum version Site. Scope 11. 41 2019. 11 APM* 9. 51 NNMi/NOM* 10. 21 2019. 05 Ops Agent 11. 15@ 12. 12 OBR OBA OML SM UCMDB* Ops. Cx OO CO* 10. 4 3. 04 9. 22@ 9. 61 10. 33 10. 01 10. 7 3. 04 10. 4 3. 04 9. 22@ 9. 63 2019. 11 2019. 05 2019. 07 3. 04 *please refer to the respective product statement for more details @ available only with extended support plus 12