Operations Update Transportation Professionals Advisory Committee Meeting May

Performance Report Card Performance Indicator Standard Apr 2017* FY 17 > 91% 92. 3%

Antelope Valley Region Performance Indicator On Time Performance Late 4 Average Hold Time Calls

Eastern Region Performance Indicator On Time Performance Late 4 Average Hold Time Calls On

Northern Region Performance Indicator On Time Performance Late 4 Average Hold Time Calls On

Santa Clarita Region Performance Indicator On Time Performance Late 4 Average Hold Time Calls

Southern Region Performance Indicator On Time Performance Late 4 Average Hold Time Calls On

West Central Region Performance Indicator On Time Performance Late 4 Average Hold Time Calls

Highlights April highlights: > Access staff continues to provide Where’s My Ride (WMR) presentations

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Operations Update Transportation Professionals Advisory Committee Meeting May 11, 2017

Performance Report Card Performance Indicator Standard Apr 2017* FY 17 > 91% 92. 3% 91. 4% < 0. 10% 0. 07% 0. 10% < 120 sec 80 84 Calls On Hold Over 5 Min < 5% 5. 1% 4. 5% *Preventable Collisions Per 100, 000 Miles < 0. 50 0. 67 0. 60 On Time Performance Late 4 Average Hold Time *April 2017 data is not final

Antelope Valley Region Performance Indicator On Time Performance Late 4 Average Hold Time Calls On Hold Over 5 Min Standard Apr 2017 FY 17 > 91% 91. 0% 92. 1% < 0. 10% 0. 00% < 120 sec 117 103 < 5% 4. 4% 2. 7%

Eastern Region Performance Indicator On Time Performance Late 4 Average Hold Time Calls On Hold Over 5 Min Standard Apr 2017 FY 17 > 91% 92. 5% 91. 9% < 0. 10% 0. 13% 0. 10% < 120 sec 74 60 < 5% 6. 4% 4. 4%

Northern Region Performance Indicator On Time Performance Late 4 Average Hold Time Calls On Hold Over 5 Min Standard Apr 2017 FY 17 > 91% 92. 8% 92. 0% < 0. 10% 0. 08% < 120 sec 85 95 < 5% 4. 1% 3. 2%

Santa Clarita Region Performance Indicator On Time Performance Late 4 Average Hold Time Calls On Hold Over 5 Min Standard Apr 2017 FY 17 > 91% 96. 3% < 0. 10% 0. 03% < 120 sec 35 37 < 5% 1. 0% 1. 2%

Southern Region Performance Indicator On Time Performance Late 4 Average Hold Time Calls On Hold Over 5 Min Standard Apr 2017 FY 17 > 91% 91. 8% 90. 4% < 0. 10% 0. 03% 0. 12% < 120 sec 85 111 < 5% 4. 5% 5. 5%

West Central Region Performance Indicator On Time Performance Late 4 Average Hold Time Calls On Hold Over 5 Min Standard Apr 2017 FY 17 > 91% 92. 4% 91. 2% < 0. 10% 0. 12% 0. 09% < 120 sec 73 60 < 5% 6. 2% 4. 5%

Highlights April highlights: > Access staff continues to provide Where’s My Ride (WMR) presentations to ADHCs > 16 riders are participating in the Callout Text pilot program in the Northern region > Staff assisted the Guide Dogs of America facility in Sylmar with evaluating their new location > New phase 3 stand signs posted at Nelson Adult School in La Puente > Monitored the Disability Athletics Fair at Mt. Sac College > 254 drivers earned safe driving awards, 3 drivers reached 325, 000 safe miles