Operations Update Community Advisory Committee December 11 2018
Operations Update Community Advisory Committee December 11, 2018
Performance Report Card Completed Vehicle Trips Completed Passenger Trips Reservation Calls Answered ETA Calls Answered WMR ETAs Provided Oct-18 313, 329 402, 893 281, 988 56, 873 188, 672 FY 19 1, 189, 868 1, 544, 239 1, 068, 523 201, 402 419, 110
Performance Report Card Key Performance Indicator On Time Performance Excessively Late Trips Excessively Long Trips Missed Trips Denials Access to Work On Time Performance Average Hold Time (Reservations) Calls On Hold > 5 Min (ETA) Complaints Per 1, 000 Trips Preventable Incidents Preventable Collisions Miles Between Road Calls Standard ≥ 91% ≤ 0. 10% ≤ 5% ≤ 0. 75% ≤ 0 ≥ 94% ≤ 120 ≤ 5% ≤ 10% ≤ 4. 0 ≤ 0. 25 ≤ 0. 50 ≥ 25, 000 Oct-18 91. 8% 0. 04% 5. 1% 0. 65% 0 94. 5% 103 5. 9% 6. 6% 4. 7 0. 31 0. 64 53, 605 FY 19 92. 4% 0. 06% 4. 4% 0. 65% 1 95. 5% 91 5. 8% 8. 5% 4. 0 0. 28 0. 82 39, 695
October Highlights > Phase One of Online Reservations & Cancellations implemented o Eastern and West/Central Regions > Access staff attended Q’Straint Training in Florida > Access monitored trips to several special events: o Disability Pride Parade & Festival (Oct. 7) o 15 th Annual Wheelchair Wash & Health Festival in East LA (Oct. 14) o Older Adult Transportation Expo at Cathedral of Our Lady of the Angels (Oct. 26) in Los Angeles.
November Highlights • Free rides to the polls were provided to our riders for voting • Great California Shakeout tabletop exercise was held in November • Access activated its Emergency Operations Center during the Woolsey Fire, monitored conditions over 10 days on behalf of our riders and contractors
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