Operations Management Managing Quality Chapter 6 Power Point

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Operations Management Managing Quality Chapter 6 Power. Point presentation to accompany Heizer/Render – Principles

Operations Management Managing Quality Chapter 6 Power. Point presentation to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 6 -1 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Outline ¨ GLOBAL COMPANY PROFILE: MOTOROLA ¨ QUALITY AND STRATEGY ¨ DEFINING QUALITY Implications

Outline ¨ GLOBAL COMPANY PROFILE: MOTOROLA ¨ QUALITY AND STRATEGY ¨ DEFINING QUALITY Implications of Quality ¨ Malcolm Baldrige National Quality Award ¨ Cost of Quality (COQ) ¨ ¨ INTERNATIONAL QUALITY STANDARDS ¨ ISO 9000 ¨ ISO 14000 Power. Point presentation to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 6 -2 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Outline - Continued ¨ TOTAL QUALITY MANAGEMENT ¨ Continuous Improvement ¨ Employee Empowerment ¨

Outline - Continued ¨ TOTAL QUALITY MANAGEMENT ¨ Continuous Improvement ¨ Employee Empowerment ¨ Benchmarking ¨ Just-in-Time (JIT) ¨ Taguchi Concepts ¨ Knowledge of TQM Tools Power. Point presentation to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 6 -3 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Outline - Continued ¨ TOOLS OF TQM ¨ Check sheets ¨ Scatter Diagrams ¨

Outline - Continued ¨ TOOLS OF TQM ¨ Check sheets ¨ Scatter Diagrams ¨ Cause-and-Effect Diagram ¨ Pareto Charts ¨ Flow Charts ¨ Histograms ¨ Statistical Process Control (SPC) Power. Point presentation to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 6 -4 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Outline - Continued ¨ THE ROLE OF INSPECTION ¨ When and Where to Inspect

Outline - Continued ¨ THE ROLE OF INSPECTION ¨ When and Where to Inspect ¨ Source Inspection ¨ Service Industry Inspection ¨ Inspection of Attributes vs Variables ¨ TQM IN SERVICES Power. Point presentation to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 6 -5 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Learning Objectives When you complete this chapter, you should be able to: Identify or

Learning Objectives When you complete this chapter, you should be able to: Identify or Define: ¨ Quality ¨ Malcolm Baldrige National Quality Award ¨ ISO International Quality Standards ¨ Demings, Juran, and Crosby ¨ Taguchi Concepts Power. Point presentation to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 6 -6 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Learning Objectives continued When you complete this chapter, you should be able to :

Learning Objectives continued When you complete this chapter, you should be able to : Explain: ¨ Why quality is important ¨ Total Quality Management (TQM) ¨ Pareto charts ¨ Process charts ¨ Quality robust products ¨ Inspection Power. Point presentation to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 6 -7 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

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Operations Management Chapter 6 Managing Quality Power PointOperations Management Chapter 6 Managing Quality Power Point
Operations Management Chapter 6 Managing Quality Power PointOperations Management Chapter 6 Managing Quality Power Point
Operations Management Chapter 6 Managing Quality Power PointOperations Management Chapter 6 Managing Quality Power Point
Operations Management Managing Quality Chapter 6 Power PointOperations Management Managing Quality Chapter 6 Power Point
Operations Management Managing Quality Chapter 6 Power PointOperations Management Managing Quality Chapter 6 Power Point