Operations Management Introduction to Operations Management Chapter 1

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Operations Management Introduction to Operations Management Chapter 1 Transparency Masters to accompany Heizer/Render –

Operations Management Introduction to Operations Management Chapter 1 Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 1 -1 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Outline ¨ PROFILE: HARD ROCK CAFE ¨ WHAT IS OPERATIONS MANAGEMENT? ¨ ORGANIZING TO

Outline ¨ PROFILE: HARD ROCK CAFE ¨ WHAT IS OPERATIONS MANAGEMENT? ¨ ORGANIZING TO PRODUCE GOODS AND SERVICES ¨ WHY STUDY OM? ¨ WHAT OPERATIONS MANAGERS DO ¨ How This Book Is Organized 1 -2 ¨ WHERE ARE THE OM JOBS? Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Outline - Continued ¨ THE HERITAGE OF OPERATIONS MANAGEMENT ¨ OPERATIONS IN THE SERVICE

Outline - Continued ¨ THE HERITAGE OF OPERATIONS MANAGEMENT ¨ OPERATIONS IN THE SERVICE SECTOR ¨ Differences between Goods and Services ¨ Growth of Services ¨ Service Pay ¨ EXCITING NEW TRENDS IN OPERATIONS MANAGEMENT Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 1 -3 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Outline - Continued ¨ THE PRODUCTIVITY CHALLENGE ¨ Productivity Measurement ¨ Productivity Variables ¨

Outline - Continued ¨ THE PRODUCTIVITY CHALLENGE ¨ Productivity Measurement ¨ Productivity Variables ¨ Productivity and the Service Sector ¨ THE CHALLENGE OF SOCIAL RESPONSIBILITY Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 1 -4 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Learning Objectives When you complete this chapter, you should be able to : Identify

Learning Objectives When you complete this chapter, you should be able to : Identify or Define: ¨ Production and productivity ¨ Operations Management (OM) ¨ What operations managers do ¨ Services Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 1 -5 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Learning Objectives Continued When you complete this chapter, you should be able to :

Learning Objectives Continued When you complete this chapter, you should be able to : Describe or Explain: ¨A brief history of operations management ¨ Career opportunities in operations management ¨ The future of the discipline ¨ Measuring productivity Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5 e, and Operations Management, 7 e 1 -6 © 2004 by Prentice Hall, Inc. , Upper Saddle River, N. J. 07458

Introduction to Operations Management What is Operations OperationsIntroduction to Operations Management What is Operations Operations
INTRODUCTION TO OPERATIONS MANAGEMENT OPERATIONS AND OPERATIONS FUNCTIONINTRODUCTION TO OPERATIONS MANAGEMENT OPERATIONS AND OPERATIONS FUNCTION
Operations Management Chapter 1 Introduction to Operations ManagementOperations Management Chapter 1 Introduction to Operations Management
Operations Topic 1 Introduction to Operations Operations refersOperations Topic 1 Introduction to Operations Operations refers
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