Operations Guide IBM Systems Lab Services Storage Implementation

Operations Guide: IBM Systems Lab Services Storage Implementation Services (SIS) for selected Storwize, SVC (IBM Spectrum Virtualize), Flash. Systems, and Spectrum Scale deals No charge, complimentary implementation services to support sellers IBM and Business Partner Internal Use Only 1 © 2015 IBM Corporation Title of presentation goes here

Storage Implementation Services Program Process IBM Business Partner Action: 2 q View all terms and conditions of the Business Partner announcement letter prior to submitting a Lab Services request. q The following document includes: § Eligible products and services § Nomination form § Geo contacts © 2015 IBM Corporation

Eligible Products criteria and IBM Systems Lab Services scope: Type of product Storwize Criteria G 2 Storwize V 7000/V 7000 U Deals > US$125 K net revenue & competitive customers and white spaces Spectrum Virtualize / SVC net revenue between US$100 k and US$250 k & competitive customers and white spaces Flash. System Lab Services Delivery Scope Up to 40 hours SVC net revenue above US$250 K & competitive customers and white spaces Up to 80 hours Flash. System V 9000 Tier 1 Guarantee 228+ TB solutions up to 556 TB Up to 40 hours Flash. System V 9000 Tier 1 Guarantee 556+ TB solutions Up to 80 hours Spectrum Scale Deals > $100 K net revenue Up to 40 hours Spectrum Scale General Parallel File System and Elastic Storage Server (GPFS and ESS) White space is defined as a End User customer who does not have any of the specific products being proposed currently installed anywhere in their Enterprise. A competitive opportunity is to replace non-IBM competitive machines with IBM and Business Partner Internal Use Only 3 © 2015 IBM Corporation

Eligible Products criteria and IBM Systems Lab Services scope: Type of product Sales Play – Flash Early Adopter Play Criteria Up to three (3) days of Replacement of one (1) Flash. System 820 with one (1) on-site Flash. System 900 replacement services Replacement of one (1) Flash. System 820 with (1) Flash. System V 9000 system. IBM and Business Partner Internal Use Only 4 © 2015 IBM Corporation Lab Services Delivery Scope Up to five (5) days of on-site Flash. System V 9000 replacement services

Products in scope (with offerings) Type of product Storwize Criteria G 2 Storwize V 7000/V 7000 U Deals > $125 K net revenue Lab Services Delivery Scope Up to 40 hours Offering Options • • • Spectrum Virtualize / SVC net revenue between US$100 k and US$250 k Up to 40 hours • • SVC net revenue above US$250 K 5 © 2015 IBM Corporation Up to 80 hours Clustered V 7000 Storage Design and Validation Storage External Virtualization Design and Validation for one External Storage Array IP Replication: Design and Bandwidth Estimation for 2 Hosts Storage based Data Migration to Storwize V 7000 for two Hosts (5 TB each) Storwize V 7000 Gen 2 Storage Design and Implementation Custom services up to 40 hours Basic SVC Health Check Real-time Compression- Technology Adoption Workshop and Comprestimator Analysis of 10 Hosts SVC based Data Migration for two Hosts Storage Replication: Design and Bandwidth Estimation for two Hosts • SVC Health Check with Performance Analysis of 5 Hosts • SVC Design and Implementation with virtualization of one External Storage Array • SVC based Data Migration for 5 Hosts (5 TB each) IBM and Business Partner Internal Use Only

Lab Services Delivery Products in scope (with offerings) Type of product Criteria Offering Options Scope Flash. System Spectrum Scale General Parallel File System (GPFS) and Elastic Storage Server (ESS) IBM Storage Play Flash Early Adopter Play Flash. System V 9000 Tier 1 Guarantee 228+ TB solutions up to 556 TB Up to 40 hours Flash. System V 9000 Tier 1 Guarantee 556+ TB solutions Up to 80 hours Spectrum Scale Deals > $100 K Up to 40 hours Replacement of one (1) Up to three (3) days of Flash. System 820 with one on-site Flash. System 900 (1) Flash. System 900 replacement services Replacement of one (1) Flash. System 820 with (1) Flash. System V 9000 system. 6 © 2015 IBM Corporation • Flash. System V 9000 (228 to 556 TB) Implementation Services • Flash. System V 9000 (556+ TB) Implementation Services • IBM Spectrum Scale Deployment Quick Start Service • ESS Implementation Services • Flash. System 900 Implementation and Storage Administration Services Up to five (5) days of on-site • Flash. System V 9000 replacement services Scalable Flash. System V 9000 Implementation IBM and Business Partner Internal Use Only

Nomination Form Cut and paste the fields below into an email and send to the contact for your geo on slide 7 -------------------------------------------------------------------------------------------------------------Customer Name: [Customer Name] Local Opportunity Manager (OM) in IBM Systems Lab Services: [Local OM Name] Is this a competitive/whitespace account: [Y/N] Applicable Product(s): [Select one: Flash V 9000, Storwize V 7000, Spectrum Virtualize (SVC), or Spectrum Scale (GPFS)] Note: Flash 900 and Spectrum Scale – ESS is not eligible Product wise revenue Storwize Deal Revenue: [in $k] Spectrum Virtualize (SVC) Deal Revenue: [in $k] Spectrum Scale Deal Revenue: [in $k] Flash. System capacity (V 9000): [Storage Capacity in TB] Flash. System Deal Revenue: [in $k] Sales Opp #: [Sales Opportunity ID] Sales Representative ID: [Sales Rep Name and Email] Projected PO sign date: [dd/mm/yyyy format] Operating System: [Select one: IBM i, AIX, Linux] Eligible IBM Systems Lab Services effort: [in hours] [determined based on the products involved and eligibility criteria met] ------------------------------------------------------------------------------------------------------------- 7 © 2015 IBM Corporation

Systems Hardware Sales Contacts In slideshow mode: Click the contact name below to create an email Region Storwize / Spectrum Virtualize / SVC Flash. System Spectrum Scale NA Storwize John F. Miller SVC Shelly Howrigon John C Oldham John Hamano LA Lucas Azevedo de Almeida Hoffman Francisco Manoel de Oliveira e Silva Marcelo Braunstein AP Akhil Kamat Cher Kion Chai Gilles Tourpe - ANZ Akhil Kamat Cher Kion Chai Anand Subramanian - ASEAN Akhil Kamat Cher Kion Chai Chris Insinger -Korea Akhil Kamat Cher Kion Chai Taeyoung Kim ISA Akhil Kamat Cher Kion Chai Aazam Parvez Japan Kazuhiro Hori Norihisa Takeda Mitsuru Oikawa GCG Yan Long Sun Ray KM Wong Li Yang Zhou EU Rosina Gabriela Teodorescu MEA Senem Marangoz Charbel Antonios Andy Takieddine 8 © 2015 IBM Corporation IBM and Business Partner Internal Use Only

Questions? Contact Patricia A De. Frang - pdefrang@us. ibm. com 9 © 2015 IBM

IBM Spectrum Scale Implementation Services Promotion No charge, complimentary implementation services delivered by IBM Systems Lab Services for new Spectrum Scale customers Eligibility criteria: q Spectrum Scale deals (GPFS and ESS) o Deals with Spectrum Scale revenue above US$100 K* will have up to 40 hours of IBM Systems Lab Services implementation services 11 © 2015 IBM Corporation * Current exchange rate

IBM Flash. Systems Implementation Services Promotion No charge, complimentary implementation services delivered by IBM Systems Lab Services for new V 9000 customers Eligibility criteria: q Flash V 9000 Deals o Flash. Systems V 9000 competitive customers and white spaces, including IBM Storage customers who currently don't have any version of Flash. Systems o Deals with Flash. Systems V 9000 for 228+ TB solution up to 556 TB solutions will have up to 40 hours of IBM Systems Lab Services implementation. o Deals with Flash. Systems V 9000 for 556+ TB solution will have up to 80 hours of IBM Systems Lab Services implementation. 12 © 2015 IBM Corporation

IBM Storwize Family Implementation Services Promotion No charge, complimentary implementation services delivered by IBM Systems Lab Services for new G 2 Storwize V 7000/V 7000 U and SVC customers Eligibility criteria: G 2 Storwize V 7000 and Storwize V 7000 U deals o G 2 Storwize V 7000/V 7000 U competitive customers and white spaces, including IBM Storage customers who currently don't have any version of Storwize V 7000; and o Deals with G 2 Storwize V 7000 U revenue above US$125 K* will have up to 40 hours of IBM Systems Lab Services implementation. q SVC (Spectrum Virtualize) deals and Virtual Storage Center (VSC) deals o SVC competitive customers and white spaces, including IBM Storage customers who currently don't have SVC; and o Deals with SVC revenue between US$100 K* and US$250 K* will have up to 40 hours of IBM Systems Lab Services for SVC implementation; or o Deals with SVC revenue above US$250 K* will have up to 80 hours of IBM Systems Lab Services for SVC implementation. q 13 © 2015 IBM Corporation * Current exchange rate

Storage Sales Play – IBM Flash. System Early Adopter Play No charge, complimentary implementation services delivered by IBM Systems Lab Services for Replacement of Flash. System 820 with Flash. System 900 or V 9000 Eligibility criteria: q 14 Flash. System deals q Replacement of one (1) Flash. System 820 with one (1) Flash. System 900 will have up to three (3) days of on-site Flash. System 900 replacement services. q Replacement of one (1) Flash. System 820 with (1) Flash. System V 9000 system will have up to five (5) days of on-site Flash. System V 9000 replacement services. © 2015 IBM Corporation * Current exchange rate