Operational Readiness StartUp Support Airports Airlines Integrated Airport

Operational Readiness – Start-Up Support Airports & Airlines Integrated Airport Management • Integrated Operational Readiness IOR & • © Trans. Care Integrated Operational Optimization - IOO In cooperation with our Partner and TAACS

IOR & IOO for Airports In cooperation with our Partner and TAACS IOR and IOO: tool for large scale International Airports to guarantee success. The Integrated Airport Functions approach ensures: © Trans. Care Page 2

IOR & IOO for Airports In cooperation with our Partner and TAACS That operational functions and interfaces are integrated and optimized. Results from past projects: • timely inauguration, • efficient operation from day one, • higher quality and service level standard, • higher user acceptance, • higher ROI after start of operation and after optimization process. © Trans. Care Page 3

IOR & IOO for Airports In cooperation with our Partner • Time versus quality and budget limitations • Operational Issues versus manufacturing constraints and system implementation Be prepared…. . © Trans. Care Page 4 and TAACS

IOR & IOO for Airports In cooperation with our Partner and TAACS Developer‘s & Operators‘ Conflicting Objectives Operator‘s Tasks Efficient Operations & Efficient Resource Allocation Attract Clients & Customers © Trans. Care Page 5 Operator‘s Objectives Developer‘s Tasks Developer‘s Objectives = Return on Investment Maintain Budget = = High Quality Standards Minimum Quality & Time Schedule = Design & Build to Specifications Avoid Changes / Variations

IOR & IOO for Airports In cooperation with our Partner and TAACS • Target: Pragmatic, structured and transparent integration of all activities until Start of operation or optimized current Airport OPS is accomplished. • Prerequisite: Overview on all Airport components and functions, planning, design, schedules, costs, outsourcing concept, interfaces and operational concept. • Steps: assessment, evaluation, interface clarification, integration of entities, function implementation, fine tuning of functions, trial operation, start of operation / operate enhanced operation © Trans. Care Page 6

IOR & IOO for Airports In cooperation with our Partners for Integration: Airside & ATC Operations © Trans. Care Page 7 Security TSA CIQ Airport Operator Facility / System development Landside Access Investors Relations Airlines / Handlers Concessionaires and TAACS

IOR & IOO for Airports In cooperation with our Partner and TAACS Implementation Methodology of IOR / IOO Organization IOR Coord. QAirport Authority AIRPORT ACCESS PAX / CREW HANDLING BAGGAGE HANDLING AIRCRAFT HANDLING QAirline & Handlers QGovernment Authorities INTERFACE QConcessio- Client & Third parties IOR Exec. naires AIRPORT ACCESS PAX / CREW HANDLING BAGGAGE HANDLING AIRCRAFT HANDLING QSecurity & Safety QO&M Systems IOR & IOO Implementation Trial Operations Relocation (IOR) Post-Opening / Operation Support © Trans. Care Page 8

IOR & IOO for Airports Operational Development Phases Facilities T Transfer/ Trials $ Finance © Trans. Care Page 9 Relocation F Commercial Concepts Interaction Operations Concepts = I Process Management HR Planning Concepts H Master planning, Functional Planning Systems Ops. Commissioning / Trial Operation S Human Resources Development In cooperation with our Partner Operations Support & Optimization and TAACS

IOR & IOO for Airports In cooperation with our Partner Samples of neglected work packages: » Implementation of new procedures, online access, the 5 W’s not implemented & trained » » » » Operational suitable signage Changes in space requirements Security concept / adaptation of flows Training concept and required time & systems for training IT & Baggage integration testing prior Trial operations Late integration of Airline, Handler, third parties and Gov. Bodies Lack integration of operational activities in Facility and System time schedule Baggage transport procedures, © Trans. Care Page 10 and TAACS

IOR & IOO for Airports In cooperation with our Partner and TAACS Samples of neglected work packages II : Incheon Intern. Airport, S. -Korea: Task: Development of Interaction, Human Resources & optimization of Functions in relation to Facilities and Systems for Airport opening and future operation. Interaction, Human Resources, Trials to be developed and integrated Facilities and Systems being developed © Trans. Care Page 11 Total Functions - SHIFT of IIAC to be completed for Start of Operation

IOR & IOO for Airports In cooperation with our Partner Optimization Principles Implement New Systems Reduce Costs Co-ordinate Activities Manage Quality Process 1 Process 4 Process 2 Qualify Human Resources © Trans. Care Page 12 Process 3 Reduce Interfaces Improved Performance ! Increase Flexibility and TAACS

IOR & IOO for Airports In cooperation with our Partner IOR and IOO Tools and Methods: Proven tools utilized in IOR Programs to enhance operational Value • Development of IOR / IOO Manual • Standard Functional Catalogue (St. FC) • Specific Functional Catalogue (SFC) • Functional Integration Plan (FIP) • Individual Time Schedules (ITS) • Operational Readiness Progress Measurement (ORPM) • Outstanding Issues List (OIL) • Reporting operational shortcomings as monitored during Trials • Analysis tool for functional performance of Trials • Risk Management Analysis • Database © Trans. Care Page 13 and TAACS

IOR & IOO for Airports In cooperation with our Partner IOR and IOO Components: Further methods used to implement and integrate the Project: • Structured Interviews with all concerned parties • Implementation of OREX Organisation • Communication structure • Interface Meetings resulting from OIL List Issues • Site Visits, Progress Measurement • Development & alignment of Trial Scenarios • Execution of Trial Scenarios • Contingency Flow Charts (trial / procedure related) • Facilities / Systems Matrix • Training / Procedure concept and implementation • Relocation concept and execution © Trans. Care Page 14 and TAACS

IOR / IOO for Airports In cooperation with our Partner and TAACS Operational Organization Data Concept: Questionnaire Standard Functional Catalogue Specific Functional Catalogue Functional Integration Plan (FIP) Risk Management Operational Readiness Progress Measurement (ORPM) Individual Time Schedules (ITS) Database Outstanding Issues List (OIL) Functional Performance Report of Trials Operational Concept IOR Organization Questionnaire Influence on Airport Opening Date (AOD) Foreseeable Inconveniences Contingency Plans Ongoing Rectifications Trial Results © Trans. Care Page 15 Operational Shortcomings Execution of Trial Scenarios Development of Trial Scenarios Transparent Reporting

IOR & IOO for Airports Core Processes - Breakdown Core Processes Main Functions Airport Access 2. Pax&Crew Handling 1. Road/Rail Access 3. Baggage Handling 2. Pax Control, 4. Cargo & Mail Information, Handling Pax Services etc. Aircraft Handling 6. Aircraft Control 7. Administration & Management 8. Facilities & System Management 9. Airport Security 10. Commercial Optimization & Customer Services 11. Environmental Integration © Trans. Care Page 16 Sub Functions Components For example: 1. 5. In cooperation with our Partner 3. Departure/Arrival/ Transfer Bags 4. Export/Import Services, Quarantine In excess of 600 Sub-Functions to be addressed to implement F Facilities I Interaction S Systems H Human Resources etc. 5. Ground Handling, 6. Nav. Aids, Visual Aids, Airspace Movement and so on……. . . and TAACS

IOR & IOO for Airports • In cooperation with our Partner Samples of Tools and Methods: » » » » » Outstanding Issue List (PM Method) Check list / Questionaire for Functions, Functions catalog Functional Integration Plan (FIP) Job description for OREX Operational Time Schedule – Terminal Airside Security Trial Scenario / Trial Check List Operational Readiness Progress Measurement (ORPM) Training Matrix © Trans. Care Page 17 and TAACS

IOR & IOO for Airports In cooperation with our Partner and TAACS Processes at Airports Visitors Pax F Carg o Land Transpor t Q Organization acilities I Baggage Q Administration & Management Landside Q Commercial Optimization nteraction S Terminal Q Customer Services ystems H Samples of overlapping Functions Airside uman Resources Pax © Trans. Care Page 18 Q Safety & Security Baggage Carg o Air Transpor t Q Facilities & Systems Operations & Maintenance Q Environmental Integration

IOR & IOO for Airports In cooperation with our Partner and TAACS Phases of Implementation PM IOR IOO Invest Part > 60% Introduce = 50% < 20% Proceeding Project Content Assess Organize Project Set-up Execute “Shift” - Programme Integrate Trials / Operation < 40% = 50% > 80% Operation Part PM © Trans. Care Page 19 IOR PM

IOR & IOO for Airports In cooperation with our Partner and TAACS Development of complete trial operations out of the operational procedures and their components Applied to approx. 600 Operational Procedures Operative Procedure - Check in - Components: F I S H Buildings / Equipment Interaction Operations Systems Personnel Basic Operative Procedure -Gate closure -system - F I Operative Systems S Equipment H Personnel Provision Function of all O. S. Fall Back Plan Equipment Furnishings Training Instructions Trial operation of all components and necessary operational systems for the single operational procedure -Check in- Provision (free of dust) Provision Function of all O. S. Fall Back Plan Equipment Furnishings Training Instructions Trial operation of all components and necessary operational systems for the single operational procedure -Gate Closure System- Trial operation of all components and necessary operational systems for the single operational procedure from Check-in to -Gate Closure System- Topography Deadline for Functional Readiness of all Components Duration of Functional Planning © Trans. Care Page 20 Integrated Provision (free of dust) Topography Rooms / Finish Advanced Duration of Trial Ops until Inauguration of Airport Complete Trial operations of operational procedures and operational systems

IOR & IOO for Airports Development of Trial Scenarios Execution of Trial Scenarios In cooperation with our Partner Trial Operation Methodology Identification of Operational Shortfalls QInfluence on Airport Outstanding Issues List (OIL) Opening Date (AOD) QExpected Inconveniences QContingency Plans QOngoing Rectifications QManagement Reporting Critical Management Decisions © Trans. Care Page 21 Trial Results Functional Performance Report of Trials and TAACS

IOR & IOO for Airports In cooperation with our Partner Our Objective IO R IO & O Smooth Airport Operations from day one onwards Airport Operator Airport Shareholders Main Carrier Other Airlines Executive Govt. Bodies Deve-lopment Realization © Trans. Care Page 22 Concession Legisl. Govt. Bodies and TAACS

Project management for Airports & other Projects In cooperation with our Partner Step 1 Project Development “Hardware“ Facilities / Equipment and TAACS Operations. System “Environment“ Integration “Software“ Organization Human Resources Development Phases Conception Risk Assessment Feasibility Study Master-/ Biz- Planning Implementation Start - up Commissioning Relocation* © Trans. Care Page 23

Project management for Airports & other Projects In cooperation with our Partner Step 2 Start up Project “Hardware“ Facilities / Equipment and TAACS Operations. System “Environment“ Integration “Software“ Organization Human Resources Start – up Processes Access Operations Administration Safety Security Production-Support Publicity Facility Management © Trans. Care Page 24

Project management for Airports & other Projects In cooperation with our Partner Step 3 Operations “Hardware“ Facilities / Equipment and TAACS Operations. System “Environment“ Integration “Software“ Organization Human Resources Operations. Processes Access Operations Administration Safety Security Support Publicity Facility Management © Trans. Care Page 25

Trans. Care’s & Cooperation Partner Locations In cooperation with our Partner Trans. Care Russia/CIS Trans. Care Western Europe Voorschoten Moscow London Wiesbaden Geneva Frankfurt Los Angeles Atlanta Dubai Mexico City Nairobi Trans. Care South America and TAACS Sao Paulo In Cooperation with our Partner Beijing New Delhi Tokyo Frankfurt Airport Cargo City South/Bldg. 664 c 60549 Frankfurt fon: + 49 69 70792037 fax: + 49 69 70792038 Singapore Johannesburg Sydney ISO 9001: 2000 © Trans. Care Page 26 Trans. Care India