Operational Data Store Analysis Solution 2 XViewer OPERATIONAL

Operational Data Store & Analysis Solution

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X-Viewer OPERATIONAL DATA STORE & ANALYSIS SOLUTION Gain Competitive Advantage by leveraging the power of your Data Nowadays, resulting from the increasingly environment’s complexity and demanding time-to-market deployments, Organizations are facing significant challenges to have in place effective monitoring solutions over their operations, platforms and end-to-end business processes. Technology operations are often perceived as a burden to the organizations. Have lean and effectively controlled operations is a must to maximize the value delivered to the business. X-VIEWER delivers the power of an Operational Data Store that overcomes traditional monitoring limitations. By seamlessly integrating Data Sources from across Your Organization, X-VIEWER significantly reduces the effort required to identify and prevent rising issues. 3

X-Viewer OPERATIONAL DATA STORE & ANALYSIS SOLUTION Where X-VIEWER fits in your Organization? With Crossjoin Operational Business Intelligence Solution - XViewer versatility and features configuration, its possible to respect all the norms and integration with the system’s architectures, adopting the best practices of the software engineering industry, to deliver a final product that upholds the best quality possible. X-VIEWER is meant to tackle all operational monitoring requirements related to: Technology Platforms KPIs and SLAs measurements; Data analysis assistance with alert mechanisms based on target KPIs / SLAs or deviations from abnormal patterns; Performance and tuning enabler. Business Process By consolidating all Business and Operational Enterprise Events and Data, X-VIEWER delivers a powerful operational data store as the foundation to enable an integrated view over the way critical business processes are performing in the organization. 4

X-Viewer OPERATIONAL DATA STORE & ANALYSIS SOLUTION Why X-VIEWER Open and Centralized Framework Enable Organizations to have consolidated views about their operations and platforms without the need to deep dive inside huge amounts of data. - Reducing costs & Time-to-resolution - Automating the Operations Flexible Architecture Enables to tackle all types of challenges, from specific tactical measurements until end-toend monitoring of complex busines processes. - Active monitoring to maximize mission critical platforms availability - Efficiently manage installed capacity and forecast business growth - Keeping SLAs under control Unified User Experience Allows smoothly deployments with no hidden burdens to organizations. - Single operation console, flexible data analysis - No manual operations regarding data collection and processing 5

X-Viewer OPERATIONAL DATA STORE & ANALYSIS SOLUTION X-VIEWER Benefits • Measure virtually all kinds of events. • Provide a constantly up-to-date meaningful view about • • • how critical business processes are performing. Provide flexible analysis on these metrics (drill-down, correlation and pivoting capabilities). Provide fully customizable Executive and Operational Dashboards. Pinpoint problems. Even when root cause is not easily traceable, data correlation will identify it. This will shift the focus from the problem to the solution. Keep track of platform availability by creating a baseline that allows changes in trends to be easily identified and correlated with a Root Cause. Raise alarms and/or escalate problems and incidents to 3 rd party monitoring and ticketing tools. With trend analysis capabilities, based on historical data is possible to anticipate resources shortage. Provide extensive and integrated reports over the platforms and business processes being monitored. 6

X-Viewer OPERATIONAL DATA STORE & ANALYSIS SOLUTION X-VIEWER Architecture X-VIEWER three layer architecture delivers the ability to seamlessly integrate multiple and distinct data sources whilst providing a unified user experience. Data Extraction Layer X-VIEWER data collection is an agent based process where agents are designed to be deployed close to data sources with negligible impact in the platforms. Agent’s high configurability also allows data to be collect from distinct data sources effortlessly. Agent’s main features are: • • Lightweight, low footprint & Highly configurable. Secured Communications. Standalone execution – regardless of Engine availability. Several types of Agents available, either configurable or ready-to-use (CRM - Siebel Object Managers, Siebel Gateway; BSS – Kenan Comverse One; Oracle Suite - AIA, BRM, Oracle DBMS (Stats. Pack, AWR); OSs – UNIX, Linux, Open VMS…) Data Transformation Layer X-VIEWER implements a centralized processing engine where events canonical model allow a flexible data aggregation and correlation assuring that data is meaningful for an effective operations and platforms monitoring. Data Presentation Layer X-VIEWER user interface was designed to deliver flexibility with simplicity, allowing an effortless feature-rich data manipulation and visualization. Near Real-time Metric correlation and aggregation. • Events canonical model makes integration from multiple sources easy. • Extensible Alarms using java plugins. • High level of configurability allows short time-tomarket implementations. • • Configurable Dashboards Metric Analysis / Drilldown / Flexible Pivoting Engine Alarm Management with exporting features Pluggable View Panels & Profile Based Access Control X-VIEWER open architecture also enables the integration with already existing 3 rd party tools. X-VIEWER’s Services Platform is a Service Oriented component, designed using web services technology, prepared to deliver X-VIEWER’s functionalities to any monitoring consoles. 7

X-Viewer OPERATIONAL DATA STORE & ANALYSIS SOLUTION X-VIEWER Your Systems at your Hands Control the Quality of your Operations (Qo. S - Quality of Service) 8

X-Viewer OPERATIONAL DATA STORE & ANALYSIS SOLUTION X-VIEWER Root Cause Analysis Take the right/assertive actions, when under crisis 9

X-Viewer OPERATIONAL DATA STORE & ANALYSIS SOLUTION X-VIEWER Root Cause Analysis Take the right/assertive actions, when under crisis 10

X-Viewer OPERATIONAL DATA STORE & ANALYSIS SOLUTION X-VIEWER Alerts Control the SLAS of your Suppliers. KPIS target Deviations/Dash. Boards 11

X-Viewer OPERATIONAL DATA STORE & ANALYSIS SOLUTION X-VIEWER Smart Reporting Take the Right Information, at the right Time to the Right People in your Organization 12

X-Viewer OPERATIONAL DATA STORE & ANALYSIS SOLUTION X-VIEWER Achievements X-VIEWER is especially aimed at Telecommunications, Banking, Government and Utilities, where it has significantly reduced operational costs, increased visibility over several key areas and metrics and provided actionable data Customer’s industry: Telco Scenario 1 Scenario 2 Response degradation was observed in a mission critical platform. Control Production releases impacts and environments performance. Solution Crossjoin experts, using X-VIEWER’s reporting and correlation features on-the-job, were able to identify a relation between the overall low responsiveness with a high response time in a firewall. Once the firewall configuration was fixed, overall responsiveness resumed to normal values. Solution Crossjoin experts, using XVIEWER’s features on-the-job, are able to identify earlier changes on production quality of service using historic analysis together with real time analysis, as well as, compare different environments for predictive analysis before production releases. MORE CASE STUDIES 13

X-Viewer OPERATIONAL DATA STORE & ANALYSIS SOLUTION How can X-VIEWER Benefit Your Business? Crossjoin X-Viewer aim is to empower our clients with the capabilities for improve, monitor and control the quality of service of their Information Technology Systems and Business Processes. Our added value is to make our partners/clients more cost effective and more competitive by: 1. Provide the right information at the right time to the right persons in our partners/Clients organizations, about the quality of service of their Information Systems running the business solutions implemented or being implemented. 3. A wide range of consultancy services, from start to finish, for all industries and sectors. We speak our client’s language and create solutions that adapt and are align with their business needs. 2. With our expert services, we provide the “Know. How” and the right approach on how to improve the quality of the information technology services supporting the business. 4. X-VIEWER Software as a Service - A Customer Choice Model, which can clearly benefits by Reducing Costs and Time-to-resolution. 14

X-Viewer OPERATIONAL DATA STORE & ANALYSIS SOLUTION REFERENCES Telecommunications Banking Consuting Government 15

“CROSSJOIN WITH XVIEWER, DELIVERS THE RIGHT INFORMATION AT THE RIGHT PLACE, IN THE RIGHT MOMENT…” 16

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