Open Touch Message Center and OTMS voice messaging

Open. Touch Message Center and OTMS voice messaging services R 2. 1 overview June 2015 1 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

AGENDA 1. Introduction 2. Overview 3. Architecture 4. New features 5. Migration scenarios 6. Commercial offer 7. HTQ 8. Conclusion 9. Reference documentation 10. Annexes Open. Touch Message Center OTMS voice messaging services 2. 1_ed 1 Central Pre-sales team 2 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

AGENDA 1. Introduction 2. Overview 3. Architecture 4. New features 5. Migration scenarios 6. Commercial offer 7. HTQ 8. Conclusion 9. Reference documentation 10. Annexes Open. Touch Message Center OTMS voice messaging services 2. 1_ed 1 Central Pre-sales team 3 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

Introduction • The Open. Touch Message Center is a new voice mail system (out of hotel context) intended to replace the current voice mail systems 4635 H/J and OT 8440 MS. The voicemail features provided by the OTMC are also available in the OTMS voicemail module. For hotel voice mail features refer to OXE R 11 presentation • The Open. Touch Message Center is a new voice mail system intended for OXE users only. The OT Conversation and Connection users are intended to use the embedded OTMS voice mail • The goal of this presentation is to provide and overview of this new voice mail system and the new features. Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 4 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

AGENDA 1. Introduction 2. Overview 3. Architecture 4. New features 5. Migration scenarios 6. Commercial offer 7. HTQ 8. Conclusion 9. Reference documentation 10. Annexes Open. Touch Message Center OTMS voice messaging services 2. 1_ed 1 Central Pre-sales team 5 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

Overview • The OTMC is based on the Open. Touch architecture to provide new features and system enhancements. − These new features are also available for the voice mail module integrated in the OTMS system. • The OTMC’s features content is based on all OT 8440 suite, except the personal automated attendant. • The OTMC provides three main directions in terms of improvements: 1. User Interface 2. Unified User Management 3. Infrastructure enhancements Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 6 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

Overview ALE Deployment scenarios HW + SW Software OTMC R 2. 0 Red Hat R 6. 4 SW virtualized OTMC R 2. 0 Red Hat R 6. 4 Dongle BTCO delivered from ALE Business Partner VM VM Ware Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 7 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

AGENDA 1. Introduction 2. Overview 3. Architecture 4. New features 5. Migration scenarios 6. Commercial offer 7. HTQ 8. Conclusion 9. Reference documentation 10. Annexes Open. Touch Message Center OTMS voice messaging services 2. 1_ed 1 Central Pre-sales team 8 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

Architecture Omni. Touch 8440 MS R 6 Open. Touch Message Center R 2 Voice Messaging Application R 6 ICS Framework RH Linux R 5. x + ICS Hardware New features & Improvements Voice Messaging Application Improvements / Evolutions Open. Touch Framework Linux & hardware evolution RH Linux R 6. x + OT Hardware Clients Access infrastructure Application layer Middleware HTTP server UDA EVS IMAP PRS HTTP server MS Messg- voice My Profile application WBM UDA PRS Messg- voice My Profile application MS OAM&P Chameleon (EVS + FWK) FWK OT 8440 Server Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team IMAP OTMC 9 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION tory a Mand

Architecture • Dedicated voice mail for OXE system From OXE R 11. 0 OXE • Direct SIP trunk group between OXE and OTMC SIP Only one SIP trunk is supported towards the front node PRS Link ABC The SIP trunk group Bypass is configured for all ports available independently of the number of users • PRS Link between each OXE for GUI display OXE 5000 simultaneous users with GUI display on series 8, 80 x 8 and 8082 • The AA ports are configured separately from the voice mail ones. Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 10 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION OTMC

AGENDA 1. Introduction 2. Overview 3. Architecture 4. New features 5. Migration scenarios 6. Commercial offer 7. HTQ 8. Conclusion 9. Reference documentation 10. Annexes Open. Touch Message Center OTMS voice messaging services 2. 1_ed 1 Central Pre-sales team 11 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

New features at a glance • User interface TUI System prompts in wav format for all languages GUI Direct access to visual voicemail from message key Greetings management through IP Touch GUI Advance/rewind in message consultation Web-based voice messaging access enhancement • Management Unified User Management via OV 8770 w Ne 1. R 2 End user’s greetings (. wav file) upload Enable/disable « Zero out » function • Infrastructure High Availability- update w Ne 1. R 2 Hardware optimization Virtualization Networking Integration with Gmail platform Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team MS OT nly O w Ne 1. R 2 12 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

New features - User Interface WAV based files languages WAV based files for all languages § Better voice quality audio § The prompts are recorded in a studio § The TTS prompts are kept for AA as an option* For migration cases from OT 8440 § TUI prompts Wav files based § Current TTS prompts not supported § TTS ports for AA still available * Hebrew not supported Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 13 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

New features - User Interface Direct voicemail GUI access from message key New voice message Message key is blinking User presses message key " OXE " Messaging menu Fri 8 Feb 2013 Messaging User presses "new voice messages" softkey 2 new voice messages Text mail No callback No non replied call Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 14 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION 15: 23

New features - User Interface Greetings Management via IP Phone GUI Messaging main menu Fri 15 Mar 2013 17: 23 Messaging Voice mail (2/2) Greetings Password change, Send mesages Greetings menu § Greetings are listed in the order of most frequent use. § The currently active greeting is highlighted with a “>”. § The “Alternative 1” and “Alternative 2” options are only listed when activated for the user Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team Fri 15 Mar 2013 17: 23 Greetings Extended Absence > Personal Activate Alternative. Record 1 Alternative. Play 2 Name Delete all greetings 15 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

New features - User Interface Message listening improvements From the GUI § Current position in the voice message is indicated. § Message Rewind & Advance features 17: 23 Fri 15 Mar 2013 Voice messages From Sofia Lopez 5 s/20 s Begin Stop Rewind Advance 17: 23 Fri 15 Mar 2013 Voice messages From Sofia Lopez 5 s/20 s Pause § The second page displays additional less frequently used functions. Delete Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 16 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

New features - User Interface Web-based messaging access enhancement Web based messaging access: Closer design to Open. Touch clients interfaces Simplicity and easy to use It is part of the OTMC package. Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 17 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

New features – Management Unified management for Open. Touch Message Center users from OV 8770 (mandatory) • All user and voice mail box parameters configuration • All system parameters Open. Touch MC Users Login, mailbox Creation, modification, deletion Unified User Management OXE users OXE Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 18 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED.

New features – Management User provisioning UUM meta-profile (OV 8770) OTMC OXE user mailbox profile (OXE) • From Omni. Vista 8770 R 2. 0 profiles (OV 8770) • OTMC user mailbox User creation via UUM • OTMC is seen as a node by Omni. Vista 8770 • Two 8770 licenses are required per user • Mass Provisioning supported OV 8770 directory • MSAD integration supported Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 19 OXE user OTMC mailbox

New features – Management w Ne 1. R 2 End user’s greetings upload • Customers take care of professional welcome for people that call them. • For each user the greetings are recorded in a studio Greetings based on. wav file Upload from web tool Administrator profile required Available for OTMC/OTMS Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 20 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

New features – Management w Ne 1. R 2 ON/OFF Zero out function • To enable/disable the routing of the caller to the Operator/Assistant. Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 21 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

New features – Infrastructure w Ne 1. R 2 High Availability “Primary server” • Based on OT HA mechanism “Backup server” • 1+1 local redundancy Solution Control Primary and backup servers in the same IP sub network • Active/Warm standby redundancy mechanism Solution Control VM App Media Srv Server failure Software failure IP Network failure • Automatic global switchover Service interruption when switchover Standby module • Automatic HA restoration Active module • Virtual IP addressing Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 22 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

New features – Infrastructure High Availability mechanism • Solution Controller Monitors the local components and the remote ones. Solution Control Manages the failure detection and fail -over process • Data replication: system parameters, voice messages, greetings Heartbeat Solution Control VM App Media Srv • When any failure occurs (hardware or software) the Backup server will switchover to take the control Data replication Standby module • The HA is managed through OV 8770 platform Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team Primary server Backup server Primary server Active module 23 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

New features – Infrastructure Hardware optimization • Single-server system for 15000 voice mail boxes whatever the server type chose 1 users minimum if server ordered out of Actis • Two type of servers according to the traffic requirements Optima: 60 VM ports/25 AA ports 250 users minimum Performance: 180 VM ports/75 AA ports 500 users minimum • 1000 IMAP connections Performance Optima Hardware HP DL 320 G 8 § CPU § Xeon e 3 1230 v 2 § Xeon e 5 2620 § CPU cores § 1 x 4 § 2 x 6 § Freq. § 3. 2 GHz § 2. 0 GHz § SPECINT § 180 § 375 § RAM § 20 § 24 § HD § 500 GB § 1 TB § Voice mail storage § 5 GB § 60 GB No external IMAP server Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team HP DL 380 p G 8 24 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

New features – Infrastructure Virtualization ALE SW package deliverable Open. Touch Message center software package dedicated to virtualized environment is called OTMC-V OTMC App • OTMC-V is available from OTMC R 2. 0 Red Hat • OTMC-V can be proposed with either OXE-V or on physical OXE server Dongle • OTMC-V HA is not compatible with OXE spatial redundancy • OTMC-V provides the same product limit and features as non virtualized OTMC version • 180 ports and 15000 users • OTMC-V can be virtualized with VMware v. Sphere 5. 0 or 5. 1 • v. Motion, VMware Dynamic Resources Scheduling (manual /semi-automatic) and Vmware HA are supported (Other VMware services are not supported) • OTMC-V VM Multi-instance is supported on the same physical host • Other applications (ALU-E or 3 rd party) on virtual machine are allowed to run on the same physical host • OTMC-V quotation is taken into account in Actis tool • • A dongle is required for OTMC-V A license file is required Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 25 VM Vm. Ware Dimensioning will be available for GA offer

New features- Infrastructure Networking • VPIM protocol support SIP To interconnect OTMC entities To interwork with 3 rd party VM OXE 1 4645 VPIM OXE 2 OTMC 1 • OTMC is supported in centralized and distributed OXE sub-network Only one SIP trunk towards the front node SIP OXE 3 ABC sub-netw OXE 1 PRS Link OXE ABC Supra network not supported for centralized VM Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team OXE 2 OTMC 1 SIP OXE 1 SIP VPIM OXE 2 26 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION OTMC

New features- Infrastructure w Ne 1. R 2 Google mail (Gmail) integration • Unified Messaging solution Intended only for OTMS system • Gmail platform as storage for voice mails • One inbox for all type of messages • Access from any OT client (TUI, visual voicemail) Internet ng Po lli P IM A ve a Le Caller SM T P PSTN • 500 users maximum AP ieve Retr OTMS Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 27 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION IM MS OT nly O

New features- Infrastructure Google mail (Gmail) integration – management q Through Google Developers Console § Service Account for Oauth 2. 0 § Create a project § Client ID § Generate the Public/private Key pair q Google apps console § Authorize access to the account § Security settings Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 28 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

New features- Infrastructure Google mail (Gmail) integration – management q Open. Touch Configuration § IT server type mail server IMAP protocol § For polling § IT server type transfer server § To leave message § Voicemail system directed to both IT server Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 29 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

AGENDA 1. Introduction 2. Overview 3. Architecture 4. New features 5. Migration scenarios 6. Commercial offer 7. HTQ 8. Conclusion 9. Reference documentation 10. Annexes Open. Touch Message Center OTMS voice messaging services 2. 1_ed 1 Central Pre-sales team 30 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

Migration scenarios • There are two types of migration Pure voice mail systems Mixed, applicative and voice mail system • The pure voice mail system migration is intended for the current voice mail systems already phased out or those that will be phased out The migration rules from 4635 to OTMC are similar to those to OT 8440 The price and discount are different The migration from OT 8440 is considered as an upgrade • The mixed migration is intended for the current ICS system that support applicative users and pure voice mail users (more information in the annexes). Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 31 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

Pure voice mail migration scenarios Scenario 1: from 4635 H/J to OTMC From 4635 H/J To OTMC 2. 0 OXE OTMC • It is a commercial migration – The 4635 ports gives the migration rights to specific number of users in OTMC – Special discount if SPS contract ted • It is not a technical migration r ppo u s on ti No data base migration ive s s e gr No voice messages migration ra mig Pro No end user’s greetings migration Note: The migration from 4645 system to OTMC follows the 4635 migration rules Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 32 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

Pure voice mail migration scenarios Scenario 2: From OT 8440 to OTMC From OT 8440 OXE To OTMC 2. 0 OT 8440 OXE OTMC • It is a commercial migration No charge if SPS contract Transparent migration 30% discount if not SPS contract The AA ports are considered based on Actis calculation (speaker notes) • It is a technical migration Version update like Server re-installation Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 33 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

AGENDA 1. Introduction 2. Overview 3. Architecture 4. New features 5. Migration scenarios 6. Commercial offer 7. HTQ 8. Conclusion 9. Reference documentation 10. Annexes Open. Touch Message Center OTMS voice messaging services 2. 1_ed 1 Central Pre-sales team 34 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

Commercial offer Reference Description Type Max 3 BA… Voice message user license User 15000 3 BA… Additional language Software 14 3 BA… Redundancy license Software 15000 3 BA… 1 AA audio ports license Ports 25 - Optima 75 -Performance 3 BA… 2 additional TTS ports license Ports 26 ports –Optima 76 ports -Performance Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 35 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

AGENDA 1. Introduction 2. Overview 3. Architecture 4. New features 5. Migration scenarios 6. Commercial offer 7. HTQ 8. Conclusion 9. Reference documentation 10. Annexes Open. Touch Message Center OTMS voice messaging services 2. 1_ed 1 Central Pre-sales team 36 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

How To Quote Virtualization option Migration path option Centralized voice mail option Server type Languages option AA option Redundancy option Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 37 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

How To Quote Centralized voice mail Remote node Centralized voice mail option Front node Global users Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 38 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

AGENDA 1. Introduction 2. Overview 3. Architecture 4. New features 5. Migration scenarios 6. Commercial offer 7. HTQ 8. Conclusion 9. Reference documentation 10. Annexes Open. Touch Message Center OTMS voice messaging services 2. 1_ed 1 Central Pre-sales team 39 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

Conclusion Future proof voice mail system • Based on Open. Touch architecture • Follows the evolution and improvements of OT • Dedicated voice mail system for OXE users New features • OT’s HA mechanism • Virtualized voice mail • Networking between OTMC, ALE VM and third party systems Seamless migration • Commercial and/or technical migration from current voice mail systems 40 Open. Touch Message Center OTMS voice messaging services 2. 1_ed 1 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. Central Pre-sales team ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

AGENDA 1. Introduction 2. Overview 3. Architecture 4. New features 5. Migration scenarios 6. Commercial offer 7. HTQ 8. Conclusion 9. Reference documentation 10. Annexes Open. Touch Message Center OTMS voice messaging services 2. 1_ed 1 Central Pre-sales team 41 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

Reference documentation Will be available in the e. Business Portal website: • Product/Release Description documents: Open. Touch Release 2. 0 Product Presentation Q 1 2014 (ENT_MLE_009561) Available in Central Presales Sharepoint for internal usage only OTMC 2. 0 product presentation Omni. Vista 8770 R 2. 0 Product Presentation (8 AL 020040079 DEARA) Products Datasheets (OTC clients) • Complementary product information: Feature List & Provisioning Level Cross Compatibility, Release Policy Technical Documentation (Administration manual, Installation manual, System documentation) Standard Offer (common with the Omni. PCX Enterprise solution) 42 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

Reference documentation Feature Explorer • To complement the usually released sales tools, we have designed the Feature Explorer – a new tool to look up and find information about OT features • Feature Explorer will replace the current Feature List/Product Limits Open. Touch document (excel format) as of release 2. 0 of the product • Feature Explorer is a web based online faceted search tool available on Alcatel. Lucent Business Portal with local export and print facilities 43 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

Reference documentation Will be available in the e. Business Portal website: • Presales presentations/guidance: Open. Touch BE/MS Release 2. 0 Overview New Presales Presentation OT Conversation PC New Presales Presentation OT Connection PC New Presales Presentation OT Conversation WEB New Presales Presentation OT Conversation i. Phone News New Presales Presentation OT R 2. 0. x - High Availability New Presales Presentation OT R 2. 0 - APIs New Presales Presentation OT Message Center release 2. 0 New Presales Presentation 44 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

FOLLOW US ON www. twitter. com/ALUEnterprise www. facebook. com/ALUEnterprise www. youtube. com/user/enterprise. ALU www. linkedin. com - Group Alcatel-Lucent Enterprise www. slideshare. net/tagged/Enterprise www. storify. com/ALUEnterprise 45 Open. Touch Message Center OTMS voice messaging services 2. 1_ed 1 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. Central Pre-sales team ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

46 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

47 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

enterprise. alcatel-lucent. com

AGENDA 1. Introduction 2. OTMC R 2. 0 overview 3. OTMC R 2. 0 features 4. OTMC R 2. 0 architecture 5. OTMC R 2. 0 migration scenarios 6. OTMC R 2. 0 commercial offer 7. OTMC R 2. 0 HTQ 8. Conclusion 9. Reference documentation 10. Annexes Open. Touch Message Center OTMS voice messaging services 2. 1_ed 1 Central Pre-sales team 49 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

User Interfaces Evolutions NOE Greetings Management via GUI • Recording a greeting 17: 23 Fri 15 Mar 2013 Greetings Record: Extended Absence Start § Pressing “Start” starts the recording. Exit 17: 23 Fri 15 Mar 2013 § During the recording, the current duration is displayed in real time. Greetings Record: Extended Absence § Pressing “Stop” ends the recording. Duration: 5 s Stop Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 50 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

User Interfaces Evolutions NOE Greetings Management via GUI 17: 23 Fri 15 Mar 2013 § “Accept” validates the recording and goes back to the greetings menu § “Exit” leaves the recording menu without validating the recording and goes to the greetings menu § “Play” allows to listen to the recorded greeting § “Re record” allows to record the greeting again Greetings Record: Extended Absence Duration: 15 s Accept Exit Play Re-record 17: 23 Fri 15 Mar 2013 § “Accept” validates the recording and goes back to the greetings menu § Greeting is not yet activated Greetings Extended Absence > Personal Alternative 1 Alternative 2 Name Delete all greetings Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 51 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

User Interfaces Evolutions NOE Greetings Management via GUI • Activating a greeting 17: 23 Fri 15 Mar 2013 Greetings Extended Absence > Personal Alternative 1 Alternative 2 Name Delete all greetings § User selects a greeting with the navigator keys and presses “OK”. § A pop up menu with up to 3 choices is displayed § User selects “Activate” and presses OK. 17: 23 Fri 15 Mar 2013 Greetings Extended Absence > Personal Activate Alternative 1 Record Alternative 2 Play Name Delete all greetings Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 52 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

User Interfaces Evolutions NOE Greetings Management via GUI § The greeting is now activated (“>” sign). 17: 23 Fri 15 Mar 2013 Greetings > Extended Absence Personal Alternative 1 Alternative 2 Name Delete all greetings Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 53 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

OTMC R 2. O features - User Interfaces Password protection for NOE Visual Voicemail " OXE " Messaging menu Fri 8 Feb 2013 15: 23 Messaging Access to the visual voice mail to: • Select, Listen, Delete voice messages • Personal options 2 new voice messages Text mail No callback No non replied call Voicemail Password Menu Fri 8 Feb 2013 15: 23 Voice mail pwd Enter your password * * _ _ Delete Apply Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 54 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

OTMC R 2. O features - User Interfaces Password protection Voicemail Password Menu Error handling 15: 23 Fri 8 Feb 2013 § New try after 5 sec § Account blocked after max number of attempts reached Voice mail pwd Enter your password * * _ _ Delete Wrong Password Apply Voicemail Password Menu Fri 8 Feb 2013 15: 23 Messaging Your account is blocked. Please contact your system administrator. OK Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 55 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

OTMC R 2. O features - User Interfaces Password protection Voicemail Password Menu Fri 8 Feb 2013 15: 23 Password expiration Messaging • Expiration notification in advanced • Expiration message when the password is over due Your password will expire in 5 days. You should change it soon in the Options menu. OK Voicemail Password Menu Fri 8 Feb 2013 15: 23 Messaging Your password has expired. Please contact your system administrator. OK Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 56 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

New features – Platform High Availability management • Tree view of redundant servers and components “Primary server” • Running state + HA state of each active/standby component • Health state reporting Solution control activity Component, subsystem heartbeat failure Switchover activity • Individual component control Start/Stop modules Manual switchover Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 57 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION “Backup server”

Another migration case To OTMC 2. 0 + OTMS From OT 8400 ICS OTMC • My. IC users • Additional voice mail users • OT CV OXE OT 8400 OTMS If the number of applicative users + the pure voice mail users > OTMS capacity then: The applicative users will be associated to the OTMS The pure voice mail users associated to the OTMC without GUI on the phone set Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 58 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

New features – Infrastructure Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 59 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

OT voice messaging offer comparison OTMC R 2 Solution description Platform OTMS R 2 § Legacy voicemail services for OXE § Migration possible towards OTMS § Unified Communications & Multimedia § Unified Messaging & legacy voicemail OTBE R 2 § All in one mid market package § Unified Communications & Multimedia § Unified Messaging & legacy voicemail Mono server Scalability 15 k 3 k 1, 5 k Legacy voice messaging / Unified Messaging / / / i. PAD, i. Phone, Android, OTC PC visual voicemail access Web-based voicemail access Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 60 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

Open. Touch Voice Messaging Migration from From 4635 Topic OTMC R 2 OTMS OTBE Technical § New hardware Administration § No Data migration New Feature level + + + Visual voicemail Redundancy SMS/SMTP notif Web based voice messaging Statistics Auto Attendant wav prompts Distribution lists No hospitality + Visual voicemail Redundancy SMS/SMTP notif Web based voice messaging Unified Messaging Statistics Auto Attendant wav prompts Distribution lists No hospitality New Scalability § Enhanced (ports, storage) § Reduced to 3 k users § Reduced to 1, 5 k users Soft migration/ Simultaneous usage § Yes, supported § Not supported Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team 61 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION

Open. Touch Voice Messaging Migration from From 4645 Topic OTMC R 2 OTMS OTBE Technical § New hardware Administration § No Data migration New Feature level + + Visual voicemail Redundancy SMS/SMTP notif Web based voice messaging Auto Attendant wav prompts Distribution lists No hospitality + + + + New Scalability § Enhanced (ports, storage, users) Soft migration/ Simultaneous usage § Yes, supported § Not supported Open. Touch Message Center OTMS voice messaging services R 2. 1_ed 1 Central Pre-sales team + Visual voicemail Redundancy SMS/SMTP notif Web based voice messaging Unified Messaging Auto Attendant wav prompts Distribution lists No hospitality 62 COPYRIGHT © 2015 ALE International. ALL RIGHTS RESERVED. ALE International — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION + Visual voicemail Redundancy SMS/SMTP notif Web based voice messaging Unified Messaging Auto Attendant wav prompts Distribution lists No hospitality