Open Scape UC Server Xpress Streamlined UC and

Open. Scape UC Server Xpress Streamlined UC and Voice Solution Xpress February 2011 Page 1 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Agenda 1 Trends 2 Customer goals 3 Our offering 4 Our differentiation 5 Customer examples 6 Summary February 2011 Page 2 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Agenda 1 Trends 2 Customer goals 3 Our offering 4 Our differentiation 5 Customer examples 6 Summary February 2011 Page 3 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Today’s Communications Challenges Impacting Mid-Market Organizations § Travel and 3 rd party conferencing costs escalating § Lack of remote worker reduces workforce productivity § Rising real estate and energy costs Reduce Costs Improve Operational Efficiency § Time to market inhibited by fragmented communications § Difficult team linkages to virtual, decentralized locations § Effectively enabling home-based employees February 2011 Page 4 § Solutions that are difficult and expensive to deploy and maintain Enhance Productivity and Collaboration Gain Competitive Advantage § Accelerate responsiveness and improve customer satisfaction Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Enterprises Are Investing in Unified Communications Solutions UC Market Perspective Analyst View on UC Benefits billions $ US 2009 ~ 2013 +74% CAGR 7. 1 9. 2 6. 1 8. 2 5. 3 2009 2010 2011 2012 2013 Unified Communications § Making it easy for employees to find the people and information they need when they need it. § Reducing human latency and the time it takes for employees to get things done. § Supporting a range of communication and collaboration capabilities on a single, familiar client. § Easy-to-use Web conferencing to enable real-time collaboration. § Reduced travel and commuting time, letting employees spend more time on actual work. 2010 licensed research Source: SEN Market Research Compendium, Multiple Industry Sources February 2011 Page 5 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape UC Server Xpress Meets Executive-Level Priorities New Frost and Sullivan Research: § C-level executives rate IP communications as very or somewhat important: audio conferencing (93%), web collaboration (85%) and Vo. IP (84%) ranking highest § C-level executives say advanced communications reduce costs, with web collaboration ranking the highest (83%), followed by audio conferencing (76%) and Vo. IP (74%) § When it comes to making employees more productive, 80% of C-level executives say audio conferencing is most important, followed by web collaboration (79%), video conferencing (71%), Vo. IP (69%) and IM (69%) 2010 licensed research February 2011 Page 6 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Agenda 1 Trends 2 Customer goals 3 Our offering 4 Our differentiation 5 Customer examples 6 Summary February 2011 Page 7 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

The Challenge to Transform Communications § It takes weeks to install a new communications system § Adding the essential applications proved costly § I need a Project Manager just to keep things straight § Project overruns from unforeseen integration issues Lengthy Deployments Costly Projects § Difficult to keep all the different applications working together § Time to market inhibited by fragmented solutions § Users are confused when apps don’t work as expected § Still not Unified Communications after installation February 2011 Page 8 Increased Complexity Fragmented Solutions Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

What Is Paying A 3 rd Party Audio Conferencing Provider Costing Your Enterprise? My Voice Conference Hours Mon Tues Wed Thurs Fri 1 2 4. 5 1. 5 4 Hours Hours Back of the Napkin Cost Calculation Typical conference cost per minute Average / person / day usage # of employees =. 0275 = 2. 5 hours = 500 Cost / year (245 days) = $84, 218 February 2011 Page 9 This is one example. What is your cost? Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

What is fragmented communications costing you? Cost savings with unified communications § Save over $1, 000 monthly per employee due to fragmented communications § Reduce travel costs by at least 50% while improving team collaboration § Reduce annual travel and mobile communication costs by $2, 600 person § Increase team and process productivity by eliminating at least 5 hours of cumulative latency person per week Source: Measuring the Pain: What is Fragmented Communication Costing Your Enterprise? Insignia Research 2010 Software-based Voice and UC Solutions Drive Cost Savings, Operational Efficiencies, Productivity and Collaboration and Competitive Advantage February 2011 Page 10 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Agenda 1 Trends 2 Customer goals 3 Our offering 4 Our differentiation 5 Customer examples 6 Summary February 2011 Page 11 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape UC Server Xpress Meeting Today’s Communication Challenges Putting the Right Solution Together Streamlined Deployment An advanced packaged solution for Voice and UC Essentials, easy to install, easy to maintain Reduce Costs Open. Scape Voice Industry proven data center voice solution with lowest TCO Open. Scape Unified Messaging Saves time, increases convenience, enhances productivity Enhance Productivity, Collaboration February 2011 Page 12 Open. Scape Conferencing Synchronizing people and information to accelerate business Open. Scape Contact Center Professional Contact Center that maximizes first customer contact resolution Speed and Operational Efficiency Gain Competitive Advantage Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape UC Server Xpress Solution Overview Open. Scape UC Server Xpress § Streamlined solution putting UC and Voice into the hands of mid-sized companies § Eliminates the high costs and risks of integrating Voice and UC capabilities § Pre-configuration on industry standard server allows installation in hours not weeks § Auto phone configuration § Common management portal § Pre-configuration (dial plan, routing, subscribers) § Media server Open. Scape Voice § Software-based Voice on Linux Server § Native SIP Support (users / trunks) § Enables Remote / Tele Worker Xpress Open. Scape Unified Messaging § Voice Mail, Fax, Auto Attendant § Web Portal Conferencing / Self Administration Open. Scape Conferencing § Advanced Audio Conferencing § Scheduling, Floor-Controls Open. Scape Contact Center § Routing, reporting, productivity tools § Agent and Supervisor Clients February 2011 Page 13 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape UC Server Xpress Typical Deployment Scenario Branch Office Main Office Open. Scape Branch 50 i SIP Trunking SIP Service Provider Xpress SBC PRI RG 8700 LAN (IP / SIP) PSTN § Choice of Network Interface (SIP Trunking or PRI) § SIP Trunking Certified with Major Carriers § Open. Scape Branch offices (optional deployment) 50 i, 250 Open. Scape Personal Edition February 2011 Page 14 Open. Stage Phones § Optional Support for legacy analog devices (modem, fax) § Open. Scape Personal Edition supporting P 2 P Video (optional) Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape UC Server Xpress Optional Survivable Branch Office Solutions Capabilities and Features Open. Scape Branch § Scaled in increments of 50 i, 250, 1000 subscribers § Ensures Business Continuity in case of WAN or Link Failure § Local Resources (Media Server) § Rich Feature Set in survivability Mode § Local Conferencing reduces WAN / SIP Trunk load 50 i, 250, 1000 50 i Survivability SIP proxy § Integrated with Open. Scape UC Server Xpress Common Management Portal § 50 i includes TDM Gateway and Analog Adaptor for legacy devices (FAX, Modem, etc. ) February 2011 Page 15 SBC Media Server Firewall Analog Adapter Gateway Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape UC Server Xpress Unified Communication Desktop § § § § Intuitive Call -Control/-Management/-Screening Click-to-call via contact list & Groupware Caller Identification Contact Management Call Journal Rule-based call control (follow-me forwarding) Groupware and Directory Access Benefits § § § 50 Conference Ports Ad-Hoc / Scheduled Improve personal productivity Floor Controls Increase convenience § mute self, mute conference, lock Provide seamless access conference, drop user for remote workers February 2011 Page 16 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape UC Server Xpress Unified Messaging Voice Mail Fax Mail Email Benefits § View all messages in a single inbox § Saves time § Increases convenience § Enhances productivity § Access inbox from anywhere Office PC February 2011 Page 17 SMS Office Phone Internet Browser Mobile Device Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape UC Server Xpress Audio Conferencing § § Ad-Hoc Conferencing Meet-me Conferencing Scheduled Conferences Floor Controls § mute self, mute conference, lock conference, drop user Benefits § Enhance workgroup collaboration and productivity § Accelerate decision making and access to knowledge pool § Speed up customer and market responsiveness February 2011 Page 18 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape UC Server Xpress Open. Scape Contact Center Professional Contact Center for the mid-sized enterprise § Groups-based Routing § Agent Desktops § Full feature set including CTI controls, Team list/bar, Speed list/bar, personal performance bar, broadcaster bar, screen pop, and activity log § Manager Desktops used for administration/configuration and reporting § Includes full access to Real-Time, Cumulative Reports § Historical reports § Activity logs § Up to 20 agents February 2011 Page 19 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape Contact Center Reporting Capabilities Maximize Agent Productivity A consolidated intuitive user interface § Unified, visual management tools § Best-of-breed, workflow-style routing designer § Flexible, visual reporting § Intuitive, easy-to-use interface February 2011 Page 20 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape UC Server Xpress Device Options Intuitive phones and clients maximize user productivity Open. Scape Personal Edition § Open. Stage phones § Built on Open Standards (SIP, SNMP, XML) § Customizable for various workplace environments, e. g. desk sharing, teams or call center staff § Application Framework that allows extensibility and customer application development Open. Stage 80 Open. Stage 60 Open. Stage 40 § Open. Scape Personal Edition § Soft client for basic UC and call management on a PC § Take your phone number with you § Video Call Management § Contact Lists, Corporate Directory § Ideal solution for Mobile Workers February 2011 Page 21 Open. Stage 20 Open. Stage 15 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Software Assurance and Upgrade Options Open. Scape Software Assurance § Major, minor upgrades, Patches keeps software up to date § Savings of up to 30% over 3 years versus CAPEX investment in upgrades § Streamline budgeting and improve cash-flow February 2011 Page 22 Upgradable Solution § Cost-effective enhancement via software options § Upgradeable with additional applications and branch solutions § Reconfigurable to scale to 100, 000 users § Add additional applications like web collaboration, multi-party video conferencing, advanced audio conferencing, contact center as needed Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Agenda 1 Trends 2 Customer goals 3 Our offering 4 Our differentiation 5 Customer examples 6 Summary February 2011 Page 23 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape UC Server Xpress Differentiation Fast, Easy, Affordable, Open Fast Install Low TCO Unified Solution § Hours to install instead of days – the quickest path to transforming your business – Quick Installation § Unlike other Voice and UC Solutions Open. Scape UC Server Xpress eliminate the risk of integrating several different components – Reduced TCO § Best value solution for mid-market enterprise for Voice, Unified Communications and in-house conferencing – Truly Unified Solution Xpress § Built on open standards with Open Communications in mind – Less Complexity Simplicity of Use February 2011 Page 24 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

The Potential of Unified Communications Measurable Business Value § Reduce voice communication TCO up to 25%* § Cost savings with voice conferencing 30% to 70%* § Productivity increase of mobile and remote workers 10% to 30%* Enhance Productivity, Collaboration Reduce Costs Gain Competitive Advantage Speed and Operational Efficiency § Integrated workplace (VM/UM) 5% to 20%** § Data Center deployment lowers energy use and footprint by up to 90% vs. traditional PBXs, also lowering costs *Sources: Average estimate derived from Forrester Consulting Study / **Source: Calculations Based On Estimated Business Activity and Market Information February 2011 Page 25 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Agenda 1 Trends 2 Customer goals 3 Our offering 4 Our differentiation 5 Customer examples 6 Summary February 2011 Page 26 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

North American Mid-market Health Care Provider Moving to Open. Scape Voice and UC § Lowered TCO by consolidation of 5 legacy switches representing a 30 -35% cost savings § On-going cost advantage with IP Trunking Services § Increased productivity with the introduction of Unified Communication services and Open. Stage Phones § Increased patient satisfaction with modernized patient services Moving to Open. Scape Voice and UC improves business PBX PSTN PBX Open. Scape Voice + UC Branch Locations IP / PSTN Network PBX February 2011 Page 27 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Mid-market customers Open. Scape Voice and UC in more than 19 Countries Open. Scape UC Server Xpress makes it easy to join the Voice & UC trend Banking & Finance Government Retail Univ of Belgrade Education & Services February 2011 Page 28 Health Care Industrial Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Agenda 1 Trends 2 Customer goals 3 Our offering 4 Our differentiation 5 Customer examples 6 Summary February 2011 Page 29 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Summary Fast § Dramatically speeds up business community and collaboration workflows § Install and configure in hours § Intuitive User interfaces, award winning phones speeds up user learning curve February 2011 Page 30 Easy Affordable Open § Simple and intuitive user interface § Voice and Unified Communications in one solution § Re-configurable up to 100, 000 users, supporting all major applications § Simple client installation with no configuration § Easy one-step scheduling a voice conference § Less time to install, easier to maintain § Lowers costs and improves efficiency § Supports industry standards e. g. SIP, Open. SOA, Web Services § Solution deploys on an industry standard servers Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape UC Server Xpress Putting the right solution together Streamlined Deployment An advanced packaged solution for Voice and UC Essentials, easy to install, easy to maintain Xpress Open. Scape Voice Industry proven data center voice solution with lowest TCO Open. Scape Unified Messaging Saves time, increases convenience, enhances productivity An investment that pays off! February 2011 Page 31 Open. Scape Conferencing Synchronizing people and information to accelerate business Open. Scape Contact Center Professional Contact Center that maximizes first customer contact resolution Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape UC Server Xpress Network Deployment option - SIP Trunking Main Office Branch Office SIP Trunking Open. Scape Branch 50 i Xpress SIP Service Provider SBC LAN (IP / SIP) § ROI within months by SIP Trunking instead Open. Scape Personal Edition February 2011 Page 32 Open. Stage Phones of costly PSTN PRI Trunks § Buy incremental capacity based on actual usage models instead of fixed PRI scheme Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

SIP Trunking Only Buy the Needed Trunking Capacity T 1/PRI Network SIP Trunking PRI T SIP runk IP / PSTN Network PSTN Needed Waste 1 2 T-1 / PRI February 2011 Page 33 3 4 5 6 7 8 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape UC Server Xpress Network Deployment options - TDM Trunking Main Office Branch Office TDM Trunking Open. Scape Branch 50 i Xpress PRIs (2/8) TDM / PSTN 8 FXO / 4 BRI RG 8702 /8 LAN (IP / SIP) § Branch Office allows for incremental, Open. Scape Personal Edition February 2011 Page 34 Open. Stage Phones manageable growth, a TCO Advantage § Branch Office Survivability, Feature Rich Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape UC Server Xpress Features Pre-Configured Features and Capabilities System / Architecture Users § All Applications pre-installed and preconfigured § Open. Scape Voice, Open. Scape Contact Center, Open. Scape Xpressions (Conference / UM) § Open. Scape Deployment Server § Subscriber, Call Center Agents, and Device configuration & Templates § Media Server § Languages (German / English) § Call Detail Records (Stored up to 30 days) § Open. Scape Common Management Portal § System, Subscriber Administration § Back-up and Restores (pre-configured schedules) § 350 Dynamic User Licenses (SIP) § 350 Unified Messaging Licenses § All Open. Scape Voice Enterprise Features § Hunt Groups § 50 CTI Web Clients § Conferencing Controls, C 2 C, Call Features (Hold, etc. ) § Contact List § Journal § Voicemail Visualization and retrieval/playback February 2011 Page 35 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Open. Scape UC Server Xpress Features Pre-Configured Features and Capabilities Voice Mail § Advanced Voice Mail with Local Storage § Mail Box per user § Auto Attendant § Custom and Default Announcements § Ready for MS Exchange Integration Conferencing § 50 Conference Ports § Ad-Hoc / Scheduled § Floor Controls § mute self, mute conference, lock conference, drop user February 2011 Page 36 Contact Center § 20 Contact Center Agents § Incoming / Group Based Routing § CTI controls, § Team list/bar, Speed list/bar, personal performance bar, broadcaster bar, screen pop, and activity log § 2 Contact Center Supervisors § Administration, Configuration § Reporting (Real Time / Historical) Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

First Contact and Resolution: Critical for Customer Success State: unavailable “… agents rely on assistance from others to resolve more than 25% of difficult, sensitive or urgent customer calls…” States: available talking working Subject Matter Experts Manager / Knowledge Worker Contact Center Agent State: available Customer Caller Supervisor Source: Siemens Communications / CRMx. Change Survey February 2011 Page 37 Teufel NET Engineering Group DVND Data & Voice Networks www. teufelnet. eu

Thank you! Teufel NET – Vo. IP & UC Solutions References up to 20. 000 Vo. IP User February 2011 Page 38 Copyright © Siemens Enterprise Teufel Communications NET Engineering Gmb. H Group & Co. DVND KG 2010. Data All & Voice rights Networks reserved. Siemens Enterprise Communications Gmb. H & Co. KG is a Trademark Licenseewww. teufelnet. eu of Siemens AG