ONLINE DIAGNOSIS INTRODUCTION Every skin type is different

ONLINE DIAGNOSIS

INTRODUCTION Every skin type is different and requires specific care. There are numerous factors that influence our skin’s condition The Passage of Time Diet Rest Stress Pollution

Aesthetic professionals, as skin experts, are the appropriate specialists to carry out a correct diagnosis and indicate the most suitable skincare treatment. Online diagnosis is a highly valuable working tool that becomes a new growth path within the professional aesthetics market.

WORKING PROTOCOL FIRST CONTACT WITH THE CLIENT - Conversation Listening Asking questions to understand their concerns Get to know their objectives/goals

ATTITUDE DURING THE SERVICE Professional q Focus on the conversation, making the client feel heard, avoiding interruptions. q Courtesy, empathy with the worries or needs the client shares with us q Discretion q Confidentiality Client q Honest answers q Convey your goals or needs

BASIC REQUIREMENTS AND TOOLS Both professionals and clients must have a series of elements and carry out a series of actions. Common elements for professionals and clients Computer, Tablet or Smart. Phone with an app like Meeting or Whats. App Professional Client A place that allows for privacy Clean and makeup-free skin Avoid noises and movement/traffic from others Optimal lighting Advertise services on a website or social media

DIAGNOSIS: - Online diagnosis card Visual examination Tactile examination Diagnosis/conclusion

SKIN TYPES What can we find? ü Part of the body professionals control ü Must know the skin’s characteristics ü Tips and care for each skin type

Epicutaneous Emulsion The skin type comes determined Emulsion with creamy consistency that covers the stratum corneum cells and the skin EPICUTANEOUS EMULSION OR HYDROLIPIDIC FILM A mixture of two substances that are not soluble in each other NORMAL SKIN HYDROLIPIDIC MANTLE Sweat gland Sebum Sebaceous gland Water phase is composed of 99% water Oily phase consists of 97% sebum secretion

NORMAL OR EUDERMIC SKIN EVEN ROSY TONE THIN DENSITY SOFT TO THE TOUCH SMOOTH, WRINKLE-FREE SUPPLE SMALL, CLOSED PORES

Tips Use gentle cosmetics to cleanse the skin Skin hydration is essential Use exfoliants and facial masks every once in a while

DRY SKIN (ALIPIC) LACK OF COMFORT NOT SOFT TO THE TOUCH IMPERCEPTIBLE PORES LACK OF SUPPLENESS PREMATURE WRINKLES

Tips Do not use soaps. Do not use astringent products Increase water consumption Avoid smoking Skincare with nutritional contribution

OILY SKIN DILATED PORES SHINY AREAS THICK DENSITY IMPERFECTIONS

Tips Hygiene is essential for this skin type Skincare products that regulate sebum Balanced diet, avoiding intake of fat Use of oil-free cosmetics

COMBINATION SKIN SHINY T-ZONE DRY/NORMAL SKIN ON CHEEKS DILATED PORES ON NOSE/CHIN T-ZONE OILY TO THE TOUCH

Tips Hygiene is essential for this skin type Skincare products with light textures Avoid hot water because it favors oil production on T-Zone Use of oil-free cosmetics.

ONLINE DIAGNOSIS CARD The first step is to fill out a personal card with the information necessary to obtain all the details regarding the skin’s appearance.

PERSONAL DETAILS • • • First Name/Last Name(s) E-mail Address Phone Number Date of Birth Age Date of diagnosis

LIFESTYLE HABITS • • • Daily activity (sedentary, active) Sleep Tobacco use Diet / Fluid intake Sun exposure / Pollutants Stress

PERSONAL HISTORY • • • Allergies Hormonal disorders Current medication / recent operations Number of pregnancies Contraindications for cosmetic equipment Recent medical-aesthetic treatments

RELEVANT INFORMATION • • • Reasons for consultation How long have you had the problem? Has it already been treated? Methods and results? Personal history

VISUAL EXAMINATION • Observe the skin’s general appearance • Check if the skin is even • Check the skin’s tone, shiny areas, size of pores, presence of redness and/or imperfections, etc. • We must observe if the following shows up during the visual evaluation: Inflammation Dull or sallow skin Hyperpigmentation Dilated pores Bags under the eyes or dark circles – Dynamic/static wrinkles – – –

Professionals must interpret the examination. For example: Rosy tone is associated with young skin Redness is associated with sensitive skin

WRINKLES In order to analyse the different types of wrinkles—dynamic or static—we will carry our a test of facial gestures. Ask her to make gestures imitating: ü Surprise ü Anger ü Smile ü Eye focus ü Laugther Gestures

TACTILE EXAMINATION Palpation helps us complete the information obtained. We will be able to evaluate if the skin has a rough or smooth feel, if it is thick or thin, if it presents desquamation, if it is cold or hot, etc.

We recommend using the thumbs and index fingers to perform the palpation, changing pressure and movements to achieve parameters; it is very important to correctly follow and explain each step with/to the client.

RUBBING Rub a facial area to check if it reddens easily, this will indicate the level of skin sensitivity

GENTLE FRICTION A gente friction or sliding movement will give us details about the skin’s roughness or softness on different areas: ü Forehead ü Cheekbones ü Chin

PALPATION Pressure and palpation will help us know about the skin’s tone or turgor, its moisture level and its temperature.

PINCHING Pinching the skin will determine: - The skin’s texture. - The density of the skin tissue: thick or thin. - The skin’s suppleness, to evaluate if, when making the skin fold, the tissue recovers with ease.

DESQUAMATION Ask the client to stick a small piece of adhesive tape/sticker to the cheeks and/or chin, then detach the adhesive to evaluate the level of skin dehydration/dryness, through the corneocytes.

PROPOSAL OF AESTHETIC ANALYSIS After having carried out a thorough study of the skin Inform the client about the details and the conclusion reached If any anomaly is noticed (non-aesthetic), recommend seeing the appropriate specialist

Present the treatments, sessions, promotions, etc. ü Explain and differentiate each product or in-booth treatment ü Establish an order of priorities

RECOMMENDATION OF PRODUCTS It is very important to explain and differentiate products, emphasizing the following: ü General characteristics of the product ü Order of application ü Instructions for use Classify the products in 3 groups: 1. Indispensable products 2. Essential products 3. Advanced products

1. INDISPENSABLE PRODUCTS The application of these products will become the first and most important step to carry out every morning and before going to bed. - CLEANSERS - LOTIONS

CLEANSERS It is necessary to cleanse our face, neck and décolletage in order to remove all impurities that have accumulated throughout the day, both when wearing makeup and when not wearing makeup. These products prepare the skin for the essential treatment(s).

CLEANSERS FOR OILY SKIN ü We will use cleansers with gel, foam and oil-free textures. ü Capable of eliminating excess sebum and impurities, while respecting the skin’s natural balance.

CLEANSERS FOR NORMAL/DRY SKIN ü We will use milk/cream-type textures that do not dry the skin and drag the skin dirt.

CLEANSERS FOR SENSITIVE/INTOLERANT SKIN ü We will use products specific for intolerant skin or products with hypoallergenic properties.

LOTIONS They are the next step after applying the cleanser. Provide hydration. Restructure p. H.

For normal/dry skin: a lotion that provides hydration, freshness and comfort, with antioxidizing benefits. For oily skin: a lotion that balances excess sebum, with a gentle renewing effect. For sentive skin: a lotion that soothes and protects the skin.

2. ESSENTIAL PRODUCTS Apply these products on cleansed and prepped skin to best absorb the active ingredients and the specific textures of each treatment. Different textures: ü Creams ü Emulsions ü Gel-cream/gel They offer a wide range of possibilities. ü Unprecedented textures ü Eye contour

CREAMS ü We will use this texture on normal-to-dry skin or dry skin in order to provide more nutrition.

EMULSION ü For normal or combination/oily skin we will have to choose this kind of texture to avoid leaving excess oil on the skin’s surface.

GEL-CREAM/GEL ü It is the ideal texture for oily skin, as it meets its hydration needs to provide comfort, without leaving behind excess sebum, which is already present in a natural way.

UNPRECEDENTED TEXTURES ü Alpha-gel creates a delicate and enveloping second-skin film with extraordinary anti-ageing, protecting and lift boosting properties. ü Supreme: enhanced charge of ingredients for an extra nourishing treatment, aimed at offering deep comfort, thus combatting dryness.

EYE CONTOUR ü This group of cosmetics belongs to the group of “essentials” due to the importance it has treating the vulnerable eye area in a special way. ü Recommended from age 25 onwards ü Experts have concluded it is the first anti-ageing cosmetic.

3. ADVANCED PRODUCTS The most innovative skincare, intended for the most demanding clients looking for something more noticeable at first glance. A different way of approaching anti-ageing treatments. They are special treatments such as: ü Exfoliants ü Serums/Boosters ü Skincare cures ü Facial masks

EXFOLIANTS ü Products that eliminate dead cells from the skin’s surface, making it possible to regain natural luminosity and an even skin tone ü Skin is left more receptive to the next treatment. ü Frequency of use will depend on the type of exfoliant or skin type

SERUMS/BOOSTERS* ü A product with a high concentration of active ingredients that penetrate and are absorbed rapidly. *Booster: a term that is used to refer to a serum with a maximum concentration of active ingredients. ü Light texture that favors the following treatment, multiplying its action ü Visibly improves the skin’s condition and is the ideal complement to our essential skincare products ü We have trans-generational serums suitable for all skin types and ages as well as others with specific actions for anti-ageing treatments.

SKINCARE CURES ü Products to carry out progressive cures within a specific period ü They are anti-ageing, detox, vitamin-rich or skin perfecting rituals

FACIAL MASKS ü Cosmetics to reinforce your daily beauty routine, resulting in flawless, healthy skin ü Occlusive effect that helps remarkable permeation of ingredients ü Increasingly innovative masks with a very comfortable application

Different Types of Facial Masks ü PURIFYING: intense purifying action, exfoliates, mattifies and minimizes pores ü HYDRATING: comfort and hydration for dehydrated skin. ü SLEEP MASK: perform their action at night, doesn’t need to be removed ü SERUM-IN-MASK: the concentration of a serum adapted to a new doublematrix technology ü FLASH: rapid and immediate effect offering extra luminosity ü LIFTING: great firming, remodeling action with power to add definition to the face

BEAUTY AGENDA ü We can show our clients how to create their own Beauty Agenda to serve as a guide and reminder of how to apply advanced products and create a routine capable of enhancing the benefits of our essential cosmetics. ü Specific days will be allocated to these treatments to avoid forgetting their application. ü A physical agenda and/or a reminder alarm on your Smartphone will work. PRODUCT MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Night Sucess SUNDAY X EXF. SCRUB VIT. C VIALS (morning) SATURDAY x x X X x x

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