One Touch One Gov Government 24 www gov

One Touch One Gov. “Government 24” www. gov. kr November 15, 2018

Contents 1. Background 2. Overview 3. Progress 4. Content 5. Outcome 6. Way Forwards

1. Background GOV. KR Disaggregated services on various platforms which caused inefficiency of public service delivery (90, 000 kinds of service on more than 8, 100 platforms) 2

2. Overview of Government 24 One Touch, One Govemnet 24 is an integrated platform with cross-cutting public services for user convenience Citizens can access services and apply for issuance of certificates with a mobile. Key policies and databases are updated on a regular basis. 3 3 GOV. KR

3. Progress GOV. KR • Approval of Provision on Integrated Government Service 2014. 10. • Establishment of Bureau of Government Service Integration 2015 -2017 • Design of Government Service Integration Strategy (BPR/ISP) 2017. 7. 26. • The Opening of Govemnet 24 2018 -2020 • Expansion of the scope of services • Adoption of new technologiesfor upgrades Provide the public with Customized Services One Touch, One GOV. ! 4 4

4. Content GOV. KR Government Service About 90, 000 Customized Services Available including Life-cycle Staged Services Civil Service 5, 000 Services Available with 1, 430 types of certificates for issuance and 638 types accessible via mobile Policy Information Updates on policies, events of government offices (About 570, 000 pieces of policy information) 5

Government Service 1 GOV. KR Access to Government Services Over 90, 000 services in 12 policy areas are accessible 107 frequently used services can be applied on Gov 24 2 Personal Benefits and Information Access to real-time updates on personal benefits i. e. pension, the date of medical check-ups, etc. Government Service 3 Life-cycled Services 444 different services at life-cycled stages 6

Civil Service GOV. KR 1 Access to Civil Services Over 5, 000 civil services are available and among 1, 430 kinds of certificates can be issued immediately 2 One-stop Services Integrated services are provided: “Happy Birth Service ” for birth-giving and childrearing “Inheritance Service” for an heir Civil Service 3 Cost-saving and Convenient Services Gov 24 makes it possible to deduct or exempt the fees and provides with various ways of payment 7 7

Policy Information 1 GOV. KR About 570, 000 Policy Information Government publications and press releases are available and raw data can be searched 2 Government Information Organizational charts and the information of online platforms are available (i. e. websites and apps) Policy. Information 3 Miscellaneous Information on events organized by the government 8 8

Case 1 Life-Cycle Staged Services GOV. KR Public Services Available from Cradle to Grave Infant & Toddlers Children & Teenagers 0~5세 Age 0~5 (25(25종) Services) 6~18세 Age 6~18 (54(54종) Services) Youth 19~34세 (66종) Age 19~34 (66 Services) Middle Aged 35~64세 (110종) Age 35~64 (110 Services) Elderly 65세 65 이상 Over (56(56종) Services) Chiid Care Elementary Education Academic support House Medical Health Secondary Education & Training Finance Support Education Children Care Youth Support Business Start up Support Marriage & Birth Retirement fund Marriage & Birth Job Inheritance Job Moving Family & Health Kindergarten Education 9 9

Case 2 Personal Benefits and Information GOV. KR Access to Real- Time Updates on Personal Benefits and Information 10

Case 3 One-Stop Inheritance Service GOV. KR An integrated inheritance information can be accessed through a platform Before After Registration of a death City, Gu, Eup, Myeon, Dong Information on financial transactions Financial agencies National pension benefits National Pension Service Unpaid National tax District tax office Unpaid Local taxes Local tax department Car Local transportation department Land Information on financial transactions National pension benefits District Office of the deceased Unpaid National tax Unpaid Local taxes Car Land Local land department 11

5. Outcome GOV. KR Updated in October, 2018 Member 8. 78 million ※ 16. 9% of the total population Visit 7. 71 million a month ※ Daily Average 260, 000 Use 7. 02 million a month ※ Daily Average 230, 000 For User For Official Duration Cost VISIT 30 -60 minutes $1 -3 GOV. 24 5 -10 minute Free (Online) Duration VISIT 318만 건 GOV 24 (Online) 12 12 10 minutes 0 minute

6. Way Forwards GOV. KR Concept of customized service Governmnet 24 in the Future To make service delivery Omni Channel more responsive and intelligent, Enhancement of searching function using AI and Services identified with citizens’ needs Timely Feedback the Government of Korea will: Offering anywhere, Anytime making service response intelligent. Application of big data analysis technique and Improve thegovernment way of searching within provision of service and policythe Based onintelligence information technology platform byby enabling information issue via. AI individual-customized mode Io. T Construction block chain-based integrated Use big data of tools for data analysis to AI portal systemservices - core infrastructure of the customized future world (Applying to public verification, Big Data settlement of fees, and tax payment) Cloud 13

Muchas gracias! Thank you!