Oncology Data Management Systems Oncology Navigation Software 101

Oncology Data Management Systems

Oncology Navigation Software 101: Proving your Program’s Worth Leanna Edwards, BSN, RN, OCN Onco. Nav Clinical Support Relational Management Specialist

Welcome Thank you for joining us today for our webinar We will take questions and comments at the end of the presentation You may enter your questions into the gray question box in the webinar tab This webinar is being recorded and the recording, slide deck, and Q&As will be made available on the Onco. Nav website

Webinar Goals: Ø Easily keep track of patient’s appointments and follow up Ø Increase efficiency and reduce variation through standardized navigation pathways Ø Assist with tracking and resolving barriers to care Ø Validate your navigation program with metrics that show return on investment

Why Patient Navigation Software? Ø Work with your existing EMR Ø All the functionality in one place without needing Excel spreadsheets, Outlook calendars, EMR, etc. Ø Manage all navigated patients in one location Ø Pre-built templates based on diagnosis and treatment plan Ø Easily manage the day to day with tasks/patient contacts that populate based on the templates into patient specific and nurse specific calendars Ø Track barriers and interventions in compliance with Co. C Ø Easily show benefit and productivity of program with metrics and customized reports Ø More flexible database infrastructure than an EMR

What Makes an Effective Patient Navigation Software Program? Ø Designed with input and feedback from active oncology nurse navigators Ø Logical, user-friendly, and allows adaptable workflows to integrate into your navigation program Ø Customizable to fit each navigators approach to navigating patients Ø Allows navigation for all cancer sites through the spectrum from diagnosis to survivorship Ø Supports the unique workflow management and documentation requirements of your navigation program Ø Demonstrates the effectiveness of your program by showing fewer missed appointments, tracking more in-house provider referrals, and visualizing overall patient retention

Integration with Existing Hospital Systems Ø Interfaces from or to any EMR to minimize data entry & avoid redundancy Ø Patient Demographics Interface Ø Scheduling Interface Ø Notes Interface Ø Cancer Registry Interface

Standardizing Navigation Workflows and Pathways

Tasks and Templates Ø Use pre-built templates or create your own using your workflows to standardize the process across patients with similar needs.

Patient Schedules at a Glance Ø Manage the added tasks on the patient’s calendar and easily print the calendar for the patient.

Navigator Schedules Ø This is your day-to-day schedule Ø Easily view upcoming tasks from the Nurse Calendar Ø See all your patient appointments as well as nurse tasks and meetings

Visualize All Navigator Calendars

Treatments Ø Standardize your treatment plans to include chemotherapy regimens

Lung Cancer Screening

Lung Cancer Screening

Tracking Barriers and Interventions

Identifying Barriers to Care Ø Use pre-built evaluations or create your own Ø Add barriers directly from the evaluation based on your assessment

Tracking Referrals Ø Add referrals directly from the barrier Ø Interventions and Referrals can be customized to your facility

Patient Acuity https: //www. accc-cancer. org/docs/documents/oncology-issues/ articles/ma 18/ ma 18 -developing-an-acuity-tool-to-optimize-nurse-navigation-caseloads. pdf

Supporting Commission on Cancer 2020 Standards

Co. C 2020 Standards https: //www. facs. org/-/media/files/quality-programs/cancer/coc/ crosswalk_between_2016_and_2020_coc_standards. ashx

Oncology Navigation Program Metrics

Standardized Navigation Metrics Ø Ø AONN+ “Key Areas that Measure Success of Navigation Programs” Ø Patient Experience (PE) Ø Clinical Outcome (CO) Ø Return on Investment (ROI) AONN+ creates 35 standardized navigation metrics using these 3 key areas http: //www. jons-online. com/issues/2017/may-2017 -vol-9 -no-5/1623 -value -impact-of-navigation-programs

Evaluate Navigation Program Metrics

Navigator Program Metrics Report

Demonstrate Navigation Program Effectiveness Ø Reports Plus – pre-defined reports generated easily and quickly - Time Spent With Patients - Barriers Identified Ø Ad-Hoc Reporting – any data item including your custom data

Reporting to Prove Navigation Program Effectiveness Ø University of Alabama at Birmingham Ø Levine Cancer Institute in Charlotte, NC Ø University of Pennsylvania Health System Ø Sarah Cannon Cancer Institute https: //www. healthleadersmedia. com/clinical-care/business-caseproviding-patient-navigation-services-cancer-care

Demonstrate Navigator Productivity

Evaluate Patient Satisfaction

Monitor Referrals to Revenue-Generating Services Ø Assign services a revenue-generating status that shows the service as bringing money directly into the hospital system

Revenue-Generating Services Report Ø Service Type and Count come directly from Onco. Nav Ø Average Charge and Average Revenue per Service comes from the finance department Ø Total Estimated Charges and Revenue are calculated from formulas

Thank you for joining us today! We’ll answer some of your questions now. If we can’t answer all of them, we will post answers on the Onco. Nav website. The slides and a recording of the presentation will be available on the Onco. Nav website within the next week. www. onco-nav. com/webinars

To schedule a demo Oncology Data Management Solutions Visit us online: www. onco-nav. com And click the button bigger picture space Or call us: (800) 604 -7538 Follow us! https: //www. linkedin. com/company/onco-inc. / https: //www. facebook. com/Oncology. Software/