OnCall Policy Every employee is mandated Being OnCall

On-Call Policy Every employee is mandated…

Being On-Call… • The employee on-call must be accessible at all times and must immediately notify Family Care if they are inaccessible. • All employees that are on-call are expected to cover any case that needs to be covered or the employee will be written up for each case that they refuse.

Requirements… On Call • An employee, who is assigned to on-call status and cannot be reached by the office or does not report within 15 minutes of being contacted, may face disciplinary action. • On-call assignments will be allocated among eligible employees on a rotating basis. • All employees are required to be on call 8 days every five weeks. • An employee cannot be designated on-call for more than eight consecutive days (Saturday thru Saturday); however, he/she may be on call 24 hours on each of those days.

Important information… • Your “On-call Timeframe” will be highlighted on your schedule that you receive from the office prior to being on call. • Your “On-call Timeframe” will NOT be posted online. Please ensure you make arrangements to find out when you are on call if you do not want to pick up a paper schedule from the office. • The office will give you all the required information that you need to complete the required shifts (ex. Care plans, times, contacts, directions). • If the on-call employee is currently at a consumer’s home and cannot fill the time needed while on-call, the employee shall notify the office that they are currently unable to service the request due to time conflicts.

Time off/Vacation… • If the on-call employee is unable to cover their 8 day on call, it is the responsibility of the employee to notify Family Care. • If your vacation falls on your “On-Call Timeframe”, your “On-Call Timeframe” will be changed to the week before or after. Please discuss this with the office staff to ensure proper coverage of your “On-Call Timeframe”.