OFFICE PROCEDURE OBJECTIVE DEFINE DAK RECEIPTS DESCRIBE ROLE

OFFICE PROCEDURE

OBJECTIVE DEFINE DAK, RECEIPTS DESCRIBE ROLE OF DEALING OFFICERS LIST OUT AIDS TO PROCESSING DESCRIBE ACTIONS ON RECEIPTS LIST OUT FEATURES OF ACTION TAKEN BY A SECTION DESCRIBE ROLE OF HIGHER OFFICERS DESCRIBE LEVEL OF DISPOSAL

DAK & RECEIPT “DAK” INCLUDES EVERY TYPE OF WRITTEN COMMUNICATION SUCH AS LETTER, TELEGRAM, ID NOTE, FILE, FAX, E-MAIL, WIRELESS MESSAGE WHICH IS RECEIVED WHETHER BY POST OR OTHERWISE, IN ANY DEPARTMENT FOR ITS CONSIDERATION “RECEIPT” MEANS DAK AFTER IT HAS BEEN RECEIVED BY THE CONCERNED SECTION / OFFICER.

DAK-RECEIPT DURING OFFICE HOURS …… IN CASE OFFICER IS ON LONG LEAVE … OUTSIDE OFFICE HOURS …. RECEIVED THROUGH E-MAIL … COMMUNICATION THROUGH FAX … ACKNOWLEDGEMENT OF DAK ….

DAK-REGISTRATION URGENT DAK SEPARATION OPENNING OF COVERS CHECKING OF ENCLOSURES DATE-STAMP SORT – SECTION-WISE REGISTER / NOT TO REGISTER DAK REGISTER & INVOICE REGISTER

DAK-DISTRIBUTION INVOICE / MESSENGER BOOK TIMING OF DISTRIBUTION ROLE OF NIGHT DUTY CLERK GENERAL PRINCIPLE TO HANDLE ODD SITUATION

RECEIPT-DIARISATION WHAT NOT TO DIARISE WHAT TO DIARISE IN RED INK FORMAT OF SECTION DIARY RECEIPTS REDIRECTED COME-BACK CASES : DIARISE EACH TIME SECTION OFFICER SCRUTINISES EACH WEEK ALLOCATION OF DISPUTED RECEIPTS

ACTION ON RECEIPTS THREE GOLDEN PRINCIPLES MAXIMISE SPEED MINIMISE PAPER WORK OPTIMISE QUALITY

ACTION TAKEN BY SECTION MAIN FEATURES • MISTAKE FREE STATUTE • UPDATED / STATING REFINING • TIMELY DRAWING FURNISHING CUSTOM THE EVALUATIN • ATTENTIO JUST SUGGESTIN GG S NANGLES ISSUE • ALL COVERED • SUGGESTED PLAUSIBLE

OTHER IMPORTANT CONCEPTS STANDARD PROCESS SHEET LEVEL OF DISPOSAL / CHANNEL OF SUBMISSION LEVEL JUMPING – SENIOR ASSISTANTS HANDLING ORAL INSTRUCTIONS THE TWO IMPORTANT FLAGS FLAGGING OF RECORDED FILES REFERRING TO RULES

OBJECTIVE - REVISITED DEFINE DAK, RECEIPTS DESCRIBE ROLE OF DEALING OFFICERS LIST OUT AIDS TO PROCESSING DESCRIBE ACTIONS ON RECEIPTS LIST OUT FEATURES OF ACTION TAKEN BY A SECTION DESCRIBE ROLE OF HIGHER OFFICERS DESCRIBE LEVEL OF DISPOSAL LIST OUT CHECKS ON DELAYS

SOME IMPORTANT CONCEPTS WHAT OFFICERS ARE EXPECTED TO DO ARRANGEMENT OF PAPERS IN A CASE FILING OF PAPERS LINKING OF FILES NOTING ON FILES RECEIVED FROM OTHER DEPARTMENTS SINGLE FILE SYSTEM (SFS) INTER – DEPARTMENTAL CONSULTATION

e-office RECEIPT MANAGEMENT MODULE FILE MANAGEMENT MODULE RECORDS MANAGEMENT MONITORING OF COURT CASES PUBLIC GRIEVANCES RTI MONITORING

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