OFFICE CAREERS SHOWCASE Receptionist Gloria Misfeldt LHDT 525

OFFICE CAREERS SHOWCASE Receptionist Gloria Misfeldt LHDT 525 Fall 2004

Job Descriptions ¡ Examples l l l ¡ Non-profit development office High School receptionist Receptionist – front desk Compare l l Similarities Differences

Similarities and Differences l Use this template to compare the receptionist position to another office position.

Skills Typing Test Telephone Skills Customer Service

Typing Tests Try one of the tests and record your time – print out the page with the time and results. ¡ http: //www. typingtest. com/ ¡ http: //www. mrkent. com/kb/kbtest. asp

Customer Service ¡ ¡ Read through each of the bullets to prepare for discussion and role play: l Why keep Customers Satisfied l Empathy l What Makes Customers Want to Come Back l Why Customers Leave Role play Thanks to www. bmcc. cuny. edu

Basic Telephone Tips Be prepared. ¡ Answer professionally. ¡ Know how to put someone on hold. ¡ Control the conversation. ¡ Take accurate messages--Don't be a message mangler. ¡ Avoid mouth noises ¡ Give the caller your undivided attention. ¡ Be sincere. ¡ Give spoken feedback signals. ¡ Leave a good last impression. ¡

Resources for Projects ¡ ¡ ¡ http: //stats. bls. gov http: //library. trinity. wa. edu. au/careers/ca reers. htm http: //www. eduref. org/cgibin/print. cgi/Resources/Subjects/Vocation al_Education/Careers. html http: //www. eduref. org/cgibin/printlessons. cgi/Virtual/Lessons/Vocat ional_Education/Careers/CAE 0200. html http: //www. delta. edu/jobplace/Career. Prof iles/adminofficeasstprofile. html