OCR Cambridge National in Health and Social Care

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OCR Cambridge National in Health and Social Care (Level 1/2) R 022 Communicating and

OCR Cambridge National in Health and Social Care (Level 1/2) R 022 Communicating and working with individuals in health, social care and early years settings

Communication What types of communication are used in Health and Social Care settings?

Communication What types of communication are used in Health and Social Care settings?

Communication Verbal – eg clarity/tone/pace/ empathy

Communication Verbal – eg clarity/tone/pace/ empathy

Communication Non-verbal – eg Body language/gestures /facial expressions

Communication Non-verbal – eg Body language/gestures /facial expressions

Communication Written – eg leaflets/letters/care plans

Communication Written – eg leaflets/letters/care plans

Communication Specialist – eg braille/sign language/advocates

Communication Specialist – eg braille/sign language/advocates

Non Verbal Body Language can often convey more information than verbal communication.

Non Verbal Body Language can often convey more information than verbal communication.

What do you think this body language means? Excitement? Anger? Exasperation?

What do you think this body language means? Excitement? Anger? Exasperation?

What do you think this body language means? Relaxation? Frustration? Indifference?

What do you think this body language means? Relaxation? Frustration? Indifference?

Can our body language say one thing and our verbal communication say something else?

Can our body language say one thing and our verbal communication say something else?

What skills and qualities does a practitioner need to find out how someone really

What skills and qualities does a practitioner need to find out how someone really feels?

professional soft respect voice understanding empathy patience manner

professional soft respect voice understanding empathy patience manner

So what may stop a person from communicating effectively with a practitioner?

So what may stop a person from communicating effectively with a practitioner?

Barriers to communication Inadequate space Poor lighting

Barriers to communication Inadequate space Poor lighting

Barriers to communication Patronising language Speech difficulties

Barriers to communication Patronising language Speech difficulties

Barriers to communication Noisy environment Inappropriate body language

Barriers to communication Noisy environment Inappropriate body language

Ways to overcome barriers Adapting the environment Calm tone Staff training

Ways to overcome barriers Adapting the environment Calm tone Staff training

You will… Understand how to communicate effectively. Understand the personal qualities that contribute to

You will… Understand how to communicate effectively. Understand the personal qualities that contribute to effective care. Be able to communicate effectively within a health, social care and early years setting.

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Thank you for using this OCR resource Other OCR resources are available at www. ocr. org. uk To give us feedback on, or ideas about, the OCR resources you have used e-mail [email protected] org. uk