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OCR Cambridge National in Health and Social Care (Level 1/2) R 022 Communicating and working with individuals in health, social care and early years settings
Communication What types of communication are used in Health and Social Care settings?
Communication Verbal – eg clarity/tone/pace/ empathy
Communication Non-verbal – eg Body language/gestures /facial expressions
Communication Written – eg leaflets/letters/care plans
Communication Specialist – eg braille/sign language/advocates
Non Verbal Body Language can often convey more information than verbal communication.
What do you think this body language means? Excitement? Anger? Exasperation?
What do you think this body language means? Relaxation? Frustration? Indifference?
Can our body language say one thing and our verbal communication say something else?
What skills and qualities does a practitioner need to find out how someone really feels?
professional soft respect voice understanding empathy patience manner
So what may stop a person from communicating effectively with a practitioner?
Barriers to communication Inadequate space Poor lighting
Barriers to communication Patronising language Speech difficulties
Barriers to communication Noisy environment Inappropriate body language
Ways to overcome barriers Adapting the environment Calm tone Staff training
You will… Understand how to communicate effectively. Understand the personal qualities that contribute to effective care. Be able to communicate effectively within a health, social care and early years setting.
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