OAUG Training Day January 2007 Ric Mc Cormick

OAUG Training Day January 2007 Ric Mc. Cormick IT Senior Director

Net. App Performance Update $2. 0 B $2. 07 Billion, FY 06 46% CAGR 4 Comprehensive data management solutions portfolio $1. 5 B 4 World-class service & support $1 B Established in 1992 $500 M 4 Fastest growing storage business Distribution in 120 countries 5000+ Employees Fortune 1000 4 Industry-leading partners 4 Global enterprise customer base S&P 500 / NASDAQ 100 2

SMB Business Objectives 4 Introduce a low cost storage product 4 Channel Sales – no direct model 4 Outsourced Services and Support 4 VAR and Customer self service 4 Flexible/scalable processes to support growth – International rollout within 9 -12 months after US launch 3

Why We Selected Siebel CRM On Demand 46 months to implement a new business model 4 Existing Net. App systems were too expensive and inflexible – needed simplicity 4 Real time interfaces to sales, manufacturing and support partners 4 Required a system that would easily scale as the business grew 4 Selected Siebel CRM On Demand partners 4

Store. Vault Architecture 5

Login Process 6

Access to Siebel CRM On Demand 7

Manage Information 8

Integrated Product Configurator 9

Simplified VAR Opportunity Management 10

Business Benefits Realized 4 Speed to Implementation 4 Base system has ramped with growth – Flexibility has been critical 4 Web Services via CRM On Demand Partners – Integrations – Simplify partner processes 4 Reporting – Each business function can run their own 4 Next steps: New Modules – Lead generation – Partner MDF 11

Current Issues 4 On. Demand Simplicity – VAR find it complicated 4 Web Services uptime/monitoring – Implemented our own monitoring processes 4 Testing/Development 4 Heavy reliance on partner resources 4 Data quality 12

Lessons Learned 4 Business involvement from beginning – Visual specifications 4 Training sessions 4 Hands on support – Web. Ex, conference calls 13

Questions? Email questions to: Ric. Mc. Cormick@netapp. com