NYS DECALS Training Table of Contents Login Account

NYS DECALS Training

Table of Contents Ø Ø Ø Login Account Management Search Customer Edit Customer Profile Sidebar Information Buy a License/Permit Shopping Cart Replace Documents Void Documents Upgrade Lifetime Reports

How to Login to DECALS 2. 0 To login, use your 4 digit Agent ID or your clerk ID and your password. 1111 ****

Resetting Your Password Click on “Forgot Password? ” Enter your “User Name” (your 4 digit Agent ID or your clerk ID) then click “Continue”.

Resetting Your Password Continued Answer your Security Question. Click “Submit” Type in your new password. Click “Reset Password”

Account Management Once the Agent of Record logs into the system with their 4 digit Agent ID he/she can access the Account Management section of the system by clicking on “Account Management” in the header at the top of the screen. From the Account Management section, you can maintain clerk accounts that are set up to sell under your Agent ID.

Account Management/Clerk Management 1. To add a clerk, click on “+Add a new clerk”. REMEMBER: Do not use your clerk’s real email address. 2. Enter your new clerk’s information (name, username, email address [NOT THEIR REAL EMAIL ADDRESS] security question, answer, password. 3. Enter your new clerk’s information, then click “ADD CLERK”. 4. Be sure to click “SAVE CHANGES” after adding or editing a clerk record.

Account Management/Editing a Clerk If you need to edit a clerk’s information, click on the Pencil/Edit icon. After you make your changes, click on the Save icon in the clerk row as well as the “Save Changes” button below. Once you click the Pencil/Edit icon, the selected clerk can now be edited. You can activate or inactivate your clerk by selecting Yes or No in the dropdown under the “Active” column.

How to Search for Customers To perform a thorough search, enter information into 1 of the 3 columns. 1 2 3 1. Do not enter information into all of the fields in section 1. Example: Just enter First Name, Last Name and Date of Birth or Last Name and Date of Birth. 2. Enter the customer’s Driver’s License Number (No dashes or spaces). 3. Enter the customer’s 12 digit DEC ID number (No dashes or spaces). Once you have entered your search criteria, click SEARCH. REMEMBER: If your customer is looking to purchase a license at a NYS Resident price they will need to show current proof of residency. Acceptable Residency Proofs • Current NYS driver’s license. • Current NYS non-driver’s ID with a valid NYS address. • Current NYS income tax information (W-2). • Current voter registration card or Current letter from Board of Elections. • Current student ID and a letter from the registrar. • Religious verification (Amish, etc). • Current pay stub that shows a NYS address and at least 4 weeks of employment in the state.

Customer Search Results If your search results bring up more than 1 customer, the results will be presented to you in grid form. To select your customer, click on any of the information in the row you want. If your search criteria matches more than 25 customers in the system, you will receive the message below telling you to refine your search criteria. If your search results match only 1 customer, you will be brought directly into that customer’s profile.

Customer Search Results Continued If you have performed thorough searches and are unable to locate the customer, you will receive the message “No Results Found” along with being presented with the “Add A New Customer” button. If you are confident the customer does not exist in the DECALS database, proceed with adding a new record. To add a new customer, Click the button and proceed to entering the customer’s information. Remember: Some customers may be in the system with the first and last names reversed. Please be sure to try to locate your customer with a few different searches, especially if they say they had a license in the past.

Editing & Entering Customer Information Your customer’s personal information can be added or edited. All required fields are noted with asterisks (*). Be sure to enter the date of birth in the correct format (MM/DD/YYYY). To qualify for NYS Resident prices, a customer must present a valid proof of residency (see previous slide or the Agent Help Link). Please remember that the system only REQUIRES a mailing address. You can enter the mailing address and proceed or you can use the “Residence address same as mailing address” check box to copy the mailing address to the physical address. DECALS is set to require you to enter an email address. If you customer does not have an email address of does not want to provide it check the “No Email” box. Please be sure to collect the customer’s Phone Number. If there is a problem with customer’s license this is the best way to contact them to rectify the situation.

How to Handle a Mail Stop If your customer has a mail stop you can update and/or confirm their address and remove the mail stop so you can proceed with selling the customer a license. 2. Go to the customer’s address and place a check mark in the box where it says “Please check this to verify mailing address” and be sure to confirm that the address is correct or update to the new address. You can check the “Residence address same as mailing address” box if they are the same. 1. Once you get the Error click on “Edit Customer Profile”

Customer Information Left Sidebar Once you are in your customer’s profile, you will notice that information about the customer’s license history and eligibility appears in the left hand column. The Previous DMP section will list the DMP choices the customer has made in the last 2 years. Starting at the top, you will see your customer’s name, DOB and DEC ID. The date and time of the last time the customer’s profile was updated is next. The Eligibility section will show which of these items have had information entered. If your customer has hunter education on file, there will be a check mark to the right of Hunting Education. Preference Points tells how many preference points the customer has on file. The Active Holdings section will show all the licenses and tags that are currently “Active” in the customer’s profile. REMEMBER: You can always double check the 12 digit document numbers to make sure your customers has the correct tags in hand before they leave your counter.

Editing and Entering Customer Information: Sportsman Education This section is for adding a customer’s proof of Hunter, Bowhunter, Trapper or Waterfowl education when the actual education certificate is presented to you as an agent. 1. To add Sportsman Education, Click on “+ Add Education” to open the “New Sportsman Education” section. 2. Choose the type of education (Hunter, Bowhunter, Trapper) and then fill in the other fields (Certification Number, Date, Country and State/Province). Be sure to enter the state that the education certificate was issued from. To add more than 1 type of education Click “+ Add another” Once you add the education information, you MUST click on ADD.

Editing and Entering Customer Information: Previous Licenses This section is for adding a customer’s proof of Hunter, Bowhunter or Trapper education when presented as a previous. 1. To add a Previous License Click on “+ Add Previous License” to open the “Add a Previous License” section. 2. Choose the type of education (Hunter, Bowhunter, Trapper) and then fill in the other fields (Certification Number, Date, Country and State/Province). 3. Once you add the license information you MUST click on ADD. To add more than 1 type of license Click “+ Add another” Be sure to enter the correct state that the license was issued from. Remember, the license can be from another state or even another country. The customer must present the actual license, not a back tag or carcass tag. When proving bowhunter education with a previous license, the license must be from 1980 or later.

Editing and Entering Customer Information: Active Military Status This section is for adding information for customers who qualify under the Patriot Act to receive free Hunting and Fishing Licenses. Remember: The New York State Patriot Plan applies to customers who prove New York State residency and fall into one of three categories: 1) serving in NYS Organized Militia (may be living and/or stationed in NY), OR 2) serving in the US Reserves (may be living and/or stationed in NY) OR 3) serving full-time in the US Armed Services, stationed OUTSIDE of NY and who will be in NY for no longer than 30 days for leave or furlough. 1. Select “Yes” for 1 of these 3 categories. 2. Fill in the Grade/Rank, Unit, Location, Commander, Phone Number and Affidavit Date and check the Affirmation on behalf of the qualifying military service person. 3. Be sure to check the affirmation. In addition to entering this information into DECALS, the qualifying military service person must provide a completed and signed “Certification of Military Active Service Status” form (located on the Agent Help Link, labeled Patriot Plan). Agents MUST keep this form on file for at least 3 years. Non-residents who are stationed in NY qualify for resident prices and must fill out the “Certification of Military Active Service Status” form, but you DO NOT enter any information in the Active Military Status section. Simply make them a resident and keep the “Certification of Military Active Service Status” form on file for 3 years.

Editing and Entering Customer Information: Military Disability In order to qualify, your customer MUST be a NYS Resident with a service-connected Military Disability of 40% or greater. You may enter Military Disability as either Permanent or Annual. In order to qualify for a Permanent Military Disability discount, your customer must provide a letter from Veterans Affairs that shows a serviceconnected disability of 40% or more AND the letter MUST state that the disability is “Permanent”. This letter can be from any year. For Annual Military Disability, your customer must provide a letter from Veterans Affairs from the current calendar year that shows a service-connected disability of at least 40%. This letter needs to be presented each year. Remember: Only NYS residents with a Military Disability qualify for the disability discount.

Editing and Entering Customer Information: Landowner Status A customer must own at least 50 contiguous acres within the Wildlife Management Unit (WMU) they are applying for landowner status in. Only 1 person can apply as landowner on a specific land parcel(s) per season. The landowner is responsible for providing the Swis Code and Tax Map Id/Parcel ID. This information is available on their tax bill, but the customer does not have to show the agent the tax bill. 1. To add landowner information, click on “+ ADD LANDOWNER INFORMATION”. The “Add new Landowner Information” section will then open to allow you to add the SWIS Code, Tax Map/Parcel ID, License Year, and Active. To add multiple parcels of land Click “+Add Another”. 2. Once you enter the landowner information, you must Click on the “ADD” button. Once added the information will show in grid form. Enter the License Year in which you are selling the license. The Active dropdown box is where you apply the landowner information to your DMP selection. To apply, choose “Yes”. If you do not choose “Yes”, your customer will not get his or her landowner preference.

Editing and Entering Customer Information Once you have entered or verified your customer’s information, you will be presented with some of the following options. If you chose your customer from a list of search results, you will see the “Back to Search Results” button. Clicking this button will bring you back to the list of your search results. You may use this if you are not sure which customer is the correct one based on the information in the search results. If all required fields have been completed once you “Save Changes” you should see the “Success” message. If a required field has not been filled out you should see the “Error” message at the bottom of the Edit Customer Profile” page. If you save your changes and there is some missing information, you will be directed to the section with the error. The section with the issue should be outlined in RED. Once you have finished entering, editing or verifying your customers information you must check the box in order to proceed. By checking this box you are affirming that you verified you’re your customers information and saving the information in the profile.

What would you like to do? Once all your customer information is entered and/or verified, you will then be able to proceed to what you would like to do next. (Be sure to save your changes before you proceed) If you would like to sell any item in the catalog, click on “BUY A LICENSE/PERMIT”, If you would like to replace a previously purchased license, click on “REPLACE”, If you would like to void a license you sold that day, click on “VOID”, If you would like to upgrade a Lifetime Fishing or Lifetime Hunting License, click “UPGRADE LIFETIME”, LIFETIME TRANSFER (HQ ONLY) is only handled through the License Sales office. If you have a customer inquiring about a lifetime transfer, please have them call our office Monday-Friday, 8 am-4 pm at (518) 402 -8843.

Buy a License/Permit To sell any catalog item, click on “Buy A License/Permit” The “License Sales” section will open From here you can select any item that the customer qualifies for by clicking the “ADD” button to the right of the item. Remember: If your customer does not have the appropriate education, you will not be able to sell associated items. Information on the License Sales screen is driven by the information that is in the customer’s profile. The ADD buttons that allow the customer to include Lifetime License Icons on a customer’s driver’s license will only show if the customer holds a Lifetime License, they have the appropriate education and they have a valid NYS DMV ID# in their file. Note: When you are unable to ADD an item to the Shopping Cart, the ADD button will not be dark blue.

Buy a License/Permit (Lifetime Licenses) Lifetime Licenses can be purchased even if the customer does not have the appropriate education on file. Therefore if you are selling a Lifetime License to someone who is also proving their education, be sure to enter the education first. If you add the education after the sale, the customer will have to wait for their carcass tags to come in the mail. In order to purchase a Lifetime Bowhunting and/or Lifetime Muzzleloading privileges, your customer must buy either a Lifetime License (Sportsman) or a Lifetime Hunting (Small & Big Game). Once one of these items have been selected, the Lifetime Bowhunting and Lifetime Muzzleloading privileges will be made available. Remember: To qualify for a Lifetime License, your customer must be a NYS resident and have been a resident for at least 1 year.

Buy a License/Permit Continued By clicking the “ADD” button to sell a Hunting License, the Hunting License will then show in the SHOPPING CART in the upper right corner of the screen. Within the Shopping Cart, you will see the item(s) selected to purchase, the price for each item, the Total Amount of the sale and the “CHECKOUT” button. If you need to remove an item from the Shopping Cart, you can click on “Delete”. If your customer does not wish to purchase any other items, you can click the “CHECKOUT” button.

Buy a License/ Deer Management Permit (DMP) When selling a Deer Management Permit (DMP), click the “ADD” button to open the Deer Management Permit details screen. Choose your Wildlife Management Units. To apply Landowner status, check the appropriate box for the unit the customer would like. Remember, landowner preference can only be applied to 1 WMU unless the same WMU is selected for both choices. Once you select the WMU’s Click the “ADD TO CART” button. If the customer has the same landowner information already on file from last year, you can click the “Copy from previous year” box and then submit the information for the current year. If you need to add a customer’s landowner information, you can add it here as well as in the customer’s personal information section. Be sure to ask every customer that is purchasing a DMP if they own 50 acres or more of land within the WMU(s) they are selecting. If the customer does have landowner information, you can add it in this section. Remember: If you complete a sale of a DMP and you entered the wrong WMU for your customer please call the DMP Hotline (1 -866 -472 -4332). DO NOT tell the customer to call. To open the section to add land owner information, click “Add land owner Information”. Once you are done making the WMU selections and adding any potential land owner information be sure to click “SUBMIT”.

Buy a License/Freshwater Fishing & Marine Registry (Saltwater Fishing) When selling a Freshwater Fishing license or a Marine Registry (Saltwater License), Click the “ADD” button associated with the correct license You can sell multiple 1 Day and 7 Day license in 1 transaction. The system will not allow you to sell multiple items if the price exceeds the cost of the annual Fishing License. For each type of license you will need to select an “EFFECTIVE DATE”. In the case of the Marine Registry and the Annual Freshwater Fishing License, the effective date will be the day the license starts. These licenses will be valid for 1 year from the effective date. The “EFFECTIVE DATE” for a 1 Day license will be the only valid day for that license. The “EFFECTIVE DATE” for a 7 Day license will be the first of the 7 valid days for that license. Once you finish adding the effective date, click the “ADD TO CART” button. Please note, when you click in the Date fields you will have the option to type the date using the correct MM/DD/YYYY format or to select from the calendar. Remember: You can set the effective date for the Fishing Licenses and the Marine Registry for up to 60 days into the future. Also, keep in mind you CANNOT set and effective date if that date overlaps with an existing Fishing License or Marine Registry.

Other Sales Donations When selling items from the Donations section, be sure to enter the correct “Quantity” or “Dollar Amount”. Habitat Stamp/Contribution- Choose how many the customer would like and them to the Shopping Cart. At the end of the sale, the system should print out the number of stamps you entered for the customer. You can use the “+”, “-” or type in your quantity or dollar amount I Support Venison Donation- Choose the dollar amount the customer wishes to donate. I Support the Conservation Fund- Choose the Dollar Amount the customer wishes to donate. Resident Trail Supporter Patch-Choose how many patches the customer wants and add them to the cart. A Trail Supporter Patch will be mailed to the customer in approximately 6 -8 weeks. Conservationist Self- If your customer wishes to buy the Conservationist Magazine subscription for themselves, click the ADD button for Conservationist Self. The magazine will be mailed to the mailing address that is on file. Conservationist Gift- If your customer wishes to purchase a subscription as a gift for someone else click the ADD button for Conservationist Gift, enter the name and address for the individual they wish to give the subscription to and then click “Add to Cart”. Lifetime Card Replace- If your customer holds a Lifetime License of some kind & they lose their credit card style lifetime license they can purchase a new card for $5. Simply Click on the “ADD” button to add the item to the Shopping Card. Sportsman Ed Certificate- If your customer needs a new Sportsman Ed Certificate they can purchase a new one for $1 by Clicking the “ADD” button. Remember you can only sell this item if the customer has a valid NYS Sportsman Education Certificate on file in the DECALS system.

Completing a Sale/Checking Out After adding the sales items to the Shopping Cart, be sure to review them with your customer one last time. Again, each sales item will be listed with each item’s prices as well as the total amount due. If you need to remove items from the cart, click on “Delete” to the right of the item you need to remove. If everything is correct, click on the “CHECKOUT” button. After clicking the “CHECKOUT” button, the Payment Options box will open. Select the method of payment that your customer would like to pay use. This is not designed to make agents accept any particular form of payment. If you do not accept credit cards or checks, simply check the cash option. Your Sales Report will be noted with the method of payment for each sale you complete. If you need to additional items, Click the “CONTINUE SHOPPING” and you will be brought back to the “License Sales” section where you can add more items to the Shopping Cart. If you need to cancel the entire transaction, Click on the “CANCEL TRANSACTION” button If you are ready to finalize the sale and move forward with printing the tags, click the “PAYMENT CONFIRMED” button. VERY IMPORTANT: Make sure you have collected payment before clicking this button. Once this button is pushed, the sale will be completed and you are now responsible for the it. If you need to delete an item, you have one more chance to delete by clicking on this icon.

Completing a Sale/Printing Tags After you click on the “PAYMENT CONFIRMED” button, the Order Confirmation/Print Tag box will appear. After you print any licenses or tags you can go back to the same customers profile by Clicking on the “RETURN TO PROFILE” button. To print licenses, tags or Habitat Stamps, click on the “PRINT TAG” button. After you print the license and tags for your current customer, you can click on the “LOCATE A CUSTOMER” button to search for your next customer’s profile. If you need a receipt, you can click on the “PRINT/VIEW RECEIPT” button. There is not a need to print a receipt for every sale. A customer’s receipt is their license. Please note, this receipt is formatted to print out on an 8 ½” X 11” sheet of paper, therefore you must have an additional printer connected to the computer you use to sell licenses. Remember: Before your customer leaves the counter be sure to ask them to sign the affirmation on the back of their license panel. They should not sign the carcass tags until they fill the tag.

Completing a Sale / Print Tag & Reprint Reason When you complete a sale you need to click on the “Print Tag” button to produce the customer’s license and tags so you can print them. If the License and/or tags do not produce you may need to click on “Print Tag” again. After each time that you click the “Print Tag” button you will be asked to choose a Reprint Reason. You will be given 3 attempts to produce the license and/or tags by clicking the “Print Tag” button. Once you reach the 3 rd and final attempt at producing the license and/or tags you will see the “ALERT” warning you that this is the last time you can attempt to produce and print the license and/or tags. If you are still unable to produce and print the license and/or tags and you click on the “Print Tag” button again it will disappear and the license and tags you sold will now be voided. Remember: If you use up all your print attempts and the “Print Tag” button disappeared DO NOT give your customer any licenses or tags that may have previously printer out, THEY HAVE BEEN VOIDED AND ARE NO LONGER VALID.

Replace Documents If you need to replace an item for a customer, be sure to verify their information and then click on “REPLACE”. After clicking on “REPLACE”, the “Replace Documents” box will open. REMEMBER: Licenses and tags can only be replaced 3 times per customer. Check the box next to the items you wish to replace. Check the “License Period” column to be sure you are selecting the correct item. When all the items you wish to replace have been checked, click the “REPLACE SELECTED DOCUMENTS” button. REMEMBER: Don’t forget to have your customer fill out a Carcass Tag Replacement form (available on the Agent Help Link). License Issuing Agents must keep this on file for 3 years.

Replace Documents Continued Remember you can Cancel the Transaction or Replace More by clicking these buttons. After you click “REPLACE SELECTED DOCUMENTS”, the “Payment Options” box will open. Continue the same as you would for any sale. REMEMBER: The price for replacing a license is $5 and the price for replacing carcass tags is $10. Please keep in mind that this is per transaction. Example: If your customer has a Hunting License, Bowhunting License, Deer Tag, Bear Tag and an Either Sex Tag, it would cost $15 to replace them all: $5 for the Hunting & Bowhunting License; $10 for the Deer, Bear and Either Sex Carcass Tags To print the replacement licenses and/or tags, Click on the “PRINT TAG” button. After you print any licenses or tags, you can go back to the same customers profile by clicking on the “RETURN TO PROFILE” button. If you need a receipt you can click on the “PRINT/VIEW RECEIPT” button. There is no need to print a receipt for every sale. A customer’s receipt is their license. Please note, this receipt is formatted to print out on an 8 ½” X 11” sheet of paper, therefore you must have an additional printer connected to the computer you use to sell licenses. After you print the license and tags for your current customer you can Click on the “LOCATE A CUSTOMER” button to search for your next customer’s profile.

Void Documents If you need to VOID an item for a customer, be sure to verify their information and then click on “VOID”. The “Void Documents” box will open. Check the box or boxes next to the items you wish to VOID. Once you have selected the items to VOID, click on the “VOID SELECTED DOCUMENTS” button. REMEMBER: You CANNOT VOID the following items: • DEER MANAGEMENT PERMITS (DMPs) • LIFETIME LICENSES • ANYTHING THAT WAS REPLACED • DONATIONS You can only VOID items sold at your location on the same day they were sold (until midnight that day). If you have confirmed a sale and your customer did not pay, be sure to void the sale immediately. If there are DMP’s involved in the sale make sure you contact Revenue. After you click the “VOID SELECTED DOCUMENTS” button, the Void Confirmation box will open. From here you can “PRINT/VIEW RECEIPT”, “RETURN TO PROFILE” or “LOCATE A CUSTOMER”.

Upgrading a Lifetime Hunting or Lifetime Fishing License If you need to Upgrade a Lifetime License, be sure to verify your customer’s information and then click on the “UPGRADE LIFETIME”. The “Upgrade Lifetime License” box will open. Please note the Alert. You should collect the old Lifetime License privilege panel. In the case below you would collect the Lifetime Fishing privilege panel before proceeding through the upgrade. This panel will be returned to NYS DEC Revenue with your Returnable Documents. Check the box at the beginning of the lifetime license row, and then click the “UPGRADE SELECTED DOCUMENTS” button. REMEMBER: The only Lifetime Licenses that can be upgraded are Lifetime Fishing and Lifetime Hunting. The ONLY Lifetime License you can upgrade to is the Lifetime License (Lifetime Sportsman). You CANNOT upgrade an annual license to a Lifetime License.

Upgrading a Lifetime Hunting or Lifetime Fishing License Continued The Payments Option box should open and you can select your Method of Payment. The system will calculate the difference in price from what the original Lifetime License to the upgraded Lifetime License (Lifetime Sportsman). To finalize the Upgrade, click on the “PAYMENT CONFIRMED” button. Remember, once you click this button the sale will be complete and you will not be able to void it. To print the new Lifetime License and any tags the customer is due, click on the “PRINT TAG” button. After you print any licenses or tags, you can go back to the same customers profile by clicking on the “RETURN TO PROFILE” button. If you have a need for a receipt, you can click on the “PRINT/VIEW RECEIPT” button. There is not a need to print a receipt for every sale. A customer’s receipt is their license. Please note, this receipt is formatted to print out on an 8 ½” X 11” sheet of paper, therefore you must have an additional printer connected to the computer you use to sell licenses. After you print the license and tags for your current customer, you can click on the “LOCATE A CUSTOMER” button to search for your next customer’s profile.

Reports To access your reports after you login, click on the REPORTS dropdown. Then click on the type of report you wish to run. You will have the following report options: Agent Daily Sales Receipt: Allows you to view and print your sales for a particular day. ANS (Account Notice Statement): When this report is run, you will see the most recent financial summary of your sales by sales period along with the amount that DEC Revenue will be sweeping from the bank account set up in your contract/agreement. Contact DEC Panel: This panel will provide your customer with the phone number for the NYS DEC License Sales office. Patriot Form: This is an additional location for the “Certification of Military Active Service Status” form. Historical ANS: Gives you the ability to run your ANS for previous sales periods. Please Note: The Agent of Record and Clerks can run all of the reports.

Reports: Agent Daily Sales Receipt Choose “Agent Daily Sales Receipt” from the “Reports” dropdown. Once you click in the date field you will see the calendar. Select a day from the calendar or type in the date you need. Once you have the date you need in the field click on “SUBMIT”. The report will then produce in a pdf format that you can then save to your computer or print out. You can click on the arrows to move backwards of forwards 1 month at a time.

Reports: Historical ANS (Account Notice Statement) Choose “Historical ANS” from the “Reports” dropdown. Once you click in the date field, you will see the calendar. Select a day from the calendar or type in the date you need. If you wish to type in the date you can but you must use the MM/DD/YYYY format. Once you have the date you need in the field click on “SUBMIT”. The report will then produce in a PDF format that you can then save to your computer or print out. Please note: When you run the “ANS” you will not be asked to enter a date. Once you click on “ANS” in the Reports dropdown, the report will automatically run and produce the most recent ANS report. You can click on the arrows to move backwards of forwards 1 month at a time.

Thank you for completing NYS DEC’s online training module. To move forward in the training process, you will need to follow the instructions below. 1. After viewing the training module and reading the License Issuing Handbook, send an email stating that you have read the License Issuing Handbook and viewed the training module to Supervisor. License@dec. ny. gov. Be sure to also include the following information: a. Name of Business/Municipality as provided on your License Issuing Agreement b. Name of person who viewed the training modules and read the handbook c. Daytime phone number. If you did not receive instructions on accessing the Agent Help Link, send an email to Supervisor. License@dec. ny. gov. 2. If we are able to additional agents, License Sales will review your submission and email a quiz that the trained person will need to take. 3. After completing the quiz, email it back to Supervisor. License@dec. ny. gov. Make sure to complete all questions and fill in the information requested at the end of the quiz. Each person taking the training will need to complete a separate quiz and email it back to Supervisor. License@dec. ny. gov. 4. License Sales will review the completed quiz and information provided. If approved, License Sales will contact Revenue about reactivating or setting up and account in DECALS. 5. Once an account has been created, Revenue will notify you and provide you with an agent ID number and initial password. 6. A printer, license paper and guides will be mailed to the shipping address provided at the bottom of the quiz. If you have questions, feel free to contact our office at Supervisor. License@dec. ny. gov or (518) 402 -8843.