Nursing Student Orientation to Nationwide Childrens Hospital About

Nursing Student Orientation to Nationwide Children’s Hospital About Nationwide Children’s Hospital Professional Development Schools of Nursing 2015/2016 Academic Year ………………. . …………………………………………………………………. .

Our Mission Nationwide Children’s Hospital is committed to providing the highest quality of care to all children and their families regardless of ability to pay. …………………………………………………………………. .

Our Values As One Team we: • Do the right thing: – We always act with integrity and honesty – We are inclusive and respectful of everyone • Treat Me with Respect is a program at NCH that focuses on changing interaction and communication techniques to transform the patient and family experience and subsequently impact best outcomes. …………………………………………………………………. .

Our Values As One Team we: • Create a safe day every day – We make safety our personal commitment – We communicate clearly and completely – We routinely seek input from others and always support our colleagues ………………. . …………………………………………………………………. .

Our Values As One Team we: • Promote health and well-being – We balance work and life demands – We generate optimism and energy in one another – We advance our health, and the health of our community ………………. . …………………………………………………………………. .

Our Values As One Team we: • Are agile and innovative – We embrace and manage change – We foster a streamlined and entrepreneurial environment – We generate and share new knowledge and ideas ………………. . …………………………………………………………………. .

Our Values As One Team we: • Get results – We’re accountable (we do what we say we’ll do) – We’re determined (we get the desired result) – We’re committed to constant improvement – We leverage our diverse strengths ………………. . …………………………………………………………………. .

Service Excellence = Family Centered Care Ø Ø Ø Ø Ø Smile, when appropriate Be attentive Acknowledge needs Ask about preferences Answer questions Work as One Team Be personable…upbeat Clarify needs Follow through ………………. . …………………………………………………………………. .

Expected Service Behaviors Ø Everyone makes a personal commitment to treat others with respect Ø Everyone is responsible for clear and complete communication and active listening Ø Everyone is accountable for responding to patient and family and co-worker needs ………………. . …………………………………………………………………. .

Patient Rights and Responsibilities A patient, parent or guardian at Nationwide Children’s Hospital can expect to: § Be partners with the hospital staff in your care or the care of your child. § Be called by your name and be given the names of the doctors, nurses, and others who provide care. § Receive care from hospital staff who respect your personal values, beliefs and customs regardless of your race, ethnicity, gender, religion, sexual orientation, gender identity or expression, cultural background, income level (socioeconomic status), physical or mental disability, education or illness. ………………. . …………………………………………………………………. .

Patient Rights and Responsibilities A patient, parent or guardian at Nationwide Children’s Hospital can expect to: § Have hospital staff take the time to listen to what you say, value your opinions and choices, and answer your questions. Know that you can express your feelings or fears and receive caring responses. § Receive prompt, thoughtful care that keeps your daily routine as normal as possible and respects your need to rest and to learn. § Have family and friends around to comfort and help take care of you when they are able. ………………. . …………………………………………………………………. .

Patient Rights and Responsibilities A patient, parent or guardian at Nationwide Children’s Hospital can expect to: § Be given pain relief and other forms of comfort care when needed, and not be restrained unless it must be done for your safety or the safety of others. § Receive care and treatment in safe and clean surroundings. § Be given as much information as you need to help you decide whether to consent to treatment or refuse it. § Have access to an interpreter if needed. ………………. . …………………………………………………………………. .

Patient Rights and Responsibilities A patient, parent or guardian at Nationwide Children’s Hospital can expect to: § Have access to Pastoral Care or other spiritual counsel of your choice. § Have privacy during exams and treatment and have the information about your illness kept private. § Be taught what you need to know and do when you go home. § Have access to your medical record unless restricted by law. ………………. . …………………………………………………………………. .

Patient Rights and Responsibilities A patient, parent or guardian at Nationwide Children’s Hospital can expect to: § Have your complaints heard and resolved. § Have the right to decide on and to document an advance directive as allowed by law and have hospital staff and doctors comply with your wishes. § Examine your medical bills and have the charges explained to you. § Have the right to consent to or refuse to take part in any research program. …………………………………………………………………. .

Patient Rights and Responsibilities A patient, parent or guardian at Nationwide Children’s Hospital has the responsibility to: § Wear Nationwide Children’s Hospital ID badge at all times. § Give complete information about your health. § Follow your treatment plan and tell your health care team if you have pain or changes in condition. § Tell those who care for you when you do not understand your care or what is expected of you. ………………. . …………………………………………………………………. .

Patient Rights and Responsibilities A patient, parent or guardian at Nationwide Children’s Hospital has the responsibility to: § Know that if you refuse treatment, you are responsible for the outcome. § Follow the hospital’s rules out of respect for other families and hospital staff. This includes respect for the property of others, controlling noise, and following the no-smoking policy. ………………. . …………………………………………………………………. .

Corporate Integrity Program Employees, Instructors and Students have the duty and responsibility to: – Follow the Nationwide Children’s Hospital Standards of Conduct – Follow Policies and Procedures – Conduct all activities in an ethical and lawful manner ………………. . …………………………………………………………………. .

Corporate Integrity Program Your Responsibility: • First - contact the Program Manager of the unit where you are assigned. • Second - if you have raised an issue and it’s not getting proper attention or remains unresolved, relay your concerns to the next level of management, the Director of the Professional Development department. …………………………………………………………………. .

Corporate Integrity Program Your Responsibility: • Third - seek guidance from the Corporate Compliance Officer. – Corporate Compliance Officer: (614) 355 -0400 • If assistance is still needed, or if you are uncomfortable taking the above steps, call the Hotline. – Call the Hotline when your concerns are not addressed through the standard resolution process. – Hotline 1 -877 -267 -1935 ………………. . …………………………………………………………………. .

HIPAA: Privacy, Confidentiality, and Security Health Insurance Portability and Accountability Act (HIPAA) • Federal government standards & requirements for maintaining/transmitting health information • Defines & protects identifying patient information • Legal and ethical duty to maintain confidentiality ………………. . …………………………………………………………………. .

HIPAA: Privacy, Confidentiality, and Security • Privacy Notice – Know how their information is used – Know who their information is shared with – Right to privacy • Restrict Use & Disclosure – “Opt-Out” of hospital patient directories – Limit amount & types of information released ………………. . …………………………………………………………………. .

HIPAA: Privacy, Confidentiality, and Security • Minimum Necessary and Reasonable Safeguards – Access to minimum necessary information to perform assigned duties – Taking the necessary precautions to keep protected health information from unwanted disclosure ………………. . …………………………………………………………………. .

HIPAA: Privacy, Confidentiality, and Security Your Role: Paper, Faxes, Phones • Never leave paper information unattended where other people may view it • Carefully dispose of confidential information and reports (request direction if necessary) • Never take Protected Health Information (PHI) off hospital property, including information recorded on/in notepads, binders, patient lists or schedules, charts, scrap paper, Epic print-outs, etc. …………………………………………………………………. .

HIPAA: Privacy, Confidentiality, and Security Your Role: Paper, Faxes, Phones • Verify fax numbers, location of receiving fax machine, identity of person receiving fax • Verify phone number, identity of person(s) receiving voice mail • Report any errors or mistakes immediately • Violations may result in discipline ………………. . …………………………………………………………………. .

HIPAA: Privacy, Confidentiality, and Security Your Role: Electronics • Never share usernames/passwords – immediately report to unit manager if compromised • Do not use hospital computers to access information for any reason other than to perform the job • Do not use personal e-mail accounts to transmit PHI • Do not text or page PHI ………………. . …………………………………………………………………. .

HIPAA: Privacy, Confidentiality, and Security Your Role: Electronics • Never copy PHI to computers or personal devices such as jump drives, portable hard drives, tablets, phones, etc. • Do not share hospital information or PHI via social media • Do not photograph patients or patient information using cell phones, cameras, tablets, etc. ………………. . …………………………………………………………………. .

HIPAA: Privacy, Confidentiality, and Security Your Role: Sharing Information • Be discrete with all oral communication • Before sharing information, verify the person’s identity: they may be known to you; provide picture ID; call the patient/parent to verify identity; verify the person’s need to know the information • Do not share information with the patients’ extended family or friends unless the parent/patient is present and requests information be shared, is authorized by parent/patient, or in the patient’s interest (i. e. , emergency) ………………. . …………………………………………………………………. .

HIPAA: Privacy, Confidentiality, and Security Your Role: Confidentiality • Do not disclose confidential patient information • Do not discuss information of a sensitive or confidential nature in public areas • Do not take photographs of patients and/or their families • Do not disclose confidential information about employees, donors, volunteers, or hospital business • Do not violate any policy as outlined under HIPAA ………………. . …………………………………………………………………. .

Before leaving hospital property all information used for school assignments must be stripped of Protected Health Information § Patient Name § Subscriber number § Medical Record Number § Account number § Address § Certificate/license number § Names of relatives § Vehicle serial number § Names of employers § Web/Internet provider § Birth date address § Social security number § Fingerprints or § Telephone number voiceprints § Fax number § Full face photographs § E-mail address

Organizational Ethics • Compliance with ANA Code of Ethics for Nurses • Policies & Procedures provide structure for guidance for ethical issues – Patient Rights and Organization Ethics – Corporate Compliance – HIPAA related policies ………………. . …………………………………………………………………. .

Organizational Ethics • Right to request the Ethics Committee to meet to discuss ethical issues • Nurse Leaders are resources when moral issues in patient care or interdisciplinary collaboration are identified • Right to request change in assignments ………………. . …………………………………………………………………. .