NSW Public Service Talent Pools For NSW Government

NSW Public Service Talent Pools For NSW Government agencies, the Public Service Talent Pools offer a time and cost-effective way to recruit for commonly needed roles across the sector. Agencies can access pre-qualified candidates who have been rigorously assessed and have met the standards needed to perform a role. Candidates in these pools are eligible for various roles across NSW Government and ready to be hired straight away.

Why use the talent pools? Significant time and cost savings Access to diverse and high-calibre talent Support mobility across the sector Bring fresh talent into the NSW Government

Types of roles you can fill using the talent pools Grade 1/2 talent pool Service Delivery Administration Processing and Registration Administration Communications Grade 3/4 and 5/6 talent pool Client Services

How to hire from the Public Service talent pools 1 • Review the role requirements in your role description and identify the Public Service talent pool that is most suited to the role you are trying to fill • Obtain approval to fill the role 3 5 • Obtain current referee • Raise a requisition in your recruitment system • Complete two or more referee checks for any chosen candidate, and other pre-employment checks (if applicable) 4 • Invite candidates in for an informal interview so you can determine their fit for the role 2 details from preferred candidate(s) • Review and contact talent pool candidates using our online system. Further details about the system can be found on our website. • At this stage, you can conduct an additional assessment (if required) 6 • Make an offer to your preferred candidate(s) • Once start dates are confirmed, finalise your request using the online system

Assessment and selection process Grade 3/4 and 5/6 talent pool Stage 1 – Online Application PSI Basic Skills Tests — This capability based assessment is a series of tests that are designed to measure language skills, numerical ability, reasoning and perceptual ability. Candidates complete 5 basic skills tests measuring the following: Reading comprehension Decision making Ability to follow written instructions Computer Skills Commitment to Customer Service Situational Judgment — This capability based assessment is a customised tool that measures the aspect of verbal reasoning that encompasses the ability to make decisions and demonstrate sound judgement based on written information. Targeted Questions — This screening tool seeks to capture motivation for working in NSW Government and alignment to values. Stage 2 – Pre Assessment Centre Stage 3 – Assessment Centre • Prior to attending the assessment centres all candidates completed a Hogan personality assessment. • At the assessment centres all candidates completed a series of bespoke capability based assessments designed to assess specific capabilities and provide realistic job preview. • Structured interview: Capability based assessment that provides a standardised and equitable way of evaluating capabilities. Group activity: Capability based assessment that ensures broader capability is evaluated in the context of a group setting. Role play: Bespoke capability based assessment designed to measure specific capabilities in the context of customer service and to provide realistic job preview. Stage 1 – Online Application • PSI Basic Skills Tests — This capability based assessment is a series of tests that are designed to measure language skills, numerical ability, reasoning and perceptual ability. Candidates complete 5 basic skills tests measuring the following: Reading comprehension Decision making Ability to follow written instructions Computer Skills Commitment to Customer Service • Situational Judgment — This capability based assessment is a customised tool that measures the aspect of verbal reasoning that encompasses the ability to make decisions and demonstrate sound judgement based on written information. • Targeted Questions — This screening tool seeks to capture motivation for working in NSW Government and alignment to values. Stage 2 – Pre Assessment Centre • Prior to attending the assessment centres all candidates completed a Hogan personality assessment. Stage 3 – Assessment Centre • At the assessment centres all candidates completed a series of bespoke capability based assessments designed to assess specific capabilities and provide realistic job preview. • Structured interview: Capability based assessment that provides a standardised and equitable way of evaluating capabilities. • Group activity: Capability based assessment that ensures broader capability is evaluated in the context of a group setting. • Role play: Bespoke capability based assessment designed to measure specific capabilities in the context of customer service and to provide realistic job preview.

Assessment and selection process Grade 1/2 talent pool Stage 1 – Online Application PSI Basic Skills Tests — This capability based assessment is a series of tests that are designed to measure language skills, numerical ability, reasoning and perceptual ability. Candidates complete 5 basic skills tests measuring the following: Reading comprehension Decision making Ability to follow written instructions Computer Skills Commitment to Customer Service Situational Judgment — This capability based assessment is a customised tool that measures the aspect of verbal reasoning that encompasses the ability to make decisions and demonstrate sound judgement based on written information. Targeted Questions — This screening tool seeks to capture motivation for working in NSW Government and alignment to values. Stage 2 – Pre Assessment Centre Stage 3 – Assessment Centre • Prior to attending the assessment centres all candidates completed a Hogan personality assessment. • At the assessment centres all candidates completed a series of bespoke capability based assessments designed to assess specific capabilities and provide realistic job preview. • Structured interview: Capability based assessment that provides a standardised and equitable way of evaluating capabilities. Group activity: Capability based assessment that ensures broader capability is evaluated in the context of a group setting. Role play: Bespoke capability based assessment designed to measure specific capabilities in the context of customer service and to provide realistic job preview. Stage 1 – Online Application • As part of the online application, all candidates completed the following assessments: • Work Style and Situational Questions: This is a customised tool that measures the aspect of verbal reasoning that encompasses the ability to make decisions and demonstrate sound judgement based on written information. Stage 2 – Online Skills Assessment • PSI Basic Skills Tests — This capability based assessment is a series of tests that are designed to measure language skills, numerical ability, reasoning and perceptual ability. Candidates complete 3 basic skills tests measuring the following: • Reading comprehension • Decision making • Forms checking Stage 3 – Assessment Centre • Prior to attending the virtual assessment centre, all candidates completed a personality questionnaire. • At the virtual assessment centres all candidates completed two bespoke capability-based assessments designed to assess specific capabilities and provide realistic job preview: • Structured interview – A capability-based assessment that provides a standardised and equitable way of evaluating capabilities. • Work Simulation activity – A capability-based assessment designed to measure specific capabilities in the context of a customer service and data entry, designed to provide realistic preview.

For more information or additional resources, please visit: psc. nsw. gov. au/talentpools