NSS I cant get no satisfaction Stef Black

NSS: I can’t get no satisfaction Stef Black Development Consultant, sparqs @sparqs_scotland #sparqs 19

How to do well in the National Student Survey How to raise your NSS score by % How to improve your NSS response rate An easy way to improve student engagement in NSS Five ideas for increasing student satisfaction in NSS How much are your NSS results really telling you? Is the NSS actually useful? @sparqs_scotland #sparqs 19

sparqs project • Sector focus on understanding and using data; • Evidence-based approach; • “Thorn in our side” – still seen as a challenge for the sector; • Student voice section – poorer performance that expected? ! Output? Publish the research, workshops, training & support… @sparqs_scotland #sparqs 19

sparqs research • Understanding the data and potential impact of external influencers • Contextualising – benchmarks, comparisons, 2017 vs 2018 • Quantitative / qualitative • Work of the Planners and their NSS analysis • Consideration of the restrictions of the data, and the project… @sparqs_scotland #sparqs 19

St af f Closing the feedback loop Feeding back Identify the issue ts n e d u t S Develop & implement the solution @sparqs_scotland #sparqs 19

Relationship between sections Assessment & Feedback Learning Opportunities Student Voice Organisations & Management @sparqs_scotland #sparqs 19

Qualitative data Quantitative analysis informed next direction – Conducting semi-structured informal interviews with colleagues in Scotland RUK. * Categorised Scottish institutions into three groups: those who performed the best, those who had improved significantly from 2017 – 2018, and those who performed the worse. Aim is to capture and curate “best practice” whilst also comparing practices to see what impact these can have. *This work is very much on-going @sparqs_scotland #sparqs 19

Best practice Approach to language Partnership working Formal reporting and accountability Honesty – you said, we didn’t Champions/ambassadors Student reps – training & support Triangulation of data Understanding of the process of ‘closing the feedback loop’ • Data evidence change – SPAs, strategic planning, course reps… • • @sparqs_scotland #sparqs 19

Other things to consider? We also asked interviewees to consider what other drivers they thought had the potential to impact on student satisfaction in the Student Voice section (both positively and negatively) • • Scale & size Visibility Sector support & guidance Strategic approach to change Timing Support/funding for SA Communication Primary drivers @sparqs_scotland #sparqs 19 Secondary drivers

External Influencers Internal Best Practice @sparqs_scotland #sparqs 19 Potential Drivers How can we use our understanding of these to make a positive difference?

Group 1 What do you think are some of the external influencers that have an impact on your student satisfaction scores, and how you could overcome them? @sparqs_scotland #sparqs 19

Group 2 Identify some examples of best practice from your institution, and consider how/if they could be shared or replicated? @sparqs_scotland #sparqs 19

Group 3 Consider the primary drivers that have the most impact on student satisfaction, both positively and negatively @sparqs_scotland #sparqs 19

Group 4 Consider the secondary drivers that have the potential to have an impact on student satisfaction, both positively and negatively @sparqs_scotland #sparqs 19