Novartis learning Unleashing the Power of our People

Novartis learning Unleashing the Power of our People Brigitte E. Gubler, Head Leadership & Personal Growth Acadamy, Head Novartis Universities April, 2019

Business Drivers What is driving radical workforce change? Where are we now? What are the current achievements and challenges? The Future & beyond Where are we headed? Novartis Co. E Learning

Business Drivers The traditional family is fast becoming atypical Rapid acceleration in longevity Shifts in migration, racial and ethnic diversity Changes in fertility and parenthood The rise of the Free Agent Importance of our digital identity Novartis Co. E Learning 3 Business Use Only

New CEO Vasant Narasimhan Novartis Co. E Learning 4 Business Use Only

Changing Leadership Expectations Novartis Co. E Learning 5 Business Use Only

Changing Leadership Expectations Out with the old in with the new…. How we lead Novartis Leadership Expectations Inspired • Engage others in our purpose • Connect associates’ work to shared purpose • Role model values Curious • Be a learner, not a knower • Foster a learning culture • Encourage others to challenge your views & assumptions Unbossed • Create clarity and accountability • Empower and support others • Remove obstacles Self-Aware • Manage your energy and impact • Be clear, present and focussed • Develop trusting and respectful relationships Command Control Charismatic Confidence Self-Promoting Novartis Co. E Learning 6 Business Use Only

Taking courageous steps Good-bye 20 th century UNBOSS is the good-bye to 20 th century hierarchies, KPIs, job descriptions, titles, bonus schemes, marketing tools and sales strategies. UNBOSS is a new mindset that turns conventional understanding of management and work on its head, and transforms limited companies into unlimited movements. Novartis Co. E Learning 7 Business Use Only

Our cultural aspiration comes to life through Employee Experience: “Moments that Matter” “I want to leave my legacy at Novartis and continue to feel part of the Novartis extended family. ” “I have the right tools and technology, wherever I work and I can do my work flexibly. ” “From how I was selected to how I was onboarded, including internal job moves, my first impressions have motivated me to be my best. ” My first impression My lasting impression My impact Inspired My ease of doing work 1 My growth Curious “I have a private life outside work with personal demands that are recognized by Novartis. ” “I feel appreciated and rewarded fairly with pay and benefits that matter to me. ” In line with market/ industry practice and good standards 1 On team, business and society Novartis Co. E Learning My leadership Unbossed My personal moments My rewards “I am energized to work on things that matter and connect with others to amplify our impact. ” “As I grow professionally, I have the very best opportunities to learn and develop. ” “I’m learning to lead from role models while preparing others to lead today and in the future. ” Competitively differentiated (next 3 years)

Moving from training to journeys ‘Ready to Grow’ Sets a Foundation for New Leaders Novartis Co. E Learning 9 Business Use Only • RTG sets a foundation, helping people make the transition from a pure individual contributor, to an associate who leads in some capacity. • The focus is on the fundamental role of a Novartis leader, with an emphasis on people being the top priority and servant leadership. • RTG is a guided 3 part cohort/group learning journey and is completely virtual, using existing Novartis digital platforms for classes, visual podcasts, and self-study.

Moving from training to leadership development journeys at the first line Over 2, 500 people per year 9 month journeys Digital content Nudges Action workshop Peer coaching Habit building Novartis Co. E Learning 10 Business Use Only

Enabling the middle with Leading Beyond • Start !! • • • LEADING and top doing individual tasks Selecting for LEADERSHIP capability and stop selecting for technical skills Holding your direct reports accountable for LEADERSHIP and stop managing tasks Providing clear context and outcomes and letting go Building your network across the Novartis organization LEADING for purpose and stop leading for profit Novartis Co. E Learning 11 Business Use Only

Guiding principles for the NBS Talent approach § Considers talent to be a shared resource rather than owned by one domain/function § Is simple, standardized and focused on the essential to drive required outcomes § Is future-oriented, strengths-based and development-focused § Models an inspired, curious and unbossed culture • Capitalizes natural strengths of countries and NGSCs (x-domain & xdivisional talent exchange) • Bottom-up and agile approach: Implement & correct based on feedback Novartis Co. E Learning 12 Business Use Only

The future and beyond Novartis Co. E Learning

Building Novartis Digital Capability Building digital capability will require tailored approaches for different audiences, with a common underlying capability architecture. Initial analysis has identified three main audience groups for Digital: 1 2 Leaders: Provide skills to sponsor digital projects, include digital in their strategy and create culture for digital. Practitioners: Develop skills and knowledge to work on digital projects or in digital roles Digital Immersion For Leaders (DI 4 L) Communities of Practice (inc. curated learning paths) MOOCs e-Learning + Functional / Divisional Offerings 3 14 Awareness for all Associates: Awareness of digital, demystify & provide confidence. Create ability to generate digital ideas Novartis Co. E Learning Business Use Only Digital Awareness Hub Digital Webinars e-Learning Communities of Practice MOOCs

Digital Immersion for Leaders 3 -4 Hour session that can be run locally as a leadership team and cascaded • Format: – Run by local digital champion – Hands-on feel e. g. play with data, design a trial – Select Scenarios / modules based on interest / understanding – Digital Experiments – Digital Leadership Challenges – Gamification element – Supports Culture • Over 480 Leaders signed up so far (just a couple of weeks into launch). • Rolling out to all leadership teams through 2019. Novartis Co. E Learning 15 Business Use Only

The right content when you need it Novartis Co. E Learning 17 Business Use Only

Get social with your learning Playlists for learning so employees / leaders can create and share their own paths for courses. Novartis Co. E Learning 19 Business Use Only

Q&A Email: Brigitte. gubler@Novartis. com Linkedin: Brigitte. Gubler