Notification Warning Track UASI Vulnerable Populations Disaster Planning

Notification & Warning Track UASI Vulnerable Populations Disaster Planning Conference

Panel #1: Latino/Hispanic Media Communications • Mario Zavaleta & Marta Sanchez WA Hispanic Media Association & Latino NW Communication • Jose Luis Gonzales Univision, KUNS, Mundo FOX • Teresa Jones Univision, KUNS, WA Hispanic Media Association • Mario Rodriquez (“Zuper Mario”) El Rey 1360 AM Facilitator: Lynne Miller King County Emergency Management

Panel #2: Community Based Communications • Mohamed Ali, MPH Somali Health Board • Pete Reisert Snoqualmie Tribe • Lucille Walls Alliance of People with Dis. Abilities • Faaluaina Pritchard Asia Pacific Cultural Center Facilitator: Ana-Marie Jones Collaborating Agencies Responding to Disasters

Preparing community organizations for disasters Ana-Marie Jones Executive Director Collaborating Agencies Responding to Disasters Oakland, CA

Leveraging local resources Notification and Warning Track

Warning and Notification Survey

Survey Results �Designed to give a broad look at warning and notification in the region �Designed to identify potential gaps �Distributed to all conference registrants and standbys, plus all emergency management organizations in the region. �Completed by 147 conference attendees and 6 nonattendees

Organization Types

Clients Served

Other Clients Noted �College Students �Children �Veterans �Church Members �Government Agencies �Non-Profit Agencies �All of the Above

How Govt Provides Info

Other Ways Provided �Press releases �Newspaper �Ham Radio Operators �Blogs �Live Interviews & Broadcast Media �Phone Tree �Fax �Regular Mail

Other Notable Responses �We don’t deal with the public �I don’t know how we send emergency info �We don’t currently send emergency info

Translations Provided by Gov’t.

Other Translations and Notes �Native American �Can translate into 170 languages upon request �Have never sent emergency info �Don’t know what languages we have available

How Service Providers Receive Info

How providers want info �We asked how service providers would like to receive emergency information but currently don’t. � 20 people responded and they listed: �E-mail �Phone calls �Text Messages �Mobile Apps �Social Media

How Providers Share Info

Providers Share in Many Languages

Other Languages Noted �Ukrainian �Tagalog �American Sign Language �Braille �TTY/TDD �Khmer �Arabic �Farsi �Burmese �Nepali �Chin �French �Lingala

Observations �Large percentage of government agencies provide info via websites, but small percentage of service providers get it from there. �Large percentage of government agencies provide info via e-mail and very large number of service providers receive it that way.

Observations, con’t. �Fairly high percentage of government agencies provide info via social media, low percentage of service providers receive it that way, but several stated they wanted to. �Fairly high reliance by service providers on broadcast media (TV, Radio), but info is more directly available via other sources

Observations, Con’t. �Local government utilizes their own TV and radio stations, but almost no service providers get their info there. �Side note, service providers get more info from broadcast radio vs broadcast TV and from local government radio vs local government TV.

Observations, Con’t. �A medium percentage of government agencies utilize automated phone calls and text messages and a medium number of service providers receive them that way, though both were listed as ways providers want to get info but currently don’t. �Medium percentage of government agencies use billboards or signs, but few service providers get info from them.

Observations, Con’t. �Government primarily distributes messages in English, with Spanish and Russian being 2 nd and 3 rd. �Service Providers have the ability to share those messages in many other languages and do so, primarily via in-person contact or e-mail to their clients.

Conclusions �There are great opportunities for collaboration in warning and notification �There are disconnects between what government offers and what service providers need. �There is a knowledge gap between what is available to service providers and what they are aware of.

Leveraging local resources Notification and Warning Track

Table discussions: Problem solving with subject matter experts • Clair Chean, Cultural Navigator Topic area: Children, families, schools, refugees • Kim Morrison, Program Specialist Topic area: Persons experiencing homelessness • Meredith Li-Vollmer, Risk Communications Specialist Topic area: Social media • Mindi Mattson, Emergency Management Coordinator Topic area: Neighborhood-based communications • Trish Twomey, Hunger Action Center Director Topic area: Food banks, impoverished Facilitator: Carina Elsenboss Public Health-Seattle & King County

Thank you for participating! Notification and Warning Track