Notice distress hear concerns respond helpfully A model

Notice distress, hear concerns, respond helpfully A model for training health and social care professionals in patient-focused support

When the patient is distressed and the health worker doesn’t know what to say - great teachers are needed When people don’t prioritise the teaching of listening skills - teach listening skills anyway

When we value listening – learners notice that we value listening When we respect our learners – they take that respect with them to their patients

Ambition? • A workshop which is the best of its kind • A national community of educators of communication skills • An expanding body of research evidence • A comprehensive website of resources • An infrastructure that can’t be closed down by NHS England

Quality, Quality and Quantity • Improved learning packs • Improved SATFAC packs • Licensed trainers who have demonstrated competence • Quality assurance programme • Updates and resources on the website • Systems to support hundreds of trainers

What have we achieved? • 500 people trained to teach SAGE & THYME • 113 trained to teach SAGE & THYME in the last 12 months • 35, 600 training packs used

Publications • First paper published in Patient Education and Counseling (2010) • Second paper accepted for publication in Journal of Continuing Education in the Health Professions (publication March 2014) • District Nurse study being prepared for publication (Griffiths et al)

My greatest worry? • The misunderstanding of the Y