Notes Tickler Elliott Business Software V 7 X

Notes & Tickler Elliott® Business Software V 7. X Edward M. Kwang, President

History of Notes Development • Netcellent developed Notes for Macola® in 1991. • Note type function in 1992. • Tickler function in 1997. • Graphical user interface in 1998. • Tickler reminder function in 1999. • Knowledgebase function in 2000. • Notes have been mature through a long period.

Notes Overview • Notes are a global function that lets users enter additional notes for any master record like a customer, item, vendor or order record. – It’s unlimited – It’s an extension to the Elliott database – It’s searchable – It’s printable – Notes can become tickler as reminder – Tickler can become management tool

Notes vs. Attributes • Attribute was introduced with Elliott® V 7 (2002) – Attribute expand Elliott Database without modification. • Notes was available since Macola® V 5 (1991) – Before Attribute was available, Notes is the only way to expand Elliott Database without modification. – Notes is more suitable for free form text. – Notes can be used as a way to expand Elliott Database too. However, attribute is more suitable than notes for this purpose now.

Demo Notes – Create a new Note • Customer Note • Create 2 nd Customer Note – Create Note Type • Template • Security • Printing – Access a Note • From Customer File Maintenance & Inquiry • Sales Desk

Demo Notes Knowledge Base • Demo Netcellent Tech Support KB • Notes are searchable by keywords • Use “filter” to determine the scope and search parameters

Demo Printing Notes • Controlled by Note Type • A note attached to the order header • A note attached to the line item • A note attached to the customer/ship-to • A note attached to the item

Tickler Overview • Ticklers are an extension to Notes. By designating a note as a tickler you will be reminded on a certain date and time that a task/tickler is due. – Reminder tool – Management tool • Work Flow Management • Process Management

Tickler Demo Sequence – Tickler Setup – Create a Tickler – Launch Reminders – Organize the hierarchy structure to use Tickler as a valuable Management Tool – Launch Tickler independently in your Startup Folder – Use Tickler as a Management Tool – Use Tickler as Internal Email

Demo Tickler Setup • Tickler Reminder work for up to 10 Companies. • You must identify the Data directory that you wish Tickler Reminder to monitor – In Setup Preference (Tool Bar), Choose Tickler tab to configure. • Common Tickler Support Question – Why tickler button is disabled?

Demo Launch Reminders • Place EL 700 TK. EXE shortcut on Desktop

Setup Company Hierarchy • Setup company hierarchy for note and tickler security • A Supervisor can see the ticklers of his/her subordinates as well as the hierarchy structure designated to them

Assign tasks to employees • A supervisor can assign tickler to him/her self, as well as his/her subordinates • Subordinates may or may not change/delete this tickler, depending on the note type

Launch Tickler during Startup • Tickler can be automatically executed during startup. It will run as part of the background processes, invisible to the user, until triggered. • Simply place a shortcut into your Windows Startup folder

Tickler as a Management Tool • Tickler as a management tool – View a subordinate’s outstanding tasks – Printing of subordinate’s outstanding tasks

Tickler as Internal Email • In the Global Setup, you can optionally let a user assign task to any other users (regardless of the hierarchy structure) • To use tickler as Internal Email, you will then assign the task to another user and due immediately. • The tickler will show up on another user screen within 1 minute.

Notes & Tickler Summary • Use notes to record free text info, conversation with customer, vendor…etc. • Use notes as knowledgebase. • Print notes on Sales Order, PO, Work Order documentation. • Turn Notes into Tickler and become a reminder. • Make Tickler as a Tasks Management Tool.

Questions & Answers