Norwood Area Committee Report KEY N B Figures

Norwood Area Committee Report KEY N. B Figures shown in red on scorecards are below target. b Environment

Norwood - Refuse Collection Graph: Number of refuse collections missed per 10, 000 scheduled b Environment Management Comment: Peter Sheppard - Head of Street Care x 63030 The indicator shows the standard being achieved in Norwood compared to that of the rest of the borough. A rescheduling exercise at the end of May on estates shows an increase in the number of missed collections. However, this was expected. It takes a couple of weeks for crews to familiarise themselves with the new rounds. The performance should return to normal in July. Scorecard: Missed bins per 10, 000 by ward

Norwood - Street Cleanliness Graph: % of inspected streets that were found to be a satisfactory standard of cleanliness b Environment Management Comment: Peter Sheppard - Head of Street Care x 63030 The standard of street cleaning indicated in this performance report is based on the EPA 1990 Code of Practice for litter and refuse. There are four categories. A = no litter or refuse at all. B = pieces of litter that are wide spread but not accumulating. The size of the litter does not effect the grade. C = Litter that is wide spread and beginning to accumulate. D = Heavy accumulation of litter. The satisfactory standard is based on grades A and B which represents the performance standard at the time of inspection. The result for Norwood Town Centre is based on a random sample of inspections. However, the percentage figure is susceptible to large movement caused by the small size of the sample at Town Centre level. At a Borough-wide level a sample size over 5 times greater reduces the effect of small numerical variations and produces a more reliable trend. This has implications for the usefulness of this indicator at Town Centre level. It should be noted that the improvement in street cleanliness is reflected in the volume of complaints now received about this issue. Scorecard: Street Cleanliness by ward Street Cleansing remains one of Street Care’s highest priorities and is monitored 7 days a week by our agents to ensure that the standard is maintained.

Norwood - Graffiti Graph: Number of square meters Graffiti removed b Environment Management Comment: Peter Sheppard - Head of Street Care x 63030 The above graph shows the amount of graffiti removed in Norwood and the borough overall. Grimebusters inspect all major trunk roads every morning looking for graffiti and tackle any sites that are identified. Although Town Centres do suffer the most, as teenagers like to maximise the exposure of their “tag”, secondary roads can suffer as much in some areas. All graffiti on secondary roads is targeted via a complaints system (graffiti hotline) or through funding to focus on specific areas. Consequently the amount of graffiti removed can vary significantly depending on how many complaints have been received or where dedicated funding is in place. Race/hate graffiti is always a priority. Scorecard: Graffiti The volumes dealt with for each of these types of enviro-crime are primarily "demand-led", i. e reactive to the level of occurrences on street, but is also affected, particularly for graffiti, by additional funds available from time to tackle specific sites.

Norwood - Flyposting Graph: Number of square meters Flyposting removed • b Environment Management Comment: Peter Sheppard - Head of Street Care x 63030 • The above graph shows the amount of fly posting removed in Norwood and the borough overall. Grimebusters inspect all major trunk roads every morning looking for fly-posting and tackle any sites that are identified. Most fly posting takes place in busy Town Centres, as the beneficiaries want to maximise their marketing potential, so the pro-active inspection on main roads picks this up and deals with it straight away. Scorecard: Flyposting

Norwood - Abandoned Vehicles Graph: Number of abandoned vehicles removed b Environment Management Comment: Peter Sheppard - Head of Street Care x 63030 Nuisance vehicles are a major problem for residents and borough users. Street Care responsible for the removal of nuisance vehicles and are working hard to eradicate the problem. The graph shows the activity in the Norwood Town Centre compared to the borough as a whole in relation to abandoned vehicles. Because Norwood has a low percentage of streets with parking zones the presence of abandoned can be relatively high. Our agent monitors all of the streets and known problem areas and labels any vehicles identified on a daily basis. Vehicles reported by the public are responded to within 24 hours. Scorecard: Abandoned vehicles

Norwood – Untaxed Vehicles Graph: Number of untaxed vehicles removed b Environment Management Comment: Peter Sheppard - Head of Street Care x 63030 Nuisance vehicles are a major problem for residents and borough users. Street Care responsible for the removal of nuisance vehicles and are working hard to eradicate the problem. The graph show the activity in the Norwood Town Centre compared to the borough as a whole around untaxed vehicles. Because Norwood has a high percentage of streets without parking zones the presence of untaxed vehicles is relatively high. Street Care now control a dedicated untaxed vehicle removal team and are pro-actively searching for and removing these vehicles. In conjunction with this Street Care agents monitoring the area will report any nuisance vehicles they identify and the call centre has been set up to communicate any referrals from the public directly to removal team to ensure these vehicles are responded Scorecard: Untaxed vehicles

Norwood - Street Lighting Graph: % of street lighting repairs within 5 working days b Environment Management Comment: Martin Sachs- Head of Transport & Highways x 60186 Outcomes continue to be delivered within the Council's target. Scorecard: Street lighting

Norwood - Highways works orders completed Graph: % Highways works orders completed within 5 days b Environment Management Comment: Martin Sachs- Head of Transport & Highways x 60186 Officers are continuing to work with the contractor to achieve 100% delivery Scorecard: Highways works orders completed